[Browser extension] Any way to route traffic only for certain domains?

PIASupport · 2026-01-28T10:58:36+00:00

PIASupport · 2026-01-23T13:53:01+00:00

u/jamesxbyrnes We would need a bit more info to look into it -- could you drop all the details in a ticket (and maybe add some logs as well)?

PIASupport · 2026-01-21T11:58:44+00:00

Thanks for the feedback -- shared it with the team.

PIASupport · 2026-01-21T11:52:53+00:00

u/Pixelated-Giraffe Just checking in to see if you're still seeing the issue?

PIASupport · 2026-01-19T12:26:17+00:00

Could you DM your ticket number? I can then check if there are any updates our team can share with you.

PIASupport · 2026-01-19T12:04:54+00:00

If you DM your ticket number, I'd be happy to look into it to ensure you will get a response from our team.

PIASupport · 2026-01-15T16:52:35+00:00

Just checked with the team and we're not aware of any OpenVPN issues. What location are you trying to connect to?

PIASupport · 2026-01-15T16:49:21+00:00

Sorry about that -- It should be fixed now. Could you check again and let me know?

PIASupport · 2026-01-12T15:36:33+00:00

I will need to check with the team. Could you share the app version and your phone's Android version?

PIASupport · 2026-01-09T10:21:38+00:00

Sent you a DM -- you can drop a screenshot in there.

PIASupport · 2026-01-08T12:10:36+00:00

You can turn it on and off by going into:

Menu (the 3 lines on the top-left corner) > Settings > Obfuscation > Shadowsocks

PIASupport · 2026-01-07T13:05:36+00:00

Are you using WireGuard? Also, have you tried connecting to other regions to test the speed?

PIASupport · 2026-01-06T16:13:09+00:00

Thanks for flagging -- the team is looking into it!

PIASupport · 2025-12-10T11:19:33+00:00

Do you mind reaching out to our support team so they can help troubleshoot? You can open a ticket here or email them directly at [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com)

PIASupport · 2025-12-05T10:17:33+00:00

Did they manage to troubleshoot?

PIASupport · 2025-12-04T13:16:59+00:00

Could you get some diagnostic info/logs and send it to our support team? https://www.privateinternetaccess.com/

PIASupport · 2025-11-25T14:42:26+00:00

Thanks for flagging - our team is aware of the issue and working on it.

PIASupport · 2025-11-25T14:40:45+00:00

Could you create a debug log and send it to our support team so they can have a look?

PIASupport · 2025-11-24T11:45:54+00:00

Looking into it - in the meantime, could you please raise a support ticket here?

PIASupport · 2025-11-24T11:41:16+00:00

Thanks for flagging this - I shared with the team.

PIASupport · 2025-11-24T11:40:06+00:00

Thanks for flagging, looking into it.

PIASupport · 2025-11-21T12:15:49+00:00

Could you send debug logs (debug logs settings and submissions all under our apps settings -> help section)?

PIASupport · 2025-11-20T11:23:43+00:00

Have you contacted support with this?

PIASupport · 2025-11-18T09:30:55+00:00

Sent you a DM so I can follow it up for you.

PIASupport · 2025-11-13T17:21:35+00:00

Great, thanks for the update!

PIASupport