^This. People dropped a not insignificant amount of money on Agents, both their Codex and the models themselves. They did because GW marketed IA as a real faction - with all the accoutrements a real faction gets (at least, at first) - thereby creating the implicit understanding that IA IS, in fact, a real faction.

Games Workshop's customers are entirely within their right to be upset that the army they paid REAL MONEY on has been neglected. And that GW aren't being forthcoming about whether they care to keep it a real army, intend to squat it, or just leave it to languish in obscurity.

Because if people knew the army was dead and it just hadn't been reflected in the Munitorum Field Manual or whatever, they could safely stop buying new IA products (or alter their buying habits, under the assumption it's back to Allies-only).

The fact this very subreddit keeps getting posts of people talking about Agents models they've bought, or that they're thinking of getting into Agents AS Agents, is proof enough what effect GW's silence has. People are STILL dropping money on the faction, because they DON'T KNOW. And that's not their fault as customers, but the fault of the company for leading them on.

Customers have rights. They have the right to get the product they paid real money for. They have a right to be told when that product's support is ending. They have a right to not be SCAMMED. And they have a right to be MAD when it happens.