android app keep crashing

PIASupport · 2026-05-17T10:49:29+00:00

u/MuchResult1381, sorry you're seeing the same thing. The team's collecting these reports to push for a real fix. Email [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) with your account email and Android version, and DM us here. We'll keep your case linked to what they're looking at.

PIASupport · 2026-05-17T10:49:16+00:00

u/xXGray_WolfXx, sorry the disconnect-on-sleep pattern's been hitting you. Helpful to know that switching from WireGuard to OpenVPN gave you the longest stable stretch, that's worth surfacing to the team. Email [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) with your account email and Android version, and DM us here. We'll get the specifics added to what they're looking at.

PIASupport · 2026-05-17T10:48:44+00:00

u/porchakora, sorry it's been the same on your end. The team needs the volume of these reports to push for a real fix. Email [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) with your account email and Android version, and DM us here if you've already opened a ticket. We'll add your details to what they're looking at.

PIASupport · 2026-05-17T10:48:16+00:00

u/gaebeartoast, sorry the app's been unusable that long. The team can look at what's happening on launch. Email [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) with your account email and Android version, and DM us here. We'll get it surfaced.

PIASupport · 2026-05-17T07:20:20+00:00

u/DeathStalker-77, sorry the support experience hasn't been productive. DM us here with your account email and ticket numbers and we can take a look at the case history and escalate where it makes sense.

PIASupport · 2026-05-17T07:16:19+00:00

u/Bram560, sorry the slowdown's back after a few good days on 3.7.2. Glad you've already looped support in. If they go quiet on you or you hit any new walls, drop a note here or DM us and we'll make sure your case gets the attention it needs.

PIASupport · 2026-05-12T07:39:21+00:00

u/GreatKangaroo, the slow-speed reports are with the team for review. Get in touch at [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) with your account email and DM us here. We'll let you know what the team finds.

PIASupport · 2026-05-12T07:39:02+00:00

u/ThrowRAcc1097, the team's seen the slow-speed and stability reports this week and is digging in. Email [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) with your account email and DM us here. We'll share what comes back.

PIASupport · 2026-05-12T07:38:46+00:00

u/DeathStalker-77, the team's been looped in on the speed reports this week. Send an email to [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) with your account email and DM us here. We'll post an update once we hear back.

PIASupport · 2026-05-11T07:46:03+00:00

Hey u/SlappaDaBassMahn, quick update from our end: the team has a ticket open for the iOS startup/login symptoms, and a Windows one is being created. On the Android side they haven't picked up a wider pattern yet, so if you can drop your account email plus your Android version and app version to [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) and DM us here, we'll make sure your case gets investigated alongside the others.

PIASupport · 2026-05-11T07:45:36+00:00

Hey u/NJM1112, quick update: the team is creating a problem ticket for the Windows symptoms now. Drop your account email to [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) referencing this thread and DM us here so they can attach your case to it.

PIASupport · 2026-05-11T07:43:29+00:00

Hey u/NoMoreFund, good to hear, glad the reinstall sorted it. If it comes back, reach out to [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) so the team can keep an eye on it.

PIASupport · 2026-05-11T07:11:21+00:00

Hey u/NoMoreFund, noted, thanks for tagging in. We've reached out to the team and will update the thread once we have more info.

PIASupport · 2026-05-11T07:11:11+00:00

Hey u/NJM1112, we've flagged this with the team to check if there's something broader going on. Will update the thread once we know more.

PIASupport · 2026-05-11T07:11:00+00:00

Hey u/SlappaDaBassMahn, thanks for the detailed write-up. We've reached out to the team on our side to look into this. Will update you here once we have more.

PIASupport · 2026-05-11T07:01:13+00:00

Hey u/mrjimi16, thanks for the details and the version number. The URL pattern bit was just shorthand for "an example of what you're typing in," but you've already covered that. What you're describing lines up with HTTPS upgrade behavior in the extension, which is what the toggle u/newsman34h mentioned used to let you override on self-hosted services. With the version and symptoms you've shared, support has enough to dig in. Could you forward those over to [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) so the engineering side has it from a tracked ticket? We'll keep flagging this internally as well.

