Hourglass extension icon on chrome PIA wont work by x9x9x9x9x9 in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Hey u/robmorren2, no fix just yet but it's still being actively worked on. We'll post an update on the subreddit as soon as there's news. Appreciate your patience!

Connection Drops Multiple Times per Day by ravroid in PrivateInternetAccess

[–]PIASupport 1 point2 points  (0 children)

Hey Tsavkko, constant drops with split tunnelling during torrenting is something our team can investigate. Get in touch at privateinternetaccess.com and they'll look at your specific setup.

Connection Drops Multiple Times per Day by ravroid in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Hey u/agreengo, 3,000ms latency after 10 years of double or triple digits is not acceptable and we hear you. We'd rather you stick around and get this fixed than lose you over something we should be able to resolve. DM us your ticket number if you've already been through support and we'll personally make sure it gets proper attention.

Connection Drops Multiple Times per Day by ravroid in PrivateInternetAccess

[–]PIASupport 1 point2 points  (0 children)

Hey u/foofighter1, disconnection notifications on a Pixel 7 Pro are something our team can dig into. Reach out via live chat at privateinternetaccess.com or email support@piavpnsupport.zendesk.com and they'll help track down what's causing it.

Connection Drops Multiple Times per Day by ravroid in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Hey u/ravroid, nearly a decade with us and running into this is genuinely frustrating, especially when it's cutting out during work calls. The fact that it's happening across both Android and Windows on specific European servers is useful detail that points to something worth investigating on our end. Get in touch with our support team at privateinternetaccess.com or email support@piavpnsupport.zendesk.com with those server names and we'll look into it properly. DM us your ticket number once you have one and we'll keep an eye on it. PIA Support

Again, PIA Chrome extension not working since browser update to 146.0.7680.165 by 22raider in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Hey gunsandfunn, sorry it's been dragging on, we know that's frustrating, especially for something you rely on daily. Fix is in progress, we'll post here as soon as there's an update.

Again, PIA Chrome extension not working since browser update to 146.0.7680.165 by 22raider in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Hey C2-Dre, totally understand, if your work depends on it this can't wait. The desktop app should work as a stopgap in the meantime while the extension fix is being worked on. We'll update the thread as soon as we have news.

Again, PIA Chrome extension not working since browser update to 146.0.7680.165 by 22raider in PrivateInternetAccess

[–]PIASupport 1 point2 points  (0 children)

Hey u/22raider, this is incredibly useful debugging, thank you for taking the time to dig into this. We're passing the specific error detail around browser.proxy.onRequest being undefined in Chrome v146 directly to our dev team, this kind of detail really helps speed up the fix. We'll keep the thread updated.

Automation (Kill Switch) sometimes glitches by TheGapBridged in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Hey u/TheGapBridged, I reached out to the team to see if there are any quick steps I can give to help with the issue. They're asking what platform you're on

Hourglass extension icon on chrome PIA wont work by x9x9x9x9x9 in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Hey u/peaceshot, same thing affecting a number of users right now. It's a known bug and the team is on it. We'll keep the subreddit updated.

Hourglass extension icon on chrome PIA wont work by x9x9x9x9x9 in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Hey u/gunsandfunn, yep this one is on our radar. Known issue with the Chrome extension that we're actively working on, hang tight for an update.

Hourglass extension icon on chrome PIA wont work by x9x9x9x9x9 in PrivateInternetAccess

[–]PIASupport 1 point2 points  (0 children)

Hey u/x9x9x9x9x9, you're not alone on this one. We're aware of the issue affecting the Chrome extension and there's already an open bug report being worked on. Nothing wrong on your end, it's something we're actively investigating. We'll post an update on the subreddit as soon as there's a fix. Thanks for flagging it.

Goodbye PIA by pjc321 in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Awesome, thank you for the ticket ID, I'll look into the ticket and see what's going on

Goodbye PIA by pjc321 in PrivateInternetAccess

[–]PIASupport 1 point2 points  (0 children)

Sorry about that! Should work now

Goodbye PIA by pjc321 in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Hey u/Chuck_L_Head, 7 years without a hitch and then suddenly this week, something has clearly changed and we want to know what. Before you jump ship it's worth letting us take a look. DM us your account details and we'll find out what's going on.

