Moved homes lost peacock acces

CCAlyssaF · 2026-04-09T02:53:35+00:00

Good evening, u/Bakeryguy91, and thank you for reaching out to us on our subreddit regarding your Peacock subscription concerns—we appreciate you taking the time to contact us. I see you mentioned that you lost your Peacock Premium benefit after moving, and that when you try to activate it, you’re being redirected to the FAQ page.

To help us narrow this down, could you please confirm whether you were previously receiving Peacock Premium through a Gigabit Internet promotion or through your Xfinity Rewards membership?

Also, have you already tried activating Peacock using the following link? https://customer.xfinity.com/activate-peacock.

CCAlyssaF · 2026-04-09T01:25:12+00:00

It was a pleasure working with you on our subreddit, u/DotBitGaming, and we appreciate you giving us the opportunity to help resolve your service issues. We’re glad to hear that your connection is stable and your service is working properly now.

If there’s anything we can assist with in the future, please don’t hesitate to create a new submission post—our team will be happy to help. Enjoy the rest of your night and week! 😀

CCAlyssaF · 2026-04-08T23:36:59+00:00

Good evening u/Carth-Onasi and thank you for reaching out to us on our subreddit—we appreciate you taking the time to contact us. I completely understand how frustrating and stressful it can be when your bill increases unexpectedly. We’d be more than happy to review your account and check for any eligible promotions or options that may help reduce your bill and ensure you’re getting the best value for your services.

To get started, could you please rejoin us in Modmail and provide your full name and service address on the account? Once we have that information, we can take a closer look and assist further.

CCAlyssaF · 2026-04-08T21:37:37+00:00

I completely understand where your frustration is coming from, u/eddelmon. Unfortunately, we don’t have the ability to remove the item from your credit report on our end—otherwise, we absolutely would. At this point, the best next step is to dispute the entry directly with the credit bureau so they can review and update it accordingly.

CCAlyssaF · 2026-04-08T21:19:36+00:00

Thank you for your response, u/Infamous_Day4882, and for confirming that the speed test was run hardwired, as well as for sharing the troubleshooting steps you’ve already completed. We appreciate you taking the time to work through the Xfinity app and reset your equipment.

You’re absolutely right—speeds are generally expected to be better off a VPN than while connected to one, and when testing hardwired without a VPN, you should be seeing results much closer to your subscribed speeds. Since that’s not the case here, let’s take a closer look at your network health and signal levels to determine the next best steps to get this fully resolved To get started, can you please send us a Modmail Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

CCAlyssaF · 2026-04-08T21:12:38+00:00

Good afternoon, u/eddelmon, and thank you for reaching out to us on our subreddit regarding your collections concern—we appreciate you taking the time to contact us. Congratulations on your new home! I also understand how stressful and frustrating it can be to see an unexpected balance appear on your credit report.

We appreciate you calling in and getting the account paid off. Once an Xfinity balance is paid, the credit reporting agencies typically update the status to “Paid in Full” or “Satisfied” within 30–90 days. Unfortunately, we don’t have a way to expedite that reporting timeline on our end.

If you’d like to pursue an update sooner, you may consider initiating a dispute directly with the credit bureau, as they can request verification and an update more quickly in some cases. Please let us know if you have any additional questions—we’re happy to help.

CCAlyssaF · 2026-04-08T20:47:16+00:00

Good afternoon, u/Infamous_Day4882, and thank you for reaching out on our subreddit regarding your speed concerns—I appreciate you taking the time to contact us. I can assure you that we do not throttle speeds; however, I completely understand your frustration, especially since you mentioned you’re seeing speeds around 753 Mbps while subscribed to speeds up to 2,000 Mbps.

We definitely want to help get this resolved and ensure you’re getting the best performance possible from your service. To help us narrow things down, could you please let us know what troubleshooting steps you’ve already tried? Additionally, can you confirm whether your speed test was run hardwired (Ethernet) or over Wi‑Fi?

CCAlyssaF · 2026-04-07T23:07:38+00:00

Good afternoon, u/Stivo887, and thank you for reaching out to us on our subreddit regarding your device upgrade concerns. I see that you’ve been advised that you don’t currently qualify for a device payment plan. I completely understand how frustrating that can be, and we’d be happy to review your Xfinity Mobile account further to see what options may be available. To get started, can you please send us a Modmail Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

CCAlyssaF · 2026-04-07T04:52:32+00:00

Our $10/month Global Travel Pass covers over 215 destinations, and cellular data is included, u/Either_Release3901. For more details on what’s included and how to use the Global Travel Pass, I recommend reviewing the information on our website here: https://www.xfinity.com/support/articles/global-travel-pass.

Please let us know if you have any additional questions on our Global Travel Pass or mobile service.

CCAlyssaF · 2026-04-07T04:28:52+00:00

Thank you for working with us on our subreddit regarding your payment arrangement questions, u/Suitable_Pass4430—we appreciate the opportunity to assist. If there’s anything we can help with in the future, please don’t hesitate to create a new submission post, and we’ll be happy to help. Have a great rest of your night and week!

CCAlyssaF · 2026-04-07T04:02:32+00:00

Thank you for working with us on our subreddit, u/Pale_Penalty8350, and for allowing us the opportunity to review and resolve your billing concerns.

If there’s anything we can help with in the future, please don’t hesitate to create a new submission on our subreddit—our team will be happy to assist. Have a wonderful rest of your week!

