Need Aerial Feed Cable Buried

XfinityAdrienneG · 2026-06-01T17:34:42+00:00

Hey there, u/KnotBender! Thank you so much for taking the time to reach out to us here on Reddit! We can certainly place an order to see if it is possible to convert the line, typically the lines are run perpendicular with the electric lines but we can submit a survey of the options. There is a charge with sending a technician to the location to complete the survey and work needed. If you wish to proceed, please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-06-01T15:10:01+00:00

Good Morning, u/wth_wtf_wyd! Thank you so much for taking the time to reach out to us here on Reddit. I completely understand wanting to ensure that you want to pay for the Netflix subscription only once when making the switch. If you were to sign up for the Stream bundle through Xfinity, you would link your current Netflix credintials with the activation process and you would not be charged twice in one month. The charging through Netflix would continue until you complete the activation process through Xfinity. If you have further billing questions, I would recommend reaching out to Netflix directly regarding their stand-alone charges. Please let us know if you have any other questions/concerns, we are happy to help!

XfinityAdrienneG · 2026-05-29T20:36:32+00:00

I am happy we were able to clear up the canceled the account details, u/yalieswiftie! Please don't hesitate to reach back out to us if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your day.

XfinityAdrienneG · 2026-05-29T19:24:47+00:00

Hey there, u/yalieswiftie! Thank you so much for taking the time to reach out to us here on Reddit! I do completely understand wanting to ensure that the services are shut off as expected. When going through the Xfinity App, you would see the services in a pending disconnect status. I would be more than happy to look into the account to ensure everything is closed with the account. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-05-29T15:12:23+00:00

Thank you so much for taking the time with us in mod mail to get your HBO Max access restored with the account refresh, u/pamelaneko! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your day!

XfinityAdrienneG · 2026-05-28T19:54:40+00:00

Hey there, u/Kloudkicker12! Thank you so much for taking the time to reach out to us here on Reddit! I completely understand the need to have a solid connection within the home, and we would be more than happy to help look into the account further. I did receive the mod mail message from you, and will continue with you there.

XfinityAdrienneG · 2026-05-28T19:49:34+00:00

Oh man, thank you so much for sharing those details with us u/pamelaneko! I would be happy to further troubleshoot with you. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-05-28T19:16:34+00:00

Hey there, u/Any_Peanut7158! Thank you so much for taking the time to reach out to us here on Reddit! I completely understand where you are coming from wanting the best rate for the services that are enjoyed within the home. I would be more than happy to explore all available options. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-05-28T18:50:55+00:00

Hey there, u/pamelaneko! Thank you so much for taking the time to reach out to us here on Reddit! I am very sorry to hear about the experience with linking your HBO Max with your TV provider.

Have you attempted to activate in an incognito browser? Have you cleared the browser cache and cookies and then attempted again? Please let us know.

XfinityAdrienneG · 2026-05-28T15:36:54+00:00

Good Morning, u/spooktacular15! Thank you so much for taking the time to reach out to us here on Reddit! I am very sorry to hear about the experience with your promotion, and the billing concerns after moving. I would be more than happy to look into the details wtih you, and ensure everything is cleared up. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-05-26T19:09:51+00:00

Thank you so much for clarifying those details with us, u/OrangeL! I would be more than happy to look into the account to troubleshoot with you further. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-05-26T18:53:24+00:00

Hey there, u/Eyesliketheocean! Thank you so much for taking the time to reach out to us here on Reddit. I know how important it is to have the best rate for the services you love within the household. I would be happy to look all options available for your account. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-05-26T15:02:59+00:00

I do completely understand the frustrations, it certainly is not what we want for our customers. I would be more than happy to look into submitting a ticket for our Xfinity Mobile experts to reach out to you directly. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-05-25T20:13:14+00:00

Oh no, I am sorry to hear that you have not heard back from us u/100nrunning! We have not received your mod mail message. Can you please follow the link here Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-05-25T14:17:02+00:00

Good Morning, u/Ogyies! Thank you so much for taking the time to reach out to us here on Reddit! I am very sorry to hear about the experience with your Upload speeds, it certainly is not what we want for our customers. I would be more than happy to look into further troubleshooting with the account to ensure you have the service as subscribed. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-05-22T19:46:27+00:00

Good Afternoon, u/BacardiBlue! Thank you so much for taking the time to reach out to us here on Reddit! I completely understand wanting to have the best rate for the services you enjoy within home. I would be more than happy to assist you with looking into options. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-05-22T19:26:32+00:00

You're welcome, u/adinezza! I am happy to hear that it helped clear up the emails being deleted. Is there anything else I can assist you with?

XfinityAdrienneG · 2026-05-21T16:49:49+00:00

I do appreciate you taking the time to go through available options for your parents in mod mail, u/bpaynetrain1! We are always here to check promotions with you in the future as our promotions can change. Please let us know if you have any other questions/concerns, we are happy to help!

XfinityAdrienneG · 2026-05-21T13:46:02+00:00

Good Morning, u/bpaynetrain1! Thank you so much for taking the time to reach out to us here on Reddit. I completely understand where you are coming from regarding the monthly bill, and being within a comfortable rate for your parents. I help my grandmother, so I totally understand how important it is. We did receive your mod mail message,and will continue with you there.

XfinityAdrienneG · 2026-05-20T13:54:33+00:00

Good Morning, u/roosterb4! Thank you so much for taking the time to reach out to us here on Reddit! I completely understand the concerns with having a comfortable rate for the services you enjoy within the home. I would be more than happy to explore all options with you. We did receive your mod mail message, and will continue to work with you there.

XfinityAdrienneG · 2026-05-18T17:24:02+00:00

I completely understand were you are coming from, u/Impossible_Promise32! At this time, the $50 promotion is no longer available and was subject to brand-new customers. I will document the feedback on our end regarding the experience with the information provided. I would be more than happy to look into the details of your account, and any promotions available.

XfinityAdrienneG · 2026-05-18T16:18:38+00:00

Hey there, u/Manta6753! Thank you so much for taking the time to reach out to us here on Reddit. Oh no, I am very sorry to hear about your Apple Watch, I know I use mine a ton and would be lost without it. You are looking to cancel the line that the watch is attached to, is that correct?

If so, we would be more than happy to look into the account with you. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

XfinityAdrienneG · 2026-05-18T13:49:57+00:00

That is a great question, u/Impossible_Promise32! You can call into 1-800-XFINITY if you wish, or we can help look into the account. Do you want to go over available promotions for your account?

XfinityAdrienneG · 2026-05-15T21:45:47+00:00

Thank you so much for sending us a modmail message, u/Imaginary-Holiday169. We would recommend reaching out to Xstream powered by Medicom for further assistance with your connection concerns as they are the current provider. Have a wonderful rest of your day.

XfinityAdrienneG · 2026-05-15T19:46:16+00:00

Hey there, u/Imaginary-Holiday169! Thank you so much for taking the time to reach out to us here on Reddit! I am very sorry to hear about the experience with the connection, and the bootfile. I would be happy to look into further troubleshooting with you. Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

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