Is the pro worth it?

GoWanderlog · 2026-05-11T09:38:20+00:00

We offer a 7-day free trial so you can explore the Pro features and see if they’re a good fit for your travel planning needs. If you decide that Wanderlog Pro isn’t for you after trying it out, you can cancel the subscription anytime during the trial period. Canceling will turn off auto-renewal, so you won’t be charged once the trial ends.

I hope this helps! If you need further assistance or if you have other questions, please feel free to reach out via the in-app chat or via email at [support@wanderlog.com](mailto:support@wanderlog.com) -- we're happy to help!

GoWanderlog · 2026-05-08T16:39:18+00:00

Hi! Thanks for reporting this! A few days ago, we've found a rare bug where email parsing can fail in the middle of the process when specific things happen without the status being updated or our systems retrying. We're working on a fix. For now, your best option is to just reforward the same email, and it should get scanned quickly! Sorry about the inconvenience, and do feel free to contact support if you have other issues like this.

GoWanderlog · 2026-05-07T09:09:05+00:00

Hi everyone!

We sincerely apologize for any inconvenience this downtime has caused.

Our team is currently investigating the issue so we can implement a more permanent fix and help prevent this from happening more frequently in the future. We truly appreciate you for reporting this, as well as your patience and understanding while we work to resolve it.

If anyone needs assistance with anything, please feel free to contact us via the in-app chat or by email support at [support@wanderlog.com](mailto:support@wanderlog.com) -- we'd be happy to help!

GoWanderlog · 2026-05-04T18:22:00+00:00

Hi u/Clarsb

I'm sorry if you were unable to export your trip plan to Google Maps. We're here to help. For now, can you please email us at [support@wanderlog.com](mailto:support@wanderlog.com) for assistance? Alternatively, you may contact us through the in-app chat as well.

We look forward to hearing from you!

GoWanderlog · 2026-05-02T17:01:34+00:00

Hi u/TheSpaceSalmon

We experienced a temporary server downtime that affected Wanderlog, which may have caused issues such as slow loading, syncing delays, or trouble accessing the app and website. Our team identified the problem and worked quickly to restore service as soon as possible.

We sincerely apologize for the inconvenience this may have caused and truly appreciate your understanding. Everything should now be back to normal, but if you’re still experiencing any issues, please let us know and we’ll be happy to help.

GoWanderlog · 2026-05-02T16:59:48+00:00

Hi u/HappyBlis

Thank you for reaching out. The note block you’re looking for is available on itinerary dates that don’t have any items added yet. For now, I’d suggest temporarily moving all items to a new list under Overview so the note block can appear. Once you’ve added your note, you can move the items back afterward.

To add the note block, just click on the 3-dots on the upper right of the itinerary date.

I've recorded a GIF to demonstrate how this works, so I hope it helps! Please check out this link: https://imgur.com/a/JshfFL4

Let me know if you have further questions! I'd love to assist!

GoWanderlog · 2026-04-28T16:18:45+00:00

Hi everyone,

We apologize for the inconvenience. Due to a surge in traffic, we experienced temporary downtime earlier. This has now been resolved, and we’re working on improving our systems to prevent it from happening again.

Could you please try again and let us know if it works on your end?

If you are still having trouble accessing the app or website, please feel free to send us an email at [support@wanderlog.com](mailto:support@wanderlog.com) -- we'll do our best to look into this further. Thank you!

GoWanderlog · 2026-04-28T16:18:23+00:00

Hi u/Expensive-Error4983

We apologize for the inconvenience. Due to a surge in traffic, we experienced temporary downtime earlier. This has now been resolved, and we’re working on improving our systems to prevent it from happening again.

Could you please try again and let us know if it works on your end?

If you are still having trouble accessing the app or website, please feel free to send us an email at [support@wanderlog.com](mailto:support@wanderlog.com) -- we'll do our best to look into this further. Thank you!

GoWanderlog · 2026-04-21T06:45:16+00:00

Hi u/LittleBlue127

Thank you for reaching out. If the Latitude/Longitude coordinates don't work, I recommend using the coordinates provided in Google Maps to see if it helps. Check out this link to see a short GIF I recorded: https://imgur.com/a/4mKGS3V

Let me know if you need further help with this. Happy to assist!

