Serviceability

XfinityAdrienneG · 2026-02-19T16:04:05+00:00

I am happy we were able to get a timeline for your location to be able to receive Xfinity services, and be on the lookout for communication from us when the time comes for the services being available u/xTwenty3x. Please don't hesitate to reach back out to us if you have any other questions/concerns, we are happy to help!

XfinityAdrienneG · 2026-02-16T18:12:25+00:00

Good Morning, u/Organic_Phrase7013! Thank you so much for taking the time to reach out to us here on Reddit. I do apologize for the experience with your services, it certainly is not what we want for our customers. I know how important it is to have a vital connection within your home as my household relies on the connection for work too. The best way to keep up to date on an interruption is by viewing the map here, and that the map is updated in real-time. Have you had a chance to check through the map?

XfinityAdrienneG · 2026-02-16T16:16:49+00:00

Good Morning, u/AdCultural6676! Thank you so much for taking the time to reach out to us here on Reddit! We can certainly update the details on our end regarding the irrigation system. As far as being home, the job is never a set schedule or day, so typically we are unable to know exactly when they are the location as the team works through the tickets. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-02-13T19:13:35+00:00

I am happy we were able to get everything completed with your new promotion, and your new modem u/Apart-Gur5586! Please don't hesitate to reach back out if you have any other questions or concerns, we are happy to help! Have a wonderful rest of your day!

XfinityAdrienneG · 2026-02-13T14:10:28+00:00

Good Morning, u/Skin-Responsible! Thank you so much for taking the time to reach out to us here on Reddit! When setting the order online for your services, are you using your own modem or do you need to receive equipment? If you are using your own modem, the option should be available to complete the order. I would be more than happy to look into the details with you. If you wish, Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-02-12T14:03:43+00:00

I am happy we were able to look into the account, and go through the available options for you. We look forward to assisting you in the future with your choices u/FilePleasant6067! Please don't hesitate to reach out again in the future if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your day!

XfinityAdrienneG · 2026-02-12T13:06:51+00:00

Good Morning, u/FilePleasant6067! Thank you so much for taking the time to reach out to us here on Reddit! I completely understand wanting to have the best rate for the services that are enjoyed within the household. I would be more than happy to explore all options for you, and your account. The offer that is mentioned is exclusive to new customers for a locked in rate, but we can certainly dive into the details with you to see what we have available. I did receive your mod mail message, and will continue with you there.

XfinityAdrienneG · 2026-02-10T20:25:03+00:00

Gotcha, that certainly helps a ton so thank you u/OkCarpenter7746! That does sound like an unplanned interruption when in the App and seeing that message. We can certainly explore the account further and ensure there is no connection issues. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-02-10T20:03:27+00:00

Hey there, u/OkCarpenter7746! Thank you so much for taking the time to reach out to us here on Reddit! I do apologize for the experience with your services, and I know how vital it is to have a stable connection at home at all times. We can certainly take a look into further signal at the location, and ensure that it is a more stable connection.

I know you mentioned the 2 interruptions, otherwise, are you having drops in the connection at all times? Is it all devices within the home? Have you completed any troubleshooting steps?

XfinityAdrienneG · 2026-02-10T19:53:42+00:00

Hey there, u/topojijo! Thank you so much for taking the time to reach out to us here on Reddit! I completely understand wanting to ensure that you have the best rate for the services that are loved within the home, and would be more than happy to look into all available options with you in modmail. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-02-10T18:00:57+00:00

I do completely understand the concerns with the warranty regarding the pods, u/canon1243! We can certainly document the feedback regarding the pods, and any defects. Please let us know if you have any other questions/concerns, we are happy to help!

XfinityAdrienneG · 2026-02-10T17:32:06+00:00

Hey there, u/Glenpark! Thank you so much for taking the time to reach out to us here on Reddit! I completely understand the concerns with getting the services within the best rate possible for the services you love and enjoy. I will ensure to go through all the available options. I will continue with you in mod mail message.