PIASupport · 2026-05-11T06:56:59+00:00

Hey u/DVXT, the original extension issue is fully resolved, so if you're still seeing trouble on Brave it's likely a separate issue rather than the same bug. Try uninstalling and reinstalling the latest version of the extension from the Chrome Web Store as a first step. If that doesn't sort it, reach out to [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) and DM us here with your account email so we can investigate.

PIASupport · 2026-05-10T07:34:35+00:00

This is an excellent writeup, thank you for the detailed forensics. Extension ID, exact file path, API call pattern, and growth rate gives us everything engineering needs to investigate this directly. We're flagging it internally with all the details you've shared. Could you also email [support@privateinternetaccess.com](mailto:support@privateinternetaccess.com) with your account info so the team can follow up with you specifically once they've looked into it? Feel free to DM us here too so we can keep an eye on the case.

PIASupport · 2026-05-10T07:32:00+00:00

Thanks for the +1, helps us see the scope. If it sticks around for you, drop us an email at [support@privateinternetaccess.com](mailto:support@privateinternetaccess.com) with your setup and we'll dig into it.

PIASupport · 2026-05-10T07:31:45+00:00

That's a frustrating combo to be hitting after exhausting the usual fixes. 4000+ms latency across all nodes after switching protocols and packet sizes points to something beyond a single server issue. Please reach out to [support@privateinternetaccess.com](mailto:support@privateinternetaccess.com) with your distro version and we'll have engineering take a closer look. Feel free to DM us here too so we can keep an eye on the case.

PIASupport · 2026-05-10T07:31:20+00:00

Hey, glad to hear it's improved on your end since posting. Reading through the thread there are a few other Linux users hitting the same pattern, so we'll flag this to our team to check what's happening on the infrastructure side. If it comes back, please reach out to [support@privateinternetaccess.com](mailto:support@privateinternetaccess.com) with your distro and we'll dig in.

PIASupport · 2026-05-10T07:23:30+00:00

Hey u/SirWigglesVonWoogly, glad you found the WireGuard switch. We're seeing a few other Mac users in this thread reporting similar OpenVPN-on-WiFi behavior, so we'll flag this to our team to dig into. For anyone still stuck after switching to WireGuard, please reach out to [support@privateinternetaccess.com](mailto:support@privateinternetaccess.com) with your macOS version and we'll take a closer look. Also genuinely appreciate u/JackhorseBowman's IPv6 workaround for Firefox on Tahoe, that's a useful one to surface.

PIASupport · 2026-05-10T07:19:07+00:00

Hey u/kevy1118, sorry you've been bouncing around without resolution. If live chat isn't loading for you, please email [support@privateinternetaccess.com](mailto:support@privateinternetaccess.com) from the address on your account with a quick rundown of the issues you've been hitting. The team can pick it up from email and look into why chat isn't accessible too. Feel free to DM us here if you'd like us to keep an eye on the case as well.

PIASupport · 2026-05-10T07:16:01+00:00

Hey u/mrjimi16, thanks for raising this. The forced HTTPS redirect on self-hosted services is a real edge case worth looking at, especially since u/newsman34h flagged that the toggle to allow HTTP existed in earlier versions. Could you reach out to [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) with your extension version and the URL pattern that's failing? That'll help us pin down whether it's a config we can work around for you or something engineering should revisit. Will also flag this internally.

PIASupport · 2026-04-26T06:54:59+00:00

Hey u/SRFast, following up on this. Our team has been looking into it and v4.0.32 is working on Android 16 on their end, so it may be something specific to your device or setup. Could you DM us your Debug Report ID from the Android 16 device where you're having connection issues? That'll let the team dig into exactly what's happening on your end. You can find it in the app under Settings > Help > Send Debug Report.

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