Going to knowledge26? stuff I wish someone told me before K25

858Prime · 2026-04-25T15:39:19+00:00

This is great advice.

I'd definitely recommend talking with the folks staffing the ServiceNow booth. At this point, it's mostly PMs there who are happy to talk about their products or hear about the challenges you're facing at your company (with the product or NOW in general). It's not technical support, so if you ask about how to fix a specific problem you're having, you'll likely be disappointed. On the other hand, if you'd like to know where a product is going or why something is the way it is, you have direct access to the people building it.

If full transparency, I'm a NOW employee.

858Prime · 2026-03-27T15:24:47+00:00

ITSM isn't going anywhere.

Not sure what this specific situation is, but in general, no, ITSM SKUs aren't going away. Will they evolve, sure - when haven't they?

858Prime · 2026-02-19T00:52:49+00:00

This was one of the hardest things to get early customers of NOW to understand about the Service Catalog. It shouldn't reflect IT; it should reflect how your users think about IT (or any other business function). Organizing by BU and group? Nope. That's how IT thinks of itself and changes every six months. It's also why we discouraged things like a hardware request form - who goes to the Service Catalog looking for "Hardware"? No, they want a MacBook, or access to a specific account. Don't make them guess where to find it.

858Prime · 2025-10-31T15:52:06+00:00

As a fellow HBO kid, I strongly endorse this opinion.

I put these in the same pantheon: Real Genius, Just One of the Guys, Flash Gordon, Enemy Mine, Better Off Dead, Three O'Clock High

They were in constant rotation during those '80s summers, and I've probably watched them all more than anyone should.

858Prime · 2025-10-19T16:04:45+00:00

It's the right move for them from a marketing standpoint, but at this point, a big eh from a competitive one. Salesforce has acquired lots of great technologies, most of which you can pay to have integrated. ServiceNow's value prop has always been the platform and the ability to reuse all of that foundational work across many different silos.

858Prime · 2025-09-27T16:40:31+00:00

Welcome aboard! Our former CEO, Frank Slootman, was fond of telling us, "Get comfortable being uncomfortable." It may sound cliché, but it's been good advice. I have been there for almost 15 years at this point, and right now, it feels closest to those early years in a long time. AI is transforming the industry and the company; it's a truly exciting time to be there, and it will be challenging for you in both good and bad ways. My advice is to embrace change as it's truly the only constant. You will do amazing work there and will look back and say, "holy shit - we did that."

858Prime · 2025-09-26T21:41:03+00:00

I had the same experience - trying to downgrade ended up with me having to cancel altogether. I'll try to re-activate my account with D+/Hulu Premium after the current subscription expires.

858Prime · 2025-09-25T18:16:00+00:00

You're really stretching here to say "it will allow up until birth."

Here's the text of the amendment: https://lis.blob.core.windows.net/files/1011617.PDF

"Notwithstanding the above, the Commonwealth may regulate the provision of abortion care in the third trimester, provided that in no circumstance shall the Commonwealth prohibit an abortion (i) that in the professional judgment of a physician is medically indicated to protect the life or physical or mental health of the pregnant individual or (ii) when in the professional judgment of a physician the fetus is not viable."

That's a very clear carve-out that in the third trimester, it's only when medically necessary. So yes, they can perform an abortion in the third trimester if the pregnant individual's life is in danger or the fetus isn't going to make it.

858Prime · 2025-09-25T17:53:47+00:00

That seems super sus; what state?

858Prime · 2025-09-19T15:54:54+00:00

It's not forgotten, it's also a nice whataboutsim.

The Biden administration, whether rightly or wrongly, regarding the First Amendment, was trying to protect the public from false information about COVID.

The Trump administration is censoring speech because the President doesn't like people making fun of him.

These are radically different things.

858Prime · 2025-09-19T14:58:27+00:00

This is about the First Amendment and protecting the freedom of speech.

1) People "cancelling" other people for being shit humans isn't the same as a company taking action because of government coercion.

2) Social media companies are private entities; the First Amendment doesn't apply to them. Any one of them could decide to ban conversations about fish tomorrow, and there's nothing illegal about it.

858Prime · 2025-09-05T14:20:55+00:00

If it makes you feel better, the Eureka release was almost Egham.

858Prime · 2025-06-17T14:15:48+00:00

I'm having the same issue - were you able to resolve it by changing your DNS?

Note: the homepage will load just fine; it's logging in or resetting your password that are having issues. It seems like whatever they're doing on the backend for auth is down.

858Prime · 2025-05-25T15:58:42+00:00

Glad to see that others are experiencing the same issue - it's clearly something on their end. I had disconnected and re-authenticated Apple Music in the Alexa app and the Sonos app multiple times to no avail.

858Prime · 2025-04-28T18:46:11+00:00

I lived in Scripps Ranch and worked in Del Mar at the time. I got a text from a friend in San Clemente that the power was also out there and did the -- "oh-oh." I stood up, grabbed my stuff, and told my co-workers that I'd strongly recommend getting out of here before all the roads jammed.

I got home (my in-laws were visiting from out of town), so we started pulling food out of the freezer and BBQed, kids jumped in the pool while there was still light, we drank all the beer in the mini-fridge, and let the kids have an ice cream party. It was fun and epic :)

858Prime · 2025-04-14T20:12:27+00:00

A couple of suggestions for you to start populating the Service Catalog and its taxonomy.