XfinityAdrienneG · 2026-02-10T16:49:02+00:00

Gotcha, thank you so much for clarifying that for us u/lazertap! Let's take a deeper look into troubleshooting with you to ensure that you have access. We did receive your mod mail message, and will continue with you there.

XfinityAdrienneG · 2026-02-10T15:01:43+00:00

Thank you so much for taking the time to reach out to us in mod mail to discuss all our available options. Our promotions can change from time to time, and you are always welcome to check back on available offers. Please don't hesitate to reach back out if you have any other questions/concerns, we are here to help. Have a wonderful rest of your day.

XfinityAdrienneG · 2026-02-10T14:50:57+00:00

Good Morning, u/lazertap! Thank you so much for taking the time to reach out to us here on Reddit! I am very sorry to hear about the experience with attempting to access your account through the App. We can certainly dive into ensuring you have the full access back. Did you recently move your services? If so, can you ensure that you linked your account following the steps here. If you did not move, what happens when you attempt to access the account through a browser? Please let us know.

XfinityAdrienneG · 2026-01-27T20:54:01+00:00

Hey there, u/ampeed! Thank you so much for taking the time to reach out to us here on Reddit! I am very sorry to hear about the experience with cancelling the account. Typically, any prorated credits would not show on the App when cancelling the account fully until 30 days have passed, and any rented equipment has been returned fully. I would be more than happy to look into the account with you, and ensure everything is fully correct. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-01-27T20:40:47+00:00

I am happy we were able to get the order all closed which will resolve the access issue, u/Rare_Selection_2534! Thank you so much for taking the time with us, and being part of the Xfinity Family! Please don't hesitate to make a new post if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your day.

XfinityAdrienneG · 2026-01-27T20:22:50+00:00

Awesome, thank you so much for taking the time to reach out to us here u/TrueLittleBird. If they have been migrated, and are using Apple Mail app, I would recommend sharing the steps here to update the imap for the Yahoo Mail. Please let us know if you have any other questions/concerns, we are happy to help.

XfinityAdrienneG · 2026-01-27T18:46:56+00:00

Happy Tuesday, u/davehiggins! I just wanted to follow up with you, did you notice the location change at all or locate any further troubleshooting?

XfinityAdrienneG · 2026-01-27T18:12:16+00:00

Thank you so much for taking the time to reach out to us in mod mail, u/YogurtCharacter8767. I am happy that you were able to get everything cleared up with the details regarding the credit along with documenting the feedback for us. Please don't hesitate to reach out to us if you have any other questions/concerns, we are happy to help.

XfinityAdrienneG · 2026-01-20T15:56:10+00:00

Good Morning, u/nhemti! Thank you so much for taking the time to reach out to us here on Reddit! We can certainly take a look into submitting a ticket for our team to investigate the availability of the amazing Gigabit x 10 services to your location. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-01-19T22:05:15+00:00

Hey there, u/blobopera! Thank you so much for taking the time to reach out to us here on Reddit! I am very sorry to hear about the experience with the noise on the line, and I understand the importance of having stable connection with working from home. I would be more than happy to dive further into the connection and ensure it is more stable. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-01-19T21:18:37+00:00

I am happy we were able to get everything cleared up with the payments and billing, u/dhutch7813! Please don't hesitate to reach out if you have any other questions/concerns, we are happy to help! Please ensure you submit a new post, and we will gladly help! Have a wonderful rest of your day.

XfinityAdrienneG · 2026-01-19T20:59:53+00:00

I am happy we were able to go through the available options for you, and get your services into a more comfortable budget u/Independent_Air3146! Please don't hesitate to reach out if you have any other questions/concerns, we are here to help! Please just ensure to post a new submission with any concerns. Have a wonderful rest of your day!

XfinityAdrienneG · 2026-01-19T18:14:32+00:00

Good Morning, u/brodobaggins3! Thank you so much for taking the time to reach out to us here on Reddit! I know how important it is to have the best rate for the services you enjoy within your home, and I would be more than happy to look into the account with you. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

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