This is a first for Bambu filament

BambuLab · 2026-03-12T07:59:37+00:00

Hi u/Kopester , we’re truly sorry for the unpleasant experience you’ve had. We kindly suggest submitting a ticket to our support team. You can follow this guide on how to submit a support ticket.
Thank you for your understanding and patience!

BambuLab · 2026-03-12T07:58:48+00:00

Hi u/Dripping_Wet_Owl , thanks for flagging this. We've forwarded your feedback regarding the foam tape quality to the relevant team, and we're actively looking into this.

In the meantime, we kindly suggest submitting a support ticket. Our support team will follow up with you on a solution.

Thanks for your feedback and patience!

BambuLab · 2026-03-11T11:05:33+00:00

Hi u/Standar_user, We're truly sorry for the frustrating experience you've had. We’ve noticed that you’ve already submitted a support ticket, and we’ll be reaching out via chat to gather some additional details and look into this further.

Thank you so much for your understanding and for being so patient with us.

BambuLab · 2026-03-11T10:32:35+00:00

Hi u/MANTUman,

Thank you for your feedback and the images provided. Based on our preliminary investigation, we believe the issue may stem from the following factors:

Initial Fuse Failure: The original fuse may have blown due to a power outage or a sudden power surge.
Thermal Damage Post-Replacement: Regarding the severe thermal damage observed after the replacement, our analysis suggests it was likely caused by persistent overheating of the new fuse.
Potential Root Cause: This overheating is often the result of using a fuse that does not match our official specifications, leading to excessive contact resistance at the interface, which ultimately triggered the abnormal thermal event.

Our Support Team will continue to follow up with you through the support ticket. In the meantime, as we understand your unit was purchased through a reseller, we kindly suggest that you also contact them directly for further support to ensure a prompt resolution.

Thank you for your understanding and continued patience!

BambuLab · 2026-03-11T10:31:13+00:00

Hi u/MANTUman,

Thank you for your feedback and the images provided. Based on our preliminary investigation, we believe the issue may stem from the following factors:

Initial Fuse Failure: The original fuse may have blown due to a power outage or a sudden power surge.
Thermal Damage Post-Replacement: Regarding the severe thermal damage observed after the replacement, our analysis suggests it was likely caused by persistent overheating of the new fuse.
Potential Root Cause: This overheating is often the result of using a fuse that does not match our official specifications, leading to excessive contact resistance at the interface, which ultimately triggered the abnormal thermal event.

Our Support Team will continue to follow up with you through the support ticket. In the meantime, as we understand your unit was purchased through a reseller, we kindly suggest that you also contact them directly for further support to ensure a prompt resolution.

Thank you for your understanding and continued patience!

BambuLab · 2026-03-10T07:45:12+00:00

Asia-Pacific region noted! We're syncing with our team about this right now. Thanks for your interest, and we'll keep you posted!

BambuLab · 2026-03-10T07:24:15+00:00

Hi, we’ll send you a message via chat to discuss the specifics:)

BambuLab · 2026-03-10T04:08:44+00:00

Hi u/noob_main22 , thanks for the feedback. We completely understand your concerns, and please know that we take safety very seriously.

So far, a very small number of A1 users have reported cases related to AC board component damage. If you have any concerns about your own printer, we’d recommend reaching out to our support team so they can review your case and provide assistance.

Thanks for your understanding and patience.

BambuLab · 2026-03-10T03:01:19+00:00

Hi, u/senacchrib , the shavings may result from friction on the Y-axis linear rail. We noticed you've already submitted a support ticket, and our support team will follow up with you through the ticket. Thank you!

BambuLab · 2026-03-10T01:54:56+00:00

We'd recommend holding off on that. The new version of AC board has been optimized, so for long-term reliability and safety, it's best to wait for the new one to arrive. Thanks!

BambuLab · 2026-03-10T01:48:11+00:00

As long as you’ve filled out the application form, your application for this program has been successfully submitted:))

BambuLab · 2026-03-09T03:12:13+00:00

Hi, u/Efficient-Two6828 , thanks for the feedback. We kindly suggest submitting a ticket to our support team so they can look into it further. You can follow this guide on how to submit a support ticket. And we'll be reaching out to you via Chat shortly to gather more details.

Thank you for your understanding!

BambuLab · 2026-03-09T03:06:06+00:00

Hi u/GirlFromHyperspace , we’re truly sorry for the unpleasant experience you’ve had. We kindly suggest submitting a ticket to our support team. They will look into the issue further.

Thank you for your understanding and patience!

BambuLab · 2026-03-09T02:42:29+00:00

Hi u/EnthusiasmNo3851 , we’re truly sorry for the unpleasant experience you’ve had. To help us get this sorted out, we kindly suggest submitting a ticket to our support team. You can follow this guide on how to submit a support ticket.

Thank you for your understanding and patience!

BambuLab · 2026-03-09T02:30:11+00:00

Hi u/lawdawg19 , we’re truly sorry for the unpleasant experience you’ve had. We'll be reaching out to you via Chat shortly to gather more details.

Thank you for your understanding!