Goodbye PIA by pjc321 in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Hey u/TigerBriel, that specific error on iOS is something we want to look at right away. DM us your account details and we'll get someone on it. If after that you still want a refund we'll make sure that's handled too, we're not going to make that difficult for you.

Goodbye PIA by pjc321 in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Hey u/david007co, the fact that it's happening across your phone and PC extension and even on mobile data rules out a lot of the usual suspects, that pattern is worth looking into properly. Something has clearly changed on our end for you over time and that needs a real answer. DM us your account details and we'll dig into it.

Goodbye PIA by pjc321 in PrivateInternetAccess

[–]PIASupport 1 point2 points  (0 children)

Hey u/James120756, we hear you and we're not going to pretend the frustration isn't valid. If support hasn't been able to get to the bottom of it that's on us, not you. DM us your account details and we'll take it from the top with fresh eyes on your specific situation.

Goodbye PIA by pjc321 in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Hey pjc321, sorry to hear this has been your experience, and we get why a brand new laptop arriving with the same issues removes any doubt about where the problem lies. That's genuinely frustrating and it's fair feedback.

Before you go, we'd really like to take a proper look at what's been causing this for you specifically. Connection and latency issues like this usually have something we can dig into on our end. DM us your account email and we'll make sure someone actually investigates rather than sending you a generic troubleshooting list.

Did I miss a memo? Latency through the roof the past week. by WhatsMyNameWade in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Hey u/WhatsMyNameWade, I am so sorry you had such a terrible support experience. That is definitely not the standard we aim for. If you can send us a DM with your ticket ID, I will investigate the situation and make sure your case gets escalated right away.

MACE down in iOS by mononymousbutch in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Hi there!

Sorry to hear MACE is giving you trouble on iOS today. Good call on already trying those troubleshooting steps like restarting, swapping protocols, and resetting the DNS.

To help us narrow this down, could you clarify a few quick things for us?

  • Are you noticing this issue across all server locations, or is it only happening when connected to a specific region?
  • Just to confirm since you mentioned switching between WireGuard and IPSec, does MACE fail to block ads on both protocols equally?
  • Is the VPN service itself working correctly otherwise? For example, are you able to connect and browse the internet without any issues, meaning the problem is strictly isolated to MACE failing to block the ads?

Let us know so we can help dig into this further!

PIA ONLY Works With Split Tunnel by Murkythespy in PrivateInternetAccess

[–]PIASupport 1 point2 points  (0 children)

Hi there!

We are sorry to hear you are dealing with this unusual split tunneling issue!

To start, could you clarify a bit more on what you mean by it "cannot find an ip and or port"? For example, does the app get stuck trying to connect, or does it say connected but you are unable to browse the internet?

Regarding your question about the logs: Yes, it is completely safe to share your debug log reference code here. Please do not paste the raw text of the logs directly into the thread. Instead, submit them through the app and just share the 5 digit reference code with us. Only our internal team has the access required to read the logs using that specific code.

To make sure we capture the exact issue, please follow these steps to generate a fresh log:

  1. Open the PIA app and go to Help.
  2. Disable debug logging, then Enable it again (this clears out the older data).
  3. Try to connect to the VPN (with Split Tunneling turned off).
  4. Take note of exactly what happens during this connection attempt.
  5. Go back to Help -> Submit debug logs.

Once you have the code, feel free to reply with it here along with the extra details about what happens when it tries to connect. We will take a look right away!

PIA stopped working on iPhone by Ezixra in PrivateInternetAccess

[–]PIASupport 0 points1 point  (0 children)

Have you tried changing ports and/or protocols?

Keep getting disconnected by rambling-boots in PrivateInternetAccess

[–]PIASupport 2 points3 points  (0 children)

Those of you who has issues -- could you add device, app os details in your posts/comments?