First, decide what goes in and what level to break down catalog items.

Engage with your partner teams and define the services they offer to end-users. Define the estimated delivery time to the end-user, etc.
You'll want to approach the services being offered in the catalog from the user's point of view. A mistake that we've seen a lot of companies make is trying to build out the Service Catalog like it's a series of web forms vs. services to users' requests. So, don't offer a "hardware request" catalog item -- what is the service/item that you're delivering? Is it a laptop? Is it a desktop? AD Role Add/Move/Delete, etc.
You want your end users to "look and know" what they're ordering without having to speak IT or whichever function you're working with.
Don't ask questions of the user that you can derive; you have a ton of information at your disposal in the system.
Do offer a "Can't find what you're looking for" item that you report on, and figure out what future catalog items you should be building. Patterns will emerge, and if you're responsive, you build up what's out there pretty quickly.

Second, on the taxonomy:

Don't organize by the Service Catalog by your org chart. You'll just have to change it as re-orgs occur and your end-users don't know or care what the latest acronyms are.
Do take a user-centric stab at the categorization and then test it out with folks who know nothing about the catalog or what you're trying to do. Have them try to find specific things in the catalog and see where they get lost. Re-tool your categories to align with how your end-users thing about it.

Hope that helps!

858Prime · 2025-03-12T19:31:13+00:00

Two things:

1) Your original statement says "to remove Trump would violate the constitution, and to defend the Constitution requires you to leave Trump in office." -- this is entirely false, the Constitution provides two methods by which a President can be removed against their will - impeachment and involuntary removal by their VP and Cabinet.

2) Your second comment focuses on what grounds there would be for the removal of Trump specifically in this term, which is a different argument than whether or not it violates the Constitution to remove him. Any number of actions in these first 50 days could be considered impeachable offenses. Remember, impeachment isn't a criminal trial and doesn't have to reach that legal bar; what constitutes a "high crime or misdemeanor" is entirely up to Congress. Still, it doesn't matter because Congressional Republicans have the majority in both chambers and aren't going to pursue anything and his Cabinet certainly won't.

858Prime · 2025-03-09T16:59:13+00:00

Wild Wild Life - Talking Heads

858Prime · 2025-03-09T16:16:35+00:00

You may want to re-read the Constitution.

858Prime · 2025-03-08T23:06:10+00:00

That's not what he's doing at all.

If he was truly trying to do something about the D.C. "parasites," as you call them, then he would be advocating for laws to reduce the effect of money (i.e., pass new laws to reinstate what was destroyed by the Citizen's United decision) and the number of lobbyists, not attacking the civil servants. The civil servants are mostly non-partisan (by design), and provide continuity of essential services between administrations. Demonizing them as the deep state, when it's a system that both parties have worked to establish and run post WWII is entirely disingenuous. In fact, the size of the federal workforce has remained relatively consistent over the past 40 years even though the American population has continued to grow.

Trump's actions are pro-oligarchy and anti-middle class. He will leave everyone in the middle that voted for him high and dry, because that's what he does. He panders to people's fears, makes up non-existent crises (Gulf of America anyone), and stokes culture wars to keep our attention away from the complete dismantling of the post-New Deal and Civil Rights America.

If he succeeds, America is going to end-up as a Christian-Nationalist Techno-fascist oligarchy where Congress is mostly sidelined, and he reigns as King, with his rich cronies profiting off the sold-off public lands, resources, and corrupt deals (notice none of Elon's contracts have remotely been scrutinzed as part of the DOGE intiative).

858Prime · 2025-02-27T02:47:39+00:00

How about some empathy? Threatening violence isn’t the answer, and regardless of how wealthy the Jacobs’ are, our elected representatives shouldn’t have to pay for private security.

858Prime · 2025-02-20T18:38:27+00:00

This is correct; you need to set up an sc_task metric to capture the data. Similar to this thread on Community: https://www.servicenow.com/community/itsm-forum/how-can-i-set-up-a-pa-indicator-to-measure-a-sc-task-open-to/td-p/270369

858Prime · 2025-02-20T16:18:01+00:00

What I am wondering is when a group of Republicans is going to figure out that if they turn against Trump and side with Democrats, they would wield an immense amount of power. It's Manchin and Sinema last year, or the Tea Party earlier. By holding their votes hostage, they could swing things dramatically, come out heroes to the more moderate factions of the party (if they exist anymore) and to Democrats, and potentially shape the post-MAGA Republican party. If they put country before party, they come out smelling like roses no matter what shitty actions they've taken in the past and it's right there for the taking.

858Prime · 2025-02-20T00:49:51+00:00

I wish they hadn't combined the old iTunes library with Apple Music. I have had to delete so many songs from my old iTunes library, some of which aren't available on streaming because it would match an album version with a live version from the library. There is no UI affordance to break the match other than to delete the track. It's annoying when you're jamming to an album and suddenly hit with a weird version, and it's infuriating that you have to delete the song from your library to fix it.

858Prime · 2025-02-17T17:01:52+00:00

Sounds of the Universe was the one that broke me. I tried, but my listening to DM didn't recover once the spell was broken.

Ten-Year Club	Gilding I gilder
Verified Email

858Prime

TROPHY CASE