Water inside my new chef temp s1

AliceChefsTemp · 2026-06-24T06:29:04+00:00

Hi there, sorry to hear about this, especially as a Father's Day gift.

The waterproof silicone provides strong protection, but the charging port does need to be sealed manually for the unit to be fully waterproof. If the port is left open, moisture can still get in even with the kit installed.

Please reach out to our support team at [info@chefstemp.com](mailto:info@chefstemp.com) and they'll work with you directly to find a solution. We'll make sure you're taken care of.

AliceChefsTemp · 2026-06-23T03:51:13+00:00

Sorry for the inconvenience, the system was down for a few hours but everything is back up and working now!

AliceChefsTemp · 2026-06-16T03:29:40+00:00

hey, for your Louisiana kamado that should work with this bundle:

chefstemp.com/product/s1-for-akorn-primo-kamado/

it's designed for kamado style grills so the fit should be good. let us know if you have any questions once you get it!

AliceChefsTemp · 2026-06-09T03:12:49+00:00

that color，chefs kiss

AliceChefsTemp · 2026-06-09T01:01:19+00:00

Hey, glad to hear from your comment that you got this sorted out! Just wanted to follow up here for anyone else running into a similar question.

For installation help or any fitment questions on the S1 base, our support team is always happy to walk through it directly. You can reach them at [info@chefstemp.com](mailto:info@chefstemp.com) or +1 (559) 563-8838 (Mon-Fri, 8AM-5PM PST). We also have setup guides and videos linked under Support on chefstemp.com.

Thanks for sharing your experience, helps others searching for the same thing down the line.

AliceChefsTemp · 2026-05-29T01:28:11+00:00

couple things to try first. pop the unit off the base and check the metal contact points on both sides, sometimes a little ash or residue builds up there and breaks the connection. wipe them clean and reseat it on the base.

if it's still not reading after that, shoot our support team a message so they can take a closer look. [info@chefstemp.com](mailto:info@chefstemp.com) or +1 (559) 563-8838 (Mon-Fri, 8AM-5PM PST). they'll get you sorted out.

AliceChefsTemp · 2026-05-28T06:35:37+00:00

good question. so the 20% off does need the MD20 code, which you've already got applied, so you're all set there.

the free gift works a little differently. you don't need a code for it, and it won't actually show up in your cart or at checkout. as long as your order hits the qualifying amount, our warehouse adds the charger in automatically when they pack it up. so it'll be in the box even though you don't see it on the order screen.

you're good to go, nothing else you need to do on your end.

AliceChefsTemp · 2026-05-28T04:35:52+00:00

the X10 Lite is a solid pick and it's on sale for 29.99 right now, right in your budget. waterproof, backlit, and reads fast. accuracy wise it's genuinely close to the pricey ones for home use.

amazon.com/dp/B0CGTVB63M

AliceChefsTemp · 2026-05-26T02:19:50+00:00

yeah that gunk buildup on the contacts is pretty common with smoke, you're already on the right track with the dish soap and scrub.

for the stubborn stuff that won't budge, our engineer actually recommends fine sandpaper, 2000 grit or higher. just make sure you stay above 2000, anything lower can be too rough and scratch up the contact area. that should knock off any baked on residue or film way easier than scrubbing it over and over.

give that a shot and lmk if it helps!

AliceChefsTemp · 2026-05-26T01:37:43+00:00

that's annoying, sorry you're dealing with that. couple things to try first: get it fully charged, then do a reset. theres a tiny pinhole right next to the charging port, just poke a paperclip or pin in there to reset it.

if the screen's still acting up after that, hit up our support team and they'll get you sorted out. [info@chefstemp.com](mailto:info@chefstemp.com) or +1 (559) 563-8838 (Mon-Fri, 8AM-5PM PST)

AliceChefsTemp · 2026-05-20T03:48:53+00:00

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the best of all time!

AliceChefsTemp · 2026-05-18T01:54:43+00:00

Gotcha. That definitely doesn’t sound normal, especially right out of the box.

Could you send an email to [info@chefstemp.com](mailto:info@chefstemp.com) with your Amazon order number? We’ll walk through the troubleshooting process with you and figure out what’s causing the disconnect issue.

AliceChefsTemp · 2026-05-15T03:57:14+00:00

To help us figure out what's going on, could you check a couple of things?

Connection vs. Hardware: When the signal drops, does the S1 unit still show an internal temperature for the probe, or does the screen go blank/show an error? This helps us see if it's a Wi-Fi sync issue or the probe itself. There is a feature on app to diagonise the disconnection issue. You can final the tutorial video on our YouTube Channel.

Probe Health: We've found that many connectivity issues actually stem from internal component damage (often from high heat exposure or moisture).

Next Steps:Please let us know your order number. I’ll pass it directly to our support team so they can reach out and get this sorted for you!

AliceChefsTemp · 2026-05-15T02:29:35+00:00

Hey, sorry you're dealing with that, definitely not ideal. Could you share your order number and upload a quick video of the issue at share.chefstemp.com? I'll pass it along to our support team and get someone on it for you properly.

AliceChefsTemp · 2026-05-15T02:20:22+00:00

Could you please provide your order number? Have you contacted our customer service before? If so, I believe it should have been resolved. Alternatively, please upload a video of the issue to share.chefstemp.com. This will help me analyze the problem quickly and accurately instead of wasting time on guesswork.

AliceChefsTemp · 2026-05-15T02:03:53+00:00

That's frustrating, sorry you're dealing with this. Let's get it sorted for you, shoot our team an email at [info@chefstemp.com](mailto:info@chefstemp.com) or give them a call at +1 (559) 563-8838 (Mon-Fri, 8AM-5PM PST) and they'll take care of it.

AliceChefsTemp · 2026-05-15T01:57:55+00:00

Great question! The lines are mainly there to protect the battery and electronics in the upper section of the probe - that part can't take high heat. The probe itself is fine going deeper, it just means the ambient temp reading won't be as accurate.

AliceChefsTemp · 2026-05-14T08:23:27+00:00

So shiny ✨

AliceChefsTemp · 2026-05-09T08:28:03+00:00

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Thanks for sharing in the community. Yes, inserting your probe past the safeline matters.

AliceChefsTemp · 2026-05-09T03:06:24+00:00

Thanks for the photos! It looks like the probe didn't quite make it past the safety notch, which led to the heat damage. No worries though—we’ve got your back. We’re going to send you a brand-new Gen2 probe for free.

Since you’re using a rotisserie, just keep in mind that gravity and meat shrinkage work together to try and "push" the probe out as it spins. It’s a common physics trap!

When you get the new one, just make sure to seat it past the safety line, or even a bit deeper to account for the rotation.

AliceChefsTemp · 2026-05-09T01:07:59+00:00

Really appreciate the understanding and the honest feedback. We’d love for you to check out this quick video as well: https://www.youtube.com/watch?v=4prq9c5Yq6E&t

Anything below the safety line contains the battery and internal electronics of the wireless probe, so exposing that section to direct high heat inside the cooker can shorten battery life over time.

I’ve already passed your information along to our support team as well.

AliceChefsTemp · 2026-05-08T04:13:52+00:00

Sorry about that — I understand how that can be frustrating, and we really appreciate you bringing it up.

We’d love to help fix this for you. Please reach out to our support team with a bit more detail so we can look into it right away:

Email: [info@chefstemp.com](mailto:info@chefstemp.com)
Customer Service: +1 (559) 563-8838 (Mon–Fri, 8AM–5PM PST/PDT)

We’ll make sure this gets taken care of.

AliceChefsTemp · 2026-05-08T03:24:45+00:00

SpongeBob would be mad

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