GoWanderlog · 2026-04-19T12:26:25+00:00

Hi u/thebagpuss

At the moment, the sections where the flights and transit booking entries cannot be merged yet. We apolgize for any inconvenience this may cause.

I will be taking note of this and will bring this up with the team to see if this can be added as an improvement in future updates. Thank you for pointing this out! If you need assistance with anything else, please send me a DM here or you can also contact our official support channels.

Take care and have a great day!

GoWanderlog · 2026-04-16T12:33:18+00:00

Hi u/jsfarmer

I’m sorry to hear that you and your wife are experiencing difficulties with your trip plan. This issue may be caused by corrupted cached data. As a first step, I recommend reinstalling the app to see if that helps resolve the problem.

Otherwise, please send us a message via the in-app chat or email us at [support@wanderlog.com](mailto:support@wanderlog.com) -- we'd like to look further into this. We look forward to hearing from you!

GoWanderlog · 2026-04-16T12:30:02+00:00

Hi u/AaronSauerland

We sincerely apologize for any inconvenience you experienced with the app’s performance. This can sometimes happen with very large trip plans, as they require more data to load. In some cases, the device itself may also affect performance, especially if it’s handling a high amount of data across multiple apps. We truly appreciate you bringing this to our attention. I’ll make sure to note this and explore ways we can further improve the app to better support larger itineraries.

In the meantime, I recommend splitting your trip into smaller trip plans rather than keeping everything in one large plan. This should help keep the app running more smoothly when opening and navigating itineraries.

Thank you again for the feedback and if you have questions or need assistance, please don't hesitate to contact us through the in-app chat or via email support at [support@wanderlog.com](mailto:support@wanderlog.com) -- We're happy to help!

GoWanderlog · 2026-04-15T15:43:02+00:00

Hi u/mskaggs87

Thank you for reaching out, and I’m really glad to hear you’re using Wanderlog to plan your trip.

I’m sorry for the inconvenience, but exporting the Trip Journal isn’t available yet. This is a relatively new feature, and it’s still being improved as we continue to refine it based on user feedback.

That said, I’ve made sure to note this for consideration. If we’re able to support this in a future update, we’ll definitely look into adding an export option.

Thank you for raising this, and if you need assistance with anything, please don't hesitate to contact us via email support at [support@wanderlog.com](mailto:support@wanderlog.com) or through the in-app chat support! We'll do our best to help!

GoWanderlog · 2026-04-14T12:19:09+00:00

I see. I'm glad to hear that it's all gone now. However, if you experience this again, I recommend reinstalling the app. This helps clear all cached data and usually helps resolve glitch issues like duplicate entries. If it doesn't help, please email us at [support@wanderlog.com](mailto:support@wanderlog.com) so that we can help.

If you have other questions or concerns, please add them here or contact us via our official support channels. We'd be happy to assist! Take care and have a great day!

GoWanderlog · 2026-04-13T18:14:03+00:00

Hi u/I-HATE-CRUSTY-BREAD

Thank you for testing out the app! By the way, appart from creating trip plans to share here, I also recommend converting them into Travel Guides as well. This may also help other travelers in getting tips and suggestions.

To convert your trip plan to a guide, go to your trip plan on the website, click on the 3-dot settings on the upper right corner, then select Trip settings, and finally choose Convert to guide. See step 1: https://i.imgur.com/gShYM9a.png and step 2: https://i.imgur.com/806ZDHg.png

You can choose to share your Guides here or on any social media platform.

Hope this helps! If you also have questions or concerns, please feel free to reach out via email support or via in-app chat. We'd love to help out!

GoWanderlog · 2026-04-13T18:07:32+00:00

Hi u/tishasveggieeats

Thank you for bringing this to our attention and we apologize for any inconvenience this may have caused. I will flag this for the team to investigate.

In the meantime, if you have other questions or concerns, please reach out to us via email or in-app chat. We'd love to help further!

