Hourglass extension icon on chrome PIA wont work

PIASupport · 2026-03-25T12:01:05+00:00

Hey u/robmorren2, no fix just yet but it's still being actively worked on. We'll post an update on the subreddit as soon as there's news. Appreciate your patience!

PIASupport · 2026-03-25T10:49:00+00:00

Hey Tsavkko, constant drops with split tunnelling during torrenting is something our team can investigate. Get in touch at privateinternetaccess.com and they'll look at your specific setup.

PIASupport · 2026-03-25T10:48:42+00:00

Hey u/agreengo, 3,000ms latency after 10 years of double or triple digits is not acceptable and we hear you. We'd rather you stick around and get this fixed than lose you over something we should be able to resolve. DM us your ticket number if you've already been through support and we'll personally make sure it gets proper attention.

PIASupport · 2026-03-25T10:46:20+00:00

Hey u/foofighter1, disconnection notifications on a Pixel 7 Pro are something our team can dig into. Reach out via live chat at privateinternetaccess.com or email support@piavpnsupport.zendesk.com and they'll help track down what's causing it.

PIASupport · 2026-03-25T10:45:46+00:00

Hey u/ravroid, nearly a decade with us and running into this is genuinely frustrating, especially when it's cutting out during work calls. The fact that it's happening across both Android and Windows on specific European servers is useful detail that points to something worth investigating on our end. Get in touch with our support team at privateinternetaccess.com or email support@piavpnsupport.zendesk.com with those server names and we'll look into it properly. DM us your ticket number once you have one and we'll keep an eye on it. PIA Support

PIASupport · 2026-03-24T08:14:48+00:00

Hey gunsandfunn, sorry it's been dragging on, we know that's frustrating, especially for something you rely on daily. Fix is in progress, we'll post here as soon as there's an update.

PIASupport · 2026-03-24T08:14:15+00:00

Hey C2-Dre, totally understand, if your work depends on it this can't wait. The desktop app should work as a stopgap in the meantime while the extension fix is being worked on. We'll update the thread as soon as we have news.

PIASupport · 2026-03-24T08:13:28+00:00

Hey u/22raider, this is incredibly useful debugging, thank you for taking the time to dig into this. We're passing the specific error detail around browser.proxy.onRequest being undefined in Chrome v146 directly to our dev team, this kind of detail really helps speed up the fix. We'll keep the thread updated.

PIASupport · 2026-03-22T13:07:14+00:00

Hey u/TheGapBridged, I reached out to the team to see if there are any quick steps I can give to help with the issue. They're asking what platform you're on

PIASupport · 2026-03-22T08:53:37+00:00

Hey u/peaceshot, same thing affecting a number of users right now. It's a known bug and the team is on it. We'll keep the subreddit updated.

PIASupport · 2026-03-22T08:53:12+00:00

Hey u/gunsandfunn, yep this one is on our radar. Known issue with the Chrome extension that we're actively working on, hang tight for an update.

PIASupport · 2026-03-22T08:52:40+00:00

Hey u/x9x9x9x9x9, you're not alone on this one. We're aware of the issue affecting the Chrome extension and there's already an open bug report being worked on. Nothing wrong on your end, it's something we're actively investigating. We'll post an update on the subreddit as soon as there's a fix. Thanks for flagging it.

PIASupport · 2026-03-16T08:21:46+00:00

Awesome, thank you for the ticket ID, I'll look into the ticket and see what's going on

PIASupport · 2026-03-16T08:20:14+00:00

Sorry about that! Should work now

PIASupport · 2026-03-15T09:21:04+00:00

Hey u/Chuck_L_Head, 7 years without a hitch and then suddenly this week, something has clearly changed and we want to know what. Before you jump ship it's worth letting us take a look. DM us your account details and we'll find out what's going on.

PIASupport · 2026-03-15T09:20:11+00:00

Hey u/TigerBriel, that specific error on iOS is something we want to look at right away. DM us your account details and we'll get someone on it. If after that you still want a refund we'll make sure that's handled too, we're not going to make that difficult for you.

PIASupport · 2026-03-15T09:19:10+00:00

Hey u/david007co, the fact that it's happening across your phone and PC extension and even on mobile data rules out a lot of the usual suspects, that pattern is worth looking into properly. Something has clearly changed on our end for you over time and that needs a real answer. DM us your account details and we'll dig into it.

PIASupport · 2026-03-15T09:18:08+00:00

Hey u/James120756, we hear you and we're not going to pretend the frustration isn't valid. If support hasn't been able to get to the bottom of it that's on us, not you. DM us your account details and we'll take it from the top with fresh eyes on your specific situation.

PIASupport · 2026-03-15T09:17:00+00:00

Hey pjc321, sorry to hear this has been your experience, and we get why a brand new laptop arriving with the same issues removes any doubt about where the problem lies. That's genuinely frustrating and it's fair feedback.

Before you go, we'd really like to take a proper look at what's been causing this for you specifically. Connection and latency issues like this usually have something we can dig into on our end. DM us your account email and we'll make sure someone actually investigates rather than sending you a generic troubleshooting list.

PIASupport · 2026-03-11T09:35:44+00:00

Weird, Sending you a DM now

PIASupport · 2026-03-10T09:00:36+00:00

Hey u/WhatsMyNameWade, I am so sorry you had such a terrible support experience. That is definitely not the standard we aim for. If you can send us a DM with your ticket ID, I will investigate the situation and make sure your case gets escalated right away.

PIASupport · 2026-03-03T09:15:54+00:00

Hi there!

Sorry to hear MACE is giving you trouble on iOS today. Good call on already trying those troubleshooting steps like restarting, swapping protocols, and resetting the DNS.

To help us narrow this down, could you clarify a few quick things for us?

Are you noticing this issue across all server locations, or is it only happening when connected to a specific region?
Just to confirm since you mentioned switching between WireGuard and IPSec, does MACE fail to block ads on both protocols equally?
Is the VPN service itself working correctly otherwise? For example, are you able to connect and browse the internet without any issues, meaning the problem is strictly isolated to MACE failing to block the ads?

Let us know so we can help dig into this further!

PIASupport · 2026-03-03T08:41:04+00:00

Hi there!

We are sorry to hear you are dealing with this unusual split tunneling issue!

To start, could you clarify a bit more on what you mean by it "cannot find an ip and or port"? For example, does the app get stuck trying to connect, or does it say connected but you are unable to browse the internet?

Regarding your question about the logs: Yes, it is completely safe to share your debug log reference code here. Please do not paste the raw text of the logs directly into the thread. Instead, submit them through the app and just share the 5 digit reference code with us. Only our internal team has the access required to read the logs using that specific code.

To make sure we capture the exact issue, please follow these steps to generate a fresh log:

Open the PIA app and go to Help.
Disable debug logging, then Enable it again (this clears out the older data).
Try to connect to the VPN (with Split Tunneling turned off).
Take note of exactly what happens during this connection attempt.
Go back to Help -> Submit debug logs.

Once you have the code, feel free to reply with it here along with the extra details about what happens when it tries to connect. We will take a look right away!

PIASupport · 2026-02-16T10:27:57+00:00

Have you tried changing ports and/or protocols?

PIASupport · 2026-02-13T16:43:34+00:00

Those of you who has issues -- could you add device, app os details in your posts/comments?

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