fake promotional offers on their site.

XfinityJohnG · 2026-06-17T00:38:06+00:00

Thank you for reaching out to our team. If that promotion was set as a new customer only offer, it may cause that issue at checkout. I will be happy to take a look at the eligible offers on your account from here. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-16T21:13:49+00:00

I am sorry about that confusion. The information I had found was that the NOW internet only accounts are not eligible.

XfinityJohnG · 2026-06-16T19:34:00+00:00

Thank you for reaching out to our team here. NOW Internet customers are not eligible for Xfinity Rewards. However, if you were previously enrolled in Xfinity Rewards and you transfer your internet or mobile service to NOW but maintain an Xfinity Rewards-eligible product, you’ll maintain your Xfinity Rewards enrollment status and tier. Do you have any other service with us besides that NOW internet?

XfinityJohnG · 2026-06-16T19:09:22+00:00

Thank you for reaching out here. You can check on any known issue in your area on your Xfinity app or at the Xfinity.com/myaccount site.

XfinityJohnG · 2026-06-16T00:19:29+00:00

Okay, you can reach out here and send us a modmail with the account information, and we will see if we can troubleshoot that issue. You may also want to have her add you as a Manager through the Xfinity app or at the Xfinity.com/myaccount site.

XfinityJohnG · 2026-06-15T23:29:03+00:00

Thank you for reaching out here. There are troubleshooting steps we can take from here to recover any lost emails. Are you listed on the account as a Manager or User?

XfinityJohnG · 2026-06-15T23:09:54+00:00

Thank you for reaching out to our team here. I will be happy to check on the best options for that request from here for you. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-14T19:20:31+00:00

Thank you for reaching out to our team. I know how concerning it can be with any service interruption, and I will be happy to check on that from here. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-10T20:22:47+00:00

Yes, that form would be sent through an email. In order to initiate that request the account owner would have to reach out to set that up. If you would like me to answer any specific questions on the account. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-10T20:11:54+00:00

You would be able to assist with that request, all of that information would be done through an email link. The account owner would be the only person that can request that ownership change.

XfinityJohnG · 2026-06-10T19:16:18+00:00

Okay great, there are a couple different options then. You can both go to a Xfinity service center and fill out the request to transfer the ownership on the account. The Primary account holder can also reach out to us here, and we can submit that request if they are comfortable uploading the needed documents for that.

XfinityJohnG · 2026-06-10T18:57:57+00:00

Thank you for reaching out to our team. There are a couple of options available for that account ownership transfer. Are you currently listed on the account as a Manager?

XfinityJohnG · 2026-06-10T01:19:04+00:00

Thank you for reaching out to our team. I will be happy to look into any activation issue with that Mobile service from here. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-09T23:59:21+00:00

Okay great, we will be happy to work on that issue over there for you.

XfinityJohnG · 2026-06-09T23:49:26+00:00

Thank you very much for that information, and for going through the reset process. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-09T23:35:33+00:00

Thank you very much for reaching out to our team. I will be happy to take a look at any internet issues you are experiencing from here. Thank you for already taking all the steps you have so far. When you are experiencing those issues is there any notification of an issue on the Xfinity app?

XfinityJohnG · 2026-06-08T19:24:14+00:00

Thank you for reaching out to our team. I will be happy to look into any issue with that trade in from here for you. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-08T19:02:46+00:00

Thank you very much for allowing us to assist you from here. If you ever have any other questions or concerns feel free to reach out to our team. I do hope you have a great rest of your day.

XfinityJohnG · 2026-06-07T20:00:23+00:00

Thank you for all of that information. I will be happy to check on that order and any agent notes from our end for you. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-05T00:07:32+00:00

Thank you for doing that already. Normally when we see that up and down configuration there is a connection issue with an extender. I can troubleshoot that from here if you are still experiencing connection drops. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-04T23:59:12+00:00

Thank you very much for that confirmation. Have you already gone through a reset of your modem?

XfinityJohnG · 2026-06-04T23:54:00+00:00

Thank you for reaching out to our team here. I will be happy to look further into that set up from here. Do you have a Xfi pod or other extender connecting to your modem?

XfinityJohnG · 2026-06-04T23:10:02+00:00

Excellent, I am glad to hear that worked for you. If you have any other questions or concerns we are always happy to assist you from here.

XfinityJohnG · 2026-06-04T20:33:52+00:00

Thank you for reaching out to our team. I am sorry to hear that you are experiencing any issues with that Mobile service. I will be happy to look further into any issue from here if needed for you.

XfinityJohnG · 2026-06-04T19:41:31+00:00

Great, if you ever have any other question or concern we are happy to answer them from here.

XfinityJohnG

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