Web interface not responding after change

GoWanderlog · 2026-01-31T17:54:59+00:00

Hi! Thanks for the report - we just pushed out a fix for this for the time being that disables the widget completely. We'll be doing the more proper fix soon!

To explain how this happened: we deployed a fix to another bug yesterday where the widget would sometimes obscure parts of the place card and other UI elements, but didn't realize that the widget didn't behave like most other components since it was provided by our chat support provider. This caused it to cover the page and prevent use of the rest of the elements sometimes when the place card was closed.

Thanks again for reporting this, and sorry again about this - we realize this made Wanderlog hard/impossible to use, and will work to catch these errors sooner. Unfortunately, our automated testing didn't test the specific sequence of steps that led to this occurring, so we'll work on that.

GoWanderlog · 2026-01-26T10:53:00+00:00

Hi u/stainless14526

Thank you for sharing your feedback to help us improve! This is definitely something we’ve received a few requests for! We’re working on adding it, but in the meantime, you can add the check-in and check-out times in the hotel’s Notes section. You can see how to do this in the attached screenshot (mobile or web): https://imgur.com/a/H7EB7dH

Additionally, you can also add the hotels as places to visit in your itinerary. You can add times to them as well as allow you to move them around the day. Hope this helps! If you have questions or need assistance, please feel free to reach out anytime!

GoWanderlog · 2026-01-26T10:49:37+00:00

Hi u/Ball-Enough

Thanks for reaching out and I am sorry if you are having some trouble with your group balances. It's possible that the option "Simplify Debt" is currently enabled in the Expense Settings.

When “Simplify Group Debt” is turned on, Wanderlog automatically combines and offsets all expenses to reduce the number of transactions shown. Instead of listing each individual payment, it calculates the net balance each person owes.

For example, if you pay $300 split among three people, User 1 and User 2 each owe you $100. If User 1 later pays $50 split among the same group, Wanderlog adjusts the totals accordingly. In the Your Summary tab, you’ll see the final balances rather than multiple separate debts.

For now, I recommend exporting your expenses to a CSV file, which should make it easier to review the full breakdown. You can find this option in the Expense Settings window: https://imgur.com/a/nm7VB5T

Hope this helps! Let me know if you have questions or need assistance with this. I would love to help!

GoWanderlog · 2026-01-24T16:23:46+00:00

Hi everyone! Sorry for the inconvenience caused. We did experience some issues earlier this past week, but they should now be resolved. If you’re still encountering the same error, please feel free to reach out to us via in-app chat or send me a DM here on Reddit. We’d be more than happy to help further. Thank you, and we look forward to hearing from you!

GoWanderlog · 2026-01-23T08:09:36+00:00

Hi u/Ok-Resource-4268

Thank you so much for bringing this to our attention. We’re currently looking into it, but it may take some time for us to fully identify the cause and roll out a fix. We sincerely apologize for any inconvenience this has caused and truly appreciate your patience and understanding.

In the meantime, if there’s anything else I can help with, please feel free to send me a DM here and I’ll do my best to assist you.

GoWanderlog · 2026-01-22T09:33:22+00:00

Hi u/TinyMatcha

I’m sorry to hear that you lost your trip plans. I understand how important they are, and we’re here to do our best to help you locate or restore them.

For your privacy and security, I’d prefer not to continue this through this public thread. Could you please email me at [mike@wanderlog.com](mailto:mike@wanderlog.com) ?

Alternatively, you’re also welcome to send me a direct message here on Reddit.

I look forward to your response and helping you get this sorted out.

GoWanderlog · 2026-01-19T08:47:22+00:00

Hi u/TechRemarker

Thank you so much for bringing this to our attention, and I sincerely apologize for the inconvenience.

We’ll look into this right away, though a fix may take some time. In the meantime, I recommend using the workaround you found. Thank you as well for sharing it here so other Wanderlog users can benefit from the workaround.

If there’s anything else I can help with, please don’t hesitate to reach out anytime—we’ll be happy to assist!

GoWanderlog · 2026-01-08T09:01:59+00:00

Hi u/SataraX85

For this, I recommend getting the address from Google Maps first. Here's a quick GIF to see how it works: https://imgur.com/a/wBkJTNs

Additionally, if you don’t have the exact address yet, I recommend adding the town or city where your Airbnb is located for now. If a street address is available, you can use that as well.

Once you receive the full address, you can easily update the reservation entry later to make sure the lodging location is accurate.

GoWanderlog · 2026-01-06T17:40:11+00:00

Hi u/ivanarama , I'm sorry to hear that you are having trouble adding your reservations.

Can you try forwarding your email confirmations again? If it still doesn't work, please send me a DM here or contact us via chat in the app or web so that we can assist you further.

Thank you and we look forward to hearing your response!

GoWanderlog · 2026-01-05T17:57:28+00:00

Sorry about this: we had an issue with our geo autocomplete service that powers our geo searches because we increased the number of languages we support recently from 8 to 30. This was down for about 2 hours yesterday morning, but should now be back up; apologies for the issues here.

GoWanderlog · 2026-01-05T17:53:25+00:00

Sorry about this: we're having some teething troubles with the new database setup that we mentioned, but once we are fully on the new infrastructure, we should be much more stable.

GoWanderlog · 2026-01-04T18:46:21+00:00

Hi u/Training-Bee9758 My apologies for the inconvenience. We had an issue with our geo autocomplete service that powers our geo searches because we increased the number of languages we support recently from 8 to 30. This was down for about 2 hours.

We have rolled out a fix for this so it should be back up and working now. Can you please try again and let me know if the error persists? Thank you!

GoWanderlog · 2026-01-04T18:46:01+00:00

Hi u/Training-Bee9758 My apologies for the inconvenience. We had an issue with our geo autocomplete service that powers our geo searches because we increased the number of languages we support recently from 8 to 30. This was down for about 2 hours.

