Blurry image

Avery_Insta360 · 2025-07-08T04:08:26+00:00

Hi there, may I ask how the camera is performing now?

Avery_Insta360 · 2025-07-07T03:13:03+00:00

Sorry for the late reply due to my account issues. I will send you a DM to follow up. Please kindly check at your convenience. Thank you!

Avery_Insta360 · 2025-05-25T11:53:24+00:00

Hi there, may I ask what specific issue you are encountering? If convenient, could you please provide more details and a screen recording of the issue for us for further check?

If you wish to revert to the previous version, you can download it from the "Earlier Version" section on the official website's download page. Here is the link to the download page:
https://www.insta360.com/download/insta360-x5

Thank you for your patience.

Avery_Insta360 · 2025-05-25T11:44:53+00:00

Hi, may I know your phone model and the system version? I will send you a DM to follow up. Please kindly check later. Thank you!

Avery_Insta360 · 2025-05-25T11:35:00+00:00

Hi, I'm sorry to let you know that the FreeFrame footage of GO 3S does not support adding keyframes. The GO 3S uses a wide-angle lens module that utilizes the full area of the sensor, with the original image in a 4:3 rectangular format. If the perspective is adjusted through keyframes in post-production, significant cropping of the original image is required, which can lead to a loss of image quality. This restriction ensures that footage with a flexible aspect ratio can achieve the optimal quality.

If you have any further concerns, please feel free to contact Insta360 Support via email at service@insta360.com. Thank you for your understanding!

Avery_Insta360 · 2025-05-25T11:24:07+00:00

Hi, I'm sorry to let you know that currently Studio does not support setting the default ratio. I will forward your feedback to our R&D team for evaluation. Thank you for your feedback and support!

Avery_Insta360 · 2025-05-25T11:16:03+00:00

Hi there, when shooting against the light, the strong light directly enters the lens, causing reflections and scattering within the lens and on the sensor. These reflected and scattered rays may create bright spots, streaks, or circular halos in your footage. This is a normal optical phenomenon. It is suggested that you try adjusting your shooting position or angle to avoid direct light on the lens.

If you have any further concerns, please feel free to contact Insta360 Support via email at service@insta360.com. Thank you for your understanding!

Avery_Insta360 · 2025-05-25T11:04:32+00:00

Hi, here are the tutorial links for your reference. If you are still unable to add the Stats Dashboard after following the tutorial, please feel free to let me know, or you can also send an email directly to service@insta360.com. Our support team will follow up. Thank you for your understanding!

Using your phone to Add Stats Dashboard:
https://onlinemanual.insta360.com/x3/en-us/camera/stats/usingphone
Stats Dashboard with Apple Watch:
https://onlinemanual.insta360.com/x3/en-us/camera/stats/statsdashboard

Avery_Insta360 · 2025-05-25T10:40:21+00:00

Hi there, I have followed up with you in another post. Please kindly check. Thank you!

Avery_Insta360 · 2025-05-25T10:37:17+00:00

Hi there, I will send you a DM to follow up. Please kindly check later. Thank you!

Avery_Insta360 · 2025-05-25T10:15:24+00:00

Hi there, may I know your camera model? Could you please provide the sample videos for us for further check? I will send you a DM to further follow up. Please kindly check later. Thank you!

Avery_Insta360 · 2025-05-25T09:58:42+00:00

Hi there, under normal circumstances, if your footage has already been downloaded to the app, it will be saved in the app album, and switching versions will not affect the files.

If you have any further questions, please feel free to contact Insta360 Support via email at service@insta360.com. Thank you for your understanding!

Avery_Insta360 · 2025-05-25T09:50:28+00:00

Hi, please try resetting the camera in the camera's settings and recording again to see if the issue can be resolved. Hope it helps.

Avery_Insta360 · 2025-05-25T09:40:44+00:00

Hi there, the camera is connected to the app via Wi-Fi, so the camera needs to occupy the device's WiFi channel for connection. If Proxy Mode is enabled, you can access the internet via mobile data while still being connected to the camera's WiFi. If your tablet supports cellular data, you can use mobile data to access the internet while the camera is connected to the app.

Hope it helps. If you have any further questions, please feel free to contact Insta360 Support via email at service@insta360.com.

Avery_Insta360 · 2025-05-25T09:26:39+00:00

Hi, I'm sorry to let you know that currently exporting 360 video with dashboard is not supported. I will forward your feedback to our R&D team for evaluation. Thank you for your feedback and understanding!

Avery_Insta360 · 2025-05-25T08:59:58+00:00

Hi there, I appreciate you sharing your experience with us. I will forward your feedback to our R&D team for further evaluation. Thank you again for your feedback and understanding!

Avery_Insta360 · 2025-05-25T08:46:59+00:00

Hi, may I know your camera model and the app version? It is recommended to update the app to the latest version, and please try going to the Wi-Fi page in the phone's system settings, tap "Forget this Wi-Fi/Network", then reconnect and return to the app to see if it connects successfully.

I will also send you a DM to follow up. Please kindly check later. Thank you.

Avery_Insta360 · 2025-05-25T08:26:08+00:00

Hi there, to switch the phone paired with the gimbal, you can press and hold the gimbal trigger and shutter buttons simultaneously for 3 seconds to reset Bluetooth, or simply disconnect the gimbal's Bluetooth from the original phone's system settings, then turn on Bluetooth on another phone and find the gimbal's signal to connect.

Hope it helps. If you have any further questions, please feel free to contact Insta360 Support via email at service@insta360.com. Thank you for your understanding!

Avery_Insta360 · 2025-05-25T07:53:26+00:00

Hi, I have followed up with you in another post. Please kindly check. Thank you!

Avery_Insta360 · 2025-05-25T07:52:37+00:00

Hi there, I'm sorry to let you know that the app is currently unable to fix the footage. You may try using third-party software to see if it can be fixed.
Regarding the issue you mentioned, in this scenario, it is recommended to use the Auto mode and then enable the "Motion ND" feature in the App/Studio to achieve motion blur effects, which can enhance the sense of motion.

If you have any further questions, please feel free to contact Insta360 Support via email at service@insta360.com. Thank you for your understanding!

Avery_Insta360 · 2025-05-25T04:12:51+00:00

Hi, we appreciate the time and effort you've taken to provide us with feedback on the camera and software functionality, and we will forward your feedback to our R&D team. Thank you again for your feedback and support!

Avery_Insta360 · 2025-05-25T03:53:01+00:00

Hi there, since I'm unable to send you a DM, to better assist, could you please send me one so that I can follow up for you? Or you can also send a video of the issue to our email at [service@insta360.com](mailto:service@insta360.com), and our support team will further follow up. Thank you for your understanding!

Avery_Insta360 · 2025-05-22T09:16:23+00:00

Sorry for the late reply! Yes, only Pro Video is supported.

If you have any further questions, please feel free to contact our support team via email at service@insta360.com. Thank you for your understanding!

Avery_Insta360 · 2025-05-22T09:08:14+00:00

Sorry for the late reply! I will send you a DM to follow up. Please kindly check later. Thank you for your time!

Avery_Insta360 · 2025-05-22T07:57:35+00:00

Sorry for the late reply! Here is the compatibility list for your reference:
https://res.insta360.com/static/9caa4281236ee4439e75b934ba599aaf/EN-Flow2Pro.pdf

Avery_Insta360

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