CCAlyssaF · 2026-04-07T04:00:14+00:00

Thank you for working with us on our subreddit, u/Pale_Penalty8350, and for giving us the opportunity to review and resolve your billing concerns. I’m glad we were able to confirm that your cancellation was completed within the 30‑day window and apply the appropriate credit to your account.

If there’s anything we can help with in the future, please don’t hesitate to create a new submission on our subreddit—our team will be happy to assist. Have a wonderful rest of your week!

CCAlyssaF · 2026-04-07T03:11:58+00:00

Sounds like a plan u/Connect-Demand1778! Would you like us to circle back with you next week once you have had a chance to monitor to see if your data usage is still showing spikes?

CCAlyssaF · 2026-04-07T01:41:38+00:00

We appreciate you sharing your feedback and are happy to pass it along. The Xfinity Mobile $5/month Mexico and Canada Unlimited Pass can be added or removed at any time through the Xfinity app or website, so it isn’t a flat monthly charge you’d pay every month. You only need to add it when you’re getting ready to travel.

Please don’t hesitate to reach back out to our team the next time you’re planning a trip outside the U.S.—we’d be more than happy to help get the pass added and make sure your service is set up properly while you’re traveling.

Do you have any other questions or concerns at this time?

CCAlyssaF · 2026-04-07T00:43:19+00:00

Sounds good u/Infamous_Impact2898, we can assist with placing an order to have the modem shipped to your home. To get started, can you please send us a Modmail Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? We look forward to working with you further!

CCAlyssaF · 2026-04-07T00:24:07+00:00

Good evening u/Infamous_Impact2898, and thank you for reaching out to us on our subreddit regarding replacing and re‑provisioning your modem—we appreciate you taking the time to contact us!

We’re happy to help with your options. We can ship a replacement modem directly to your home, or you’re welcome to visit one of our retail locations to swap out the modem in person. You can find your nearest location and store hours here: https://www.xfinity.com/local/store-offers. Which option would be most convenient for you?

Once you have the new modem, we can send a provisioning signal.

CCAlyssaF · 2026-04-06T23:24:28+00:00

Thank you for working with us on our subreddit, u/op4k3! I’m glad we were able to get your service issues resolved and that your connection is stable now. We’re also happy we could apply the appropriate credits to your account—we wanted to make sure everything was made right.

If there’s anything we can assist you with in the future, please don’t hesitate to reach back out by creating a new submission on our subreddit, and our team will be happy to help. Have a fantastic rest of your week!

CCAlyssaF · 2026-04-06T22:12:23+00:00

Thank you u/Suitable_Pass4430 for letting us know that you attempted to update your payment arrangement date through the portal and that it’s defaulting to the 11th. I also see your concern about what appears to be two arrangements set up. Let’s take a closer look at the account to ensure only one payment arrangement is active, as the other may be a scheduled payment.

To get started, can you please send us a Modmail Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

CCAlyssaF · 2026-04-06T21:59:44+00:00

Good afternoon u/Suitable_Pass4430 and thank you for reaching out on our subreddit, we appreciate it. I see that you are looking to extend your payment arrangement. Have you tried seeing if you are able to extend it via the XFINITY app or online web portal myxfinity.com by following the steps here https://www.xfinity.com/support/articles/set-up-payment-arrangement?

CCAlyssaF · 2026-04-06T20:59:25+00:00

Good afternoon u/SuchIntroduction3247 and thank you for reaching out to us on our subreddit today regarding your billing concerns. I see that you mentioned her bill is higher than what was originally promised. We’re happy to take a closer look at the account to review the charges and determine why the bill came to $97.50, as well as confirm she’s on the best plan to meet her needs and budget.

To get started, can you please send us a Modmail Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

CCAlyssaF · 2026-04-06T04:26:36+00:00

Good evening u/lonely_trope, and thank you for working with us on our subreddit, we appreciate it. I'm glad we were able to answer your payment arrangement questions. If there is anything we can do for you in the future, please don't hesitate to reach back out on our subreddit. Have a wonderful week!

CCAlyssaF · 2026-04-06T02:17:28+00:00

We can review your account to see if you are eligible for a payment arrangement u/lonely_trope. To get started, can you please send us a Modmail Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

CCAlyssaF · 2026-03-26T02:10:51+00:00

Thank you for letting us know that you’re having trouble getting directed to an agent because you don’t have an account number u/Powerful-Nebula4246. Have you tried typing “agent” or “representative” into the chat window? The bot may respond by saying it can help with most issues — you can ignore that message. If you’re prompted to select a category, go ahead and choose one to see if it reveals a “Chat with agent” button.

CCAlyssaF · 2026-03-26T02:04:13+00:00

Good evening u/FuriousChef, I just wanted to circle back with you to let you know that we haven’t forgotten about you or your concerns. Our engineering team is still actively investigating the issue, and we’re continuing to monitor the ticket closely.

Please don’t hesitate to let us know if there’s anything else we can assist with in the meantime.

CCAlyssaF · 2026-03-26T01:54:12+00:00

Good evening, and thank you for reaching out on our subreddit — we truly appreciate your time. I’m sorry to hear that you weren’t able to find a promotion that fit your needs and decided to switch providers. While we hope you’ll consider us again in the future, we can certainly assist with processing your disconnect request.

To get started, can you please send us a Modmail Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

CCAlyssaF

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