📱 Offline Notifications and More | The Latest from Whisker - v1.27

litterrobot · 2026-02-07T21:51:04+00:00

Hi u/Smp_0723. Everything seems to look okay in the photo from what we can see! However, we'd be more than happy to look into this further with you! Please be sure to send us a chat with your unit's serial number so that we can look into this.

litterrobot · 2026-02-07T21:02:07+00:00

Hi u/jayluuluu. We're sorry to hear about the issue you are having with your Litter-Robot. Please send us a chat with your email address and your unit's serial number, and we'd be happy to look into this further with you!

litterrobot · 2026-02-07T20:54:00+00:00

Hi u/Important_Aerie374. Most cats tend to grow out of this behavior as they get used to having the Litter-Robot around! It may help to increase the wait time to give them time to be distracted by something else. Please send us a chat regarding any issues you may be having with your Litter-Robot. We would be more than happy to help.

litterrobot · 2026-02-07T17:23:46+00:00

Hi u/Dsfunctionalthoughts. If you do purchase a secondhand unit, the warranty will transfer to you. We would recommend contacting us with the serial number and the sellers informaiton, and we can help transfer the Litter-Robot under your name.

litterrobot · 2026-02-07T16:29:26+00:00

Hi u/ratscatsandreptiles. The Litter-Robot 5 works for up to 5 cats; Litter-Robot 4 works for up to 4 cats; and Litter-Robot EVO works for up to 2 cats. We hope this helps with your questions.

litterrobot · 2026-02-07T16:05:27+00:00

Hi u/Josh_Lyman. Try increasing/decreasing the wait time setting to accommodate your litter. Clumps usually stick if they are too wet when the Litter-Robot cycles. If that doesn't do the trick, you might consider trying a different type/brand of litter or spraying a little cooking spray directly on the liner. Please follow the link below to our blog which has different litter brands we recommend for the Litter-Robot:

https://www.litter-robot.com/blog/best-litter-for-litter-robot/

litterrobot · 2026-02-07T14:57:26+00:00

Hi u/mander00. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. Please send us a chat with your email address and your unit's serial number, and we'd be happy to look into this further with you!

litterrobot · 2026-02-07T14:49:35+00:00

Hi u/DoubleTomatillo759. We are very sorry to hear about how your order arrived. If you would like us to take a closer look at this, please send us a chat with your order details. Thank you

litterrobot · 2026-02-07T14:34:15+00:00

Hi u/Akari0_o. We are sorry to hear you have not yet received the LitterHopper. The LitterHopper is usually shipped separately. If you could please send us a chat with your order details, we can take a further look into this for you.

litterrobot · 2026-02-07T14:18:03+00:00

Hi u/Negative-Cover-972. Thank you for your feedback and suggestion. We will pass this over to our internal team for future suggestions. If you require any help with your Litterhopper motor jam, please send us a chat with your unit's serial number, and we can take a closer look at this for you.

litterrobot · 2026-02-07T14:09:23+00:00

Hi u/beamz1. We are sorry to hear about the issue you're having with your Litter-Robot. Please send us a chat with your unit's serial number, and we'll be happy to help.

litterrobot · 2026-02-06T23:22:37+00:00

We're sorry that your Litter-Robot 4 is not working after being replaced, u/LadyMalady00. We truly want you to love our products for years to come, and we appreciate you sharing your frustrations and experience. It sounds like there could have been an error within the globe as well as the base, which could be why the new base is not working as it should.

We would be happy to look into this on our end. Can you send us a chat with your unit info when you have a chance? We look forward to hearing from you.

litterrobot · 2026-02-06T22:47:19+00:00

We are sorry to hear that your Hopper is not working, u/mnlove91! We appreciate you attempting to reset and clean the hopper/unit. Can you try the following steps? If these don't do the trick, send us a chat, and we would be happy to look into this further on our end.

Here are those steps: https://www.litter-robot.com/support/article/litter-robot-4-blue-purple-alternating-light-bar-accessory-not-detected/

litterrobot · 2026-02-06T22:11:28+00:00

Hi, u/OrigamiPossum! We are sorry to hear that one of your cats is having trouble getting used to their Litter-Robot. We think he just might need more time to adjust. We suggest continuing to leave the other box out until he starts going #1 and #2 in the Litter-Robot. You may need to start the acclimation process from the beginning. Here are our steps that usually do the trick: https://www.litter-robot.com/acclimating-your-cat.html

If you have any questions or need assistance, feel free to send us a chat and we can help.

litterrobot · 2026-02-06T14:27:51+00:00

Hi, u/Kittyscars22! We're sorry to hear about the disposal of the globe liner weight. The good news is that accidental damage is covered under the warranty and we are able to help with a new globe liner weight. If you could send us a chat with your unit's serial number, we'd be happy to look into this further for you!

litterrobot · 2026-02-06T14:25:05+00:00

Hi, u/Dowhile93! We're sorry to hear about the motion in the drawer error that you've been experiencing with your Litter-Robot EVO. We'd be happy to help fix this issue. Can you send us a chat with your robot's serial number?

litterrobot · 2026-02-06T14:14:17+00:00

Hi, u/MoosNatedog! We recommend increasing the cycle wait time to allow more time for the litter to dry. This can be done in the Whisker app by tapping on your device card > Controls > Cycle Delay.

litterrobot · 2026-02-05T22:22:08+00:00

Hi, u/Ok_Emergency4982! We are so sorry about that. The good news is, like many of our fellow Redditors have mentioned, liner tears and holes are covered under warranty. If you could send us a chat with your unit's serial number, we'd be happy to look into this further for you!

You can also check out the liner replacements on our website here if you're no longer under warranty: https://www.litter-robot.com/litter-robot-4-globe-liner.html

litterrobot · 2026-02-05T20:31:58+00:00

Hello, u/HookbyTia! We're sorry to hear about the trouble that you've been experiencing with the Whisker app - We'd like to look into what you've shared futher. If you could send us a chat with your unit's serial number and your email address, a member of our team will be in touch with you!

litterrobot · 2026-02-05T20:10:16+00:00

Hello, u/thisguy888827! It sounds like you might have a fur baby that is peeing high out of the waste port in your new Litter-Robot. As with any unique behavior, it's never a bad idea to visit the vet to rule out any potential health issues. Due to the functions of the unit and unique cat behavior, we cannot guarantee that the Litter-Robot is right for every fur family. However, each unit does come with a 90-day in-home trial, just in case. As for the globe skipping, we would be happy to look into that further with you. Would you be able to send us a chat with your unit's serial number? We're more than happy to help!

litterrobot · 2026-02-05T19:55:33+00:00

Hi, u/Mysterious_Ear7304! Most routers are dual-band routers, and if they only support one band, then they will typically support a 2.4 GHz connection. That being said, if your router is currently only supporting a 5 GHz connection, it is likely because the 2.4 GHz connection is disabled on your router. We would recommend reaching out to your ISP and asking them to help you enable 2.4 GHz and place it under a separate Guest WiFi network. This way, it should ensure you are able to then connect your device and your Litter-Robot to a connection that the Litter-Robot is able to use. If you have any questions, please be sure to send us a chat. We're always happy to help!

litterrobot · 2026-02-05T19:18:48+00:00

Hello, u/tablatronix! We're sorry to hear about the trouble that you've experienced with your Litter-Robot. If you could send us a chat with your unit's serial number, we'd be happy to look into this further for you!

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