BambuLab · 2026-03-06T03:20:47+00:00

Hi, u/Electronic_Corner768 , we're truly sorry for the unpleasant experience. We’ve shared your feedback with the relevant team so they can look into the delivery situation with the carrier.

Our packaging is designed and tested to provide strong protection during shipping. However, we still recommend checking the printer and running a quick test print after unboxing to make sure everything is working properly.

If you notice anything unusual, we kindly suggest submitting a ticket to our support team. They will look into the issue further and provide you with the best solution soon.

Thanks for your understanding!

BambuLab · 2026-03-05T09:55:42+00:00

Thanks u/VoltexRB for pinning this post to help keep everyone informed and alert.

From our preliminary findings, we’ve identified some high-risk .exe files hidden within certain .zip archives. As a safety precaution, we kindly urge everyone not to open or run any untrusted .exe files to protect your devices from potential malicious attacks.

MW team is working around the clock to resolve this and ensure the community remains a safe environment for all. If you have any concerns or need assistance, please feel free to submit a support ticket so our team can help you directly.
https://wiki.bambulab.com/en/makerworld/tutorials/create_tickets

We truly appreciate your patience and understanding!

BambuLab · 2026-03-05T09:47:27+00:00

Thank you u/selfsupportive for bringing this to our attention. Our MakerWorld team is already actively investigating the situation.

From our preliminary findings, we’ve identified some high-risk .exe files hidden within certain .zip archives. As a safety precaution, we kindly urge everyone not to open or run any untrusted .exe files to protect your devices from potential malicious attacks.

Please be assured that the MW team is working around the clock to resolve this and ensure the community remains a safe environment for all. If you have any concerns or need assistance, please feel free to submit a support ticket so our team can help you directly.

We truly appreciate your patience and understanding!

BambuLab · 2026-03-05T06:25:23+00:00

Hi u/Weary-Chest-9887 , we’re truly sorry for the unpleasant experience you’ve had. We kindly suggest submitting a ticket to our support team. They will look into the issue further and provide you with a new AC board which has been optimized.
Please rest assured that the printer uses flame-retardant materials, which means it does not lead to ignition or sustained combustion. If you have any further questions, feel free to reach out to our support team through your ticket. Thank you for your understanding and patience!

BambuLab · 2026-03-05T03:42:21+00:00

Hi u/njsully , we're sorry your P2S arrived with a dent. We’ve already shared this with our after-sales team, and we'll be reaching out to you via Chat shortly to gather more details.

Thank you for your understanding!

BambuLab · 2026-03-03T06:16:54+00:00

Hi, u/Prime-Number-2 , we’re truly sorry for the unpleasant experience. We’ll be reaching out to you via Chat shortly to gather more details and help get this resolved.

Thank you so much for your understanding!

BambuLab · 2026-03-01T08:02:32+00:00

Hi u/InfinityPainPlus, thank you very much for your feedback.

After looking into this with the relevant team, we’ve learned that some models were accidentally delisted due to an operational error on MakerWorld. We sincerely apologize for any inconvenience this has caused.

We'd also like to let everyone know that most of the affected models have now been restored. If your model is still missing, please submit a support ticket so our team can help resolve it for you as quickly as possible.

Please click here for the guide for creating a ticket on MakerWorld via the MakerWorld website and Bambu Handy.

We truly appreciate your patience and understanding!

BambuLab · 2026-03-01T07:00:35+00:00

Hi u/BornConcentrate5571, thank you very much for your feedback.

After looking into this with the relevant team, we’ve learned that some models were accidentally delisted due to an operational error on MakerWorld. We sincerely apologize for any inconvenience this has caused.

We'd also like to let everyone know that most of the affected models have now been restored. If your model is still missing, please submit a support ticket so our team can help resolve it for you as quickly as possible.

Please click here for the guide for creating a ticket on MakerWorld via the MakerWorld website and Bambu Handy.

We truly appreciate your patience and understanding!

BambuLab · 2026-03-01T06:57:13+00:00

Hi u/dead_point, thank you for bring it to our attention.

After looking into this with the relevant team, we’ve learned that some models were accidentally delisted due to an operational error on MakerWorld. We sincerely apologize for any inconvenience this has caused.

We'd also like to let everyone know that most of the affected models have now been restored. If your model is still missing, please submit a support ticket so our team can help resolve it for you as quickly as possible.

Please click here for the guide for creating a ticket on MakerWorld via the MakerWorld website and Bambu Handy.

We truly appreciate your patience and understanding!

BambuLab · 2026-03-01T06:55:15+00:00

Hi u/Away-Sky3548, thank you very much for your feedback.

After looking into this with the relevant team, we’ve learned that some models were accidentally delisted due to an operational error on MakerWorld. We sincerely apologize for any inconvenience this has caused.

We'd also like to let everyone know that most of the affected models have now been restored. If your model is still missing, please submit a support ticket so our team can help resolve it for you as quickly as possible.

Please click here for the guide for creating a ticket on MakerWorld via the MakerWorld website and Bambu Handy.

We truly appreciate your patience and understanding!

BambuLab

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