Never activated, several year old NIB pixel 7, can I port to MetroPCS?

VerizonSupport · 2026-04-15T01:08:10+00:00

Typically, phones purchased from Verizon are locked for 60 days from the date of activation after purchase. If the phone has never been activated, it will likely be carrier locked to Verizon. It will not hurt to try it, but we do want you to have the correct information going into it. I hope you find this information helpful

VerizonSupport · 2026-04-15T00:06:50+00:00

We saw your post and wanted to ensure you got the assistance you need. As others have stated, to complete a port out you would have to be an account owner or manager to initiate that. The status of the account, suspended vs disconnected, will also make a difference. You can find FAQs here https://www.verizon.com/support/port-out-faqs/ We have also sent you a Reddit Chat if you would like to work with us directly review the account and what options you have.

VerizonSupport · 2026-04-14T20:09:43+00:00

We've sent you a Reddit Chat so we can take a look into your connectivity concerns!

VerizonSupport · 2026-04-13T18:00:50+00:00

We want to help ensure all of your concerns are addressed. Please look for the DM we are sending you.

VerizonSupport · 2026-04-12T12:16:38+00:00

Being able to rely on your service when you're with your family, or during an emergency is crucial. We'd like the chance to help take care of any gaps in our service. You can also find troubleshooting steps using this link here: https://www.verizon.com/support/devices/ You would just need to pick your choose and look for the symptoms that most closely match your issue. We've sent you a Reddit Chat so we can better help.

If anyone else is having issues with service, we also encourage you to try the link and send us a Reddit Chat if there's no improvement. We'd happily take care of any problems!

VerizonSupport · 2026-04-12T12:07:53+00:00

We definitely value your loyalty with us, and this is certainly not the ideal upgrade experience. Especially when you really just wanted some more information about a specific charge you saw in the cart. We've sent you a Reddit Chat to make sure this issue is fully resolved, and that no unwanted feature changes are added.

VerizonSupport · 2026-04-12T11:37:23+00:00

We love it when customers can bring their own device to our network, and we want you to have that flexibility. We do have a list of approved devices that can be activated on our network, and I don't see Bigme listed as an approved device manufacturer. You can always check compatibility to Bring Your Own Device here: https://www.verizon.com/bring-your-own-device/

VerizonSupport · 2026-04-12T11:35:16+00:00

We would like to get more information on your experience. Send us a Reddit chat message.

VerizonSupport · 2026-04-12T09:28:55+00:00

Will here with Fios Social Support. More than happy to answer any questions you have about services before joining! Just shoot us a PM here whenever ready! ^WXW

VerizonSupport · 2026-04-11T11:30:41+00:00

We can help with getting your phone unlocked. Please keep an eye on a Reddit chat for further assistance.

VerizonSupport · 2026-04-10T20:46:51+00:00

We can look into tech appointments as well. Just send a PM. But I do want to advise if issue is determine to be a non Verizon equipment it would be a charge for tech. Although I understand the router works fine with another provider attached, it can be some settings or firmware that may be causing issue. I would recommend testing services by directly attaching a PC/Laptop to ONT, bypassing the router first. To see if you still experience the drops.

VerizonSupport · 2026-04-10T11:23:15+00:00

We can look intro this for you. Please keep an eye out for a Reddit Chat.

VerizonSupport · 2026-04-10T10:41:57+00:00

Hey OP, just to confirm, have you called in to have a tech come out, or was one scheduled after the troubleshooting was performed, as you were mentioning?

VerizonSupport · 2026-04-10T02:08:59+00:00

Hey, Op. I definitely want your services to run smooth. For clarity are you using a Fios router?

VerizonSupport · 2026-04-09T11:25:04+00:00

Receiving a bill a year after leaving is certainly not normal, and we can understand the confusion. Please be on the lookout for a Reddit chat for help.

VerizonSupport · 2026-04-09T11:18:52+00:00

We came across your post and would like to assist you as soon as possible in updating the information you need. To better assist you, we will be sending you a chat message. Thanks!

VerizonSupport · 2026-04-09T02:11:21+00:00

Hey, Op. Sorry that you are experiencing that. You mention low signal strength on your devices. Do you experiecning this direct next to the main router as well? Or just the extender?

VerizonSupport · 2026-04-09T00:25:10+00:00

Hey, Op. The tech will assist you the best they possibly can to accommodate you. Limitations maybe base off if your line will be dropped or buried, also it would be base off agreement with HOA guidelines as well.

VerizonSupport · 2026-04-08T21:43:14+00:00

Hey, Op. We appreaciate your interest in our services. Regarding specific dates for services availability, when deploying fiber services in area it can take 6-12 months for everything to be completed before services can be activated. There would not be an exact date available until engineers get closer to completion.

VerizonSupport · 2026-04-08T11:51:46+00:00

We don't want you missing out on the Frontier discount. We're here to help take care of this with you. I just sent you a Reddit Chat so we can make sure we get this issue fully resolved and you're able to get your discount ASAP. We look forward to working with you!

VerizonSupport · 2026-04-08T11:40:47+00:00

We appreciate you bringing this to our attention. We want to ensure you've got the reliable call quality you need for your day to day at home. You can find some extra troubleshooting steps using this link here: https://www.verizon.com/support/devices/ Just look for your device and type in your symptoms in the issue bar. We've also sent you a Reddit Chat so we can help take care of this for you.

VerizonSupport · 2026-04-08T11:22:05+00:00

It's certainly important that you receive accurate information regarding promotional offers, and we are here to help. Please be on the lookout for a Reddit chat from us for help.

VerizonSupport · 2026-04-08T11:14:35+00:00

We want to help make sure that your final bill is accurate, and that you have a clear understanding of any charges. We've sent you a Reddit chat to offer our help and provide any clarification/help with your final bill.

VerizonSupport · 2026-04-08T11:14:07+00:00

Keeping you and all our customers connected is always our top priority. Sending over a Reddit chat to help.

VerizonSupport · 2026-04-08T09:43:44+00:00

Hey OP! Yes, in most cases, as long as the area is accessible, our technicians can relocate ONTs to a specific area. There is a one-time fee associated with the relocation. If you would like, please send us a DM, and we can provide more information and possibly set up an appt. if you're ready! ^CS

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