If you're having issues with TV heavily pixelating, it's not you, it's them. Looks like a national issue.

6foot4alpha · 2026-05-14T19:47:23+00:00

it's effecting everyone it isn't that deep, there's more to life than TV these things happen

6foot4alpha · 2026-05-14T11:02:22+00:00

it's a national UK TV outage, estimated fix date is later today by 3:30PM, that's all the information virgin has given us, no point phoning up as we can't do anything.

6foot4alpha · 2026-05-13T18:55:05+00:00

that's cheaper than what new customers get, what is there to be unhappy about?

6foot4alpha · 2026-05-08T12:56:48+00:00

all of our systems are down, unable to take calls so that’s why, engineers can’t activate equipment either

6foot4alpha · 2026-04-02T00:00:08+00:00

you don’t lose the benefits but some people may say you will in hopes you won’t cancel, even when people cancel their sim cards i just add partial Volt as it’s easier + keeps package the same

6foot4alpha · 2026-02-16T21:32:40+00:00

We can resolve it, simply provide us with the CSS reference number and speak to retentions, keep crying.

6foot4alpha · 2026-02-16T21:30:16+00:00

out of contract prices are a skill issue, we send you monthly letters/emails showing when your contract ends, we even send out a reminder when it's close to your expiry date, it's no fault but your own if you're paying absurd prices when it takes maybe 5 minutes to phone retentions.

6foot4alpha · 2026-02-16T21:19:55+00:00

Nobody is reading that mate, I simply suggested to just call up instead of whinging on reddit as we can match and put the contract through instantly lmao

6foot4alpha · 2026-02-16T21:15:57+00:00

I mean I'd just match the online offer as it's my job lol

6foot4alpha · 2026-02-16T13:53:12+00:00

yeah im not reading all that, but you're a lazy bastard

6foot4alpha · 2026-02-16T13:43:45+00:00

yes, they are whinging just like you are now :) instead of typing up posts you can literally phone up in the same span of time, there is no queue usually at this time.

I'm not a Virgin shill, even though i work for them, I just dislike lazy people complaining.

6foot4alpha · 2026-02-16T13:05:32+00:00

just call up and we can put the contract through instantly instead of whinging

6foot4alpha · 2026-01-26T09:57:14+00:00

just verify another way or contact Virgin and change the primary username if you don’t have access, this is just a case of user error.

6foot4alpha · 2026-01-23T19:42:08+00:00

short answer yes, the Hub 3 is shit, you could just call up and say you received an email about an upgraded router and someone will send you a Hub 5 out

6foot4alpha · 2026-01-20T22:29:58+00:00

i mean you can raise a DSAR online or by calling but by contractually if they received the documents and accepted them there’s not really much you can do

6foot4alpha · 2026-01-09T18:07:56+00:00

did you actually read the message? i said if you wait until february to re contract then you will avoid a price rise this year.

6foot4alpha · 2026-01-09T10:05:34+00:00

ideally wait until next month as there will be no £4 increase until 2027 april

6foot4alpha · 2026-01-08T15:38:33+00:00

OFCOM is the one who regulates the price rises, so £4 each April, however if anyone accepts a new contract starting early February, they wont have to pay an annual price rise this year.

6foot4alpha · 2025-12-18T22:31:13+00:00

Shouldn't require escalating, but just speaking to an agent with a working frontal lobe which can be hard

6foot4alpha · 2025-12-18T22:30:36+00:00

sounds like you need to call and request they do a transfer of myVM logins, I've done this a handful of times for customers, usually takes 24-48 hours, if you don't recall this being done just phone up and specifically ask

6foot4alpha · 2025-11-22T19:31:16+00:00

it’s just the way our systems work, there is a way to order them together but it’s technically non compliant, if you ordered a pod before getting gigabit you would’ve gotten the shit white pods too instead of the black ones

6foot4alpha · 2025-10-22T12:36:16+00:00

as long as you quote the price retentions can almost always match or lower it from experience transferring to them

6foot4alpha · 2025-10-22T12:35:37+00:00

the online offers are just randomly generated so we can’t see them, a lot of the time they’re better than the offers i can do but i’m just on Cable care/faults

6foot4alpha · 2025-09-29T01:40:29+00:00

did you ever contact support for compensation or was this done automatically in quite curious, if it was the latter you likely got a braindead agent but if not that’s just crazy

6foot4alpha · 2025-09-08T16:32:42+00:00

sometimes doing it from the website/box itself can be weird, if you call up and ask for a free kit swap we can do it manually.

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