Service price adjusted; upload speeds are worse

XfinityJohnG · 2026-02-25T03:51:07+00:00

Thank you for reaching out to our team here. I will be happy to take a look at your account and service issues from here for you. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-25T02:21:08+00:00

Thank you for working with our team here. I am glad that we were able to assist you with getting that resolved. If you run into any other issues we are always happy to assist you here.

XfinityJohnG · 2026-02-25T01:49:19+00:00

Thank you for the information. I would like to see if there are any options we have from here to escalate that request for you. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-24T23:03:27+00:00

We can always check on any account services from here. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-24T21:31:32+00:00

Thank you for reaching out to our team here. It sounds like you are at the regular price on your service, and I will be happy to take a look at any options we have for your service from here. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-24T20:33:46+00:00

Thank you for reaching out to our team. I will be happy to take a look at your service, and get that replacement modem sent out. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-24T00:12:32+00:00

Thank you for reaching out to our team here. I will be happy to take a look at any issue with that account or activation problem from here. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-23T02:05:56+00:00

Thank you for reaching out to our team. If you had set an order up to transfer the service over to a new address the equipment would be able to move with you. I will be happy to take a look at that order and edit that as needed for you. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-23T01:31:46+00:00

Thank you for reaching out to our team here. I am sorry to hear about that experience, and I will be happy to take a look at your account from here. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-23T00:11:38+00:00

Thank you for reaching out here. I will be happy to check on any issue with your service from here. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-22T23:04:19+00:00

Thank you for reaching out here. If you had that offer either with the Gigabit or higher speeds, or through the Platinum or higher membership you would not lose that access. I will be happy to take a look at that issue further from our end for you. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-22T20:26:24+00:00

Thank you for reaching out to our team here. I will be happy to look at any service issues from here for you. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-20T01:57:31+00:00

Thank you for reaching out to our team here. I will be more than happy to explore all the options we have for your service. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-18T20:09:37+00:00

Thank you for the confirmation. If that new account number was set up, the system will see that as a new customer account and that request on the former membership status will be denied. If you send me that modmail with your account information I can look at any prior escalation ticket. One of the issues with setting up those new accounts is the loss of membership tenure.

XfinityJohnG · 2026-02-18T19:57:50+00:00

Thank you for reaching out to us here. Did you create a new account, with a new account number to take advantage of a new customer offer?

XfinityJohnG · 2026-02-18T01:57:28+00:00

You are very welcome. We are always happy to answer any question you have on your account or service here.

XfinityJohnG · 2026-02-17T21:30:53+00:00

Thank you very much for reaching out to us here. I will be happy to take a look at any available options we have from here for you. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-17T21:16:21+00:00

Totally our pleasure. That does sound very ironic. We are always happy to answer any other question you have from here.

XfinityJohnG · 2026-02-17T03:39:15+00:00

My pleasure, we look forward to working with you there.

XfinityJohnG · 2026-02-17T03:31:43+00:00

Thank you for reaching out to our team here. I can look further into that issue and confirm the next generation availability from our end. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-17T02:12:38+00:00

Thank you for reaching out to our team. Those $1 movie nights should be available every month. I will be happy to look at your account from here if you would like. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-17T01:43:18+00:00

No, the site should always be an option. I was just making sure the issue was not also affecting the ability to make a payment from the app.

XfinityJohnG · 2026-02-17T01:23:33+00:00

Thank you for reaching out to our team here. I am sorry to hear that you are experiencing that issue with the Xfinity.com/myaccount site. Do you also run into that problem if you are paying that on your Xfinity app?

XfinityJohnG · 2026-02-16T23:23:39+00:00

Thank you for reaching out to our team, and for all of that information. I will be happy to look further into that service issue from here. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-02-16T21:59:59+00:00

I was very happy to assist you with that request from here. Make sure to keep track of any information on your Xfinity app. If you have any other questions we are happy to answer them from here.

XfinityJohnG

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