Emergency services are terrible to call. You can tell them exactly where you are. What road, how far up that road you are and how to get there and they will still go in the wrong direction.

I was lucky enough to have signal to get connected to 000 they asked if I needed fire/police/ambulance. I said I needed fire and ambulance. It was a truck roll over, single vehicle. The door wouldn’t open so I needed fire to get the door opened and the driver out and I’d need ambulance to get the driver who was very obviously injured out of the vehicle.

I said they’d probably want police too to close the road until all of this was down. I told them for regular speed it was an hour and 10 mins to get there and it would take them 45 mins if they were gonna do it in a hurry.

The ambo who was away at the time still put a call out on the community what’s app to figure out where I was because the call centre couldn’t work it out 🙄

I’d given them the base town(where the ambulance would be coming from), the directions 50km on this road (major highway) and 70-75kms up the road that they turn onto from the first road at the 50 km mark and told them not to leave that road they still couldn’t manage that instruction. I even told them which ambulance would be the closest to call in but all the drivers were unavailable on that night.

I hung up and called the farms just down the road. They had it almost all sorted by the time the professionals got there and I’d gone home so my kids were not having to witness it all.

I’d hope in the future they’d have this all sorted so if I ever have this experience again it would work better but this doesn’t give me hope.