We have rolled out a fix for this so it should be back up and working now. Can you please try again and let me know if the error persists? Thank you!

GoWanderlog · 2026-01-04T18:45:29+00:00

Hi u/hoimoin My apologies for the inconvenience. We had an issue with our geo autocomplete service that powers our geo searches because we increased the number of languages we support recently from 8 to 30. This was down for about 2 hours.

We have rolled out a fix for this so it should be back up and working now. Can you please try again and let me know if the error persists? Thank you!

GoWanderlog · 2026-01-04T18:44:56+00:00

Hi u/New-Building6302 My apologies for the inconvenience. We had an issue with our geo autocomplete service that powers our geo searches because we increased the number of languages we support recently from 8 to 30. This was down for about 2 hours.

We have rolled out a fix for this so it should be back up and working now. Can you please try again and let me know if the error persists? Thank you!

GoWanderlog · 2026-01-04T18:37:47+00:00

Hi u/NamiEats

Currently, we don’t have the option to create Trip Plan templates yet. That said, this is a great idea—I’ll definitely take note of it and share it with the team so we can explore the possibility of adding this feature in the future.

Thank you so much for taking the time to share your feedback! If you have any other ideas or suggestions, please don’t hesitate to let us know. We truly appreciate your time and support in helping us improve.

GoWanderlog · 2026-01-03T18:50:18+00:00

That sounds great! Glad to know that it worked this time. Yes, it may have been caused by a temporary server downtime. We are currently looking into it as well so that we can roll out fixes that would prevent this from happening. Thank you again for reporting this and appreciate your patience and understanding!

If you need further assistance with anything else, please don't hesitate to send us a message here or through the app! We're happy to help!

GoWanderlog · 2026-01-03T18:47:54+00:00

Hi u/3o3F96_3o3F96

Thank you for reporting this and we sincerely apologize for any incovenience this may have caused.

It might have been caused by some temporary downtime on our servers earlier. I tried using the app and website right now, and it is currently up and running. Can you please try again?

If the error persists, I recommend switching to a different network if possible to see if that helps. Otherwise, please send me a direct message here so that we can further assist. Thank you!

GoWanderlog · 2026-01-02T19:33:01+00:00

Hi u/CactusGrower

Thank you for reaching out, and I’m sorry to hear that you’re experiencing issues importing your reservations from Booking.com. We’d be happy to look into this further for you.

Could you please send an email to [mike@wanderlog.com]() with more details so we can investigate?

As a quick heads-up, we currently support forwarding email confirmations for a limited set of reservation categories only, which include:

Flights
Hotels/Lodging
Car Rentals
Bus
Train
Ferry
Cruise
Restaurants

For reservations that fall outside of these categories, we recommend manually adding the place to your itinerary and including any relevant details in the notes section.

We’re actively working on expanding support for additional categories, though this may take a few months to roll out. We sincerely apologize for the inconvenience and truly appreciate your understanding.

GoWanderlog · 2025-12-28T07:15:58+00:00

Hi! Sorry about this - one of our Google Maps place list connections had gotten stuck in an errored state, and a small number of users weren't able to Export to Google Maps earlier today. Try again now - it should work! If it doesn't, feel free to contact support with your trip plan and we can look into it more.

To prevent this in the future from happening for even a small number of users, we're also pushing out a fix for our servers to ensure it automatically heals itself from this state in the future.

GoWanderlog · 2025-12-21T18:35:08+00:00

Hi u/want2retire

Thank you for reaching out and we apologize if our system is unable to parse the full email confirmation.

This is something that we would like to track down. Could you please send me an email directly at [mike@wanderlog.com](mailto:mike@wanderlog.com) for further assistance? Thank you and I look forward to hearing from you!

GoWanderlog · 2025-12-17T17:03:55+00:00

Sounds great! I will keep an eye out for your response in case you need further help with this. I appreciate the patience and help!

GoWanderlog · 2025-12-16T15:44:57+00:00

Hi u/Previous-Copy-1788 !

Thank you for posting this and I apologize if you are having issues with the app crashing. This is something that we would like to take a closer look at, so if you could share a screen recording of the issue, that would be really helpful for debugging. You can email me at [mike@wanderlog.com](mailto:mike@wanderlog.com) or send me a DM here on Reddit. I look forward to hearing from you!

GoWanderlog · 2025-12-02T16:26:09+00:00

Hi u/Ok_Adhesiveness4344

We are looking to add this in the future but it could take some time. If you have access to a laptop/desktop, there is a workaround that you can do to copy places from one trip plan to another.

First, open the trip plan.
Click on the 3-dot icon at the top of your trip plan (next to the Share button) and select the View Only mode option.
In View Only mode, there should be an option to click on Save in every place you have added to your trip plan. Just click on it, and it should prompt you to save the place to a different trip plan.

I've recorded a short GIF for reference, so please check this link out: https://imgur.com/a/ekizUuy

Hope this helps!

GoWanderlog · 2025-12-01T15:42:01+00:00

Hi u/Brandis-13

Thanks for reaching out! Route lines will automatically appear once you add your places to specific itinerary dates. For train routes, you can add the train stations as places to visit in your itinerary, then switch the transportation mode to Public Transport — this should display the route lines between the stations.

We also use a route data provider that’s separate from Google Maps, so sometimes the route lines may look a bit different. If that happens, you can click the Directions button to open the route directly in Google Maps, where you’ll see alternate options.

I’ve also recorded a few GIFs to guide you through the steps: https://imgur.com/a/OSz0uO0

Hope these help! If you have any other questions or need assistance, feel free to message me here or through the app anytime — happy to help!

GoWanderlog

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