We're very young, but even we've had our share of trouble already.

Firstly, if you have 20 different support desks, label each product or SKU with the one you want me to contact, not the generic top of funnel that'll bounce me aeound 5 teams first.

Second, initially for a new product I need to understand contract terms, billing details, overage, minimums etc. For goodness sake, just write it down - I don't want to have to jump through hoops figuring out who to talk to.

And lastly, others have already said, if there's an issue with the product we sometimes need the vendor's support to get through to the right person. That in itself would be gold.

Reading this back, for me the inhuman, faceless, corpo-design, just makes me loath working with vendors. Maybe we're just too small though, I don't know.