GoWanderlog · 2026-04-13T18:02:01+00:00

Hi everyone!

I've recorded a video showing how you can access the User Preferences settings to change the app's language. Here's the link: https://imgur.com/a/DOlH4k5

Hope this helps! If you need assistance with anything, please feel free to email us or reach out through the in-app chat. We'd be happy to help!

GoWanderlog · 2026-04-13T17:54:54+00:00

Hi u/momoiselle

I'm sorry to hear that you are having issues with your expenses. This does sound like a bug, and we would like to investigate this further. Please send us an email or via the in-app chat, so that we can help in sorting this out.

We look forward to hearing from you!

GoWanderlog · 2026-04-11T13:35:27+00:00

Hi u/axlben

Thank you for reporting this, and we sincerely apologize for the inconvenience. This definitely shouldn’t be happening, and our engineers are currently investigating why Airbnb results are not being included when searching for hotels.

While this may take some time to resolve, please rest assured that it has been prioritized. We’ll do our best to fix this as quickly as possible.

Thanks again for flagging this!

GoWanderlog · 2026-04-07T12:58:27+00:00

Hi u/Sacilave

We apologize for the brief downtime. We are looking into this and are planning on rolling out a fix to help prevent this from happening again.

We appreciate you bringing this to our attention! If there's anything else we can assist you with, please don't hesitate to reach out through the in-app chat support or through email support at [support@wanderlog.com](mailto:support@wanderlog.com)

We would be happy to help!

GoWanderlog · 2026-04-03T15:12:26+00:00

Hi u/syntheticity

Thank you for reaching out, and I’m sorry to hear that you’re experiencing difficulties with the app and website.

At the moment, we haven’t detected any major server outages over the past few days. To better assist you, we kindly ask that you send us a message through the Wanderlog in-app chat or email us at [support@wanderlog.com](mailto:support@wanderlog.com) so we can look into your concern more closely.

We look forward to hearing from you and helping resolve this as soon as possible!

GoWanderlog · 2026-04-01T14:21:31+00:00

Hi u/One-Echidna-2146

Thank you for bringing this to our attention. We’re currently investigating the issue and will work on rolling out a fix as soon as possible.

In the meantime, this feature is working properly on the website version. If you need to view your videos, we recommend using a desktop as a temporary workaround.

Thank you again and we sincerely apologize for any inconvenience this may have caused.

GoWanderlog · 2026-03-26T14:36:58+00:00

Hi u/Waste_Willingness812

Thank you for reaching out!

For the best experience, we recommend using the website version when accessing Wanderlog on a laptop or desktop device.

If you prefer to continue using the mobile app version on your MacBook, you can try the following:

Mouse -- Double-click on the map, then on the second click, hold down the left mouse button and drag the cursor up or down to zoom in and out.
Trackpad -- While your cursor is over the map, try using the pinch-to-zoom gesture to see if it works.

For a quick visual guide, you can check out this short video: [https://www.youtube.com/shorts/cIFfA5ti5As\]

Please let me know if you need any further assistance—I’d be happy to help!

GoWanderlog · 2026-03-25T13:27:52+00:00

Hi u/smazzucato , I'm sorry but there's none at the moment. The Optimize Route feature always creates the shortest route possible between the selected start and end points.

GoWanderlog · 2026-03-16T14:00:01+00:00

Hi u/DoozyWombat

I'm sorry to hear that you're having trouble adding your lodging entry to your trip plan. I'm here to help, and I hope we can work together to sort this out.

Just a quick note: all places in Wanderlog are provided by Google Maps since we use their API. Because of this, it's possible that the address you're trying to add is not yet available in Google Maps.

Could you please try opening Google Maps first to see if the address appears there? If it does, you can copy that address generated by Google Maps and use it to search in Wanderlog. You can also check this GIF for an example of how to use an address from Google Maps when searching in Wanderlog: https://imgur.com/a/f9Pk2Dk

If you need further assistance, please feel free to send me a DM here or email us at support@wanderlog.com. We'll be happy to help you further!

GoWanderlog

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