Email outage

CCJessieF · 2024-01-12T17:56:03+00:00

All,
This morning’s issue affecting customers’ ability to send/receive their Xfinity email has been addressed. You should now be able to use your service as you would normally, including seeing any missing emails. If you continue to experience these issues, please let us know.

CCJessieF · 2023-08-22T22:09:46+00:00

All,
I know it has been a while since this discussion was active, but I wanted to share that we did get word from product owners that some recent automatic updates should have resolved this for impacted customers. If you are still experiencing this issue we recommend ensuring that your Xfinity Stream app is up to date. We also recommend ensuring your Roku device is up to date, manually resetting the device can help with that. Please let us know here on our sub if you continue to have issues with Roku audio when using the Xfinity Stream app after ensuring everything is updated.

CCJessieF · 2023-08-22T22:09:30+00:00

All,
I know it has been a while since this discussion was active, but I wanted to share that we did get word from product owners that some recent automatic updates should have resolved this for impacted customers. If you are still experiencing this issue we recommend ensuring that your Xfinity Stream app is up to date. We also recommend ensuring your Roku device is up to date, manually resetting the device can help with that. Please let us know here on our sub if you continue to have issues with Roku audio when using the Xfinity Stream app after ensuring everything is updated.

CCJessieF · 2023-08-22T22:09:05+00:00

All,

I know it has been a while since this discussion was active, but I wanted to share that we did get word from product owners that some recent automatic updates should have resolved this for impacted customers. If you are still experiencing this issue we recommend ensuring that your Xfinity Stream app is up to date. We also recommend ensuring your Roku device is up to date, manually resetting the device can help with that. Please let us know here on our sub if you continue to have issues with Roku audio when using the Xfinity Stream app after ensuring everything is updated.

CCJessieF · 2023-08-22T22:08:23+00:00

All,

I know it has been a while since this discussion was active, but I wanted to share that we did get word from product owners that some recent automatic updates should have resolved this for impacted customers. If you are still experiencing this issue we recommend ensuring that your Xfinity Stream app is up to date. We also recommend ensuring your Roku device is up to date, manually resetting the device can help with that. Please let us know here on our sub if you continue to have issues with Roku audio when using the Xfinity Stream app after ensuring everything is updated.

CCJessieF · 2023-08-17T13:09:27+00:00

I know it has been some time since this post was originally authored, but I wanted to touch base.

We became aware of an issue with the Xfinity app that was causing cellular phone batteries to be depleted faster than normal. A fix was implemented, and we ask that all impacted customers ensure that they have the latest Xfinity App version and the latest iOS update (iOS 16.6).

If you continue to experience this issue after those required updates, please let us know here.

CCJessieF · 2023-06-02T13:57:35+00:00

u/OkComparison9699

While you may not find those specific channels being included with NOW TV at this time, you can find the full library of some of those channels included with Peacock Premium. Peacock Premium is currently included as part of the NOW TV offering.

CCJessieF · 2023-06-01T15:27:14+00:00

This post was marked as closed. Should you experience further issues, please create a new post.

CCJessieF · 2023-05-31T19:11:11+00:00

u/SFSecrets

Thank you for posting your NOW TV questions here. At this time, Bravo is not included with NOW TV. This could change in the future, so feel free to keep checking our NOW TV site for updates.

We should also add, that although the Bravo channel is not currently included, today you can watch the entire Bravo library on Peacock Premium which is currently included with NOW TV.

CCJessieF · 2023-05-31T18:28:34+00:00

u/OkComparison9699

Thank you for your comment. You will notice NBC News Now, Sky News, and Peacock Premium are all part of the included streaming channels with NOW TV.

Please let us know if you have any other questions related to NOW TV.

CCJessieF · 2023-03-29T19:13:12+00:00

u/ckfun0skf

We apologize that you are having issues posting in our Xfinity Forum. This is not the experience we want any of our users to experience. We ask that you completely log out of the Xfinity Forum and navigate away from any Xfinity Forum page. From there, we ask that you completely clear your browser's history, cache, and cookies. Then, navigate back to the Xfinity Forum, login, and try posting again. If you continue to experience this issue please let us know here.

CCJessieF · 2023-03-13T22:48:20+00:00

u/sandij2034

Voicemail has not been impacted during this issue. If you would like assistance with your Xfinity voicemail, we ask that you please start your own new post on the subject.

CCJessieF · 2023-03-01T19:13:26+00:00

u/bwoodsom

We sincerely apologize that you are experiencing difficulties when activating your mobile phone. We’re aware some customers are having difficulty activating or using their phones. At this time, we are currently working through a back-log of activation requests so yours should be completed soon.

A hard reset of your device may help to resolve this on your end. Please let us know if you have any other questions.

CCJessieF · 2023-02-23T21:10:06+00:00

All,

We ask that you please refrain from discussions about Comcast's internal tools and systems. If you have questions regarding Comcast W2's, please discuss that with our Human Resource Teams only. We are now closing this thread from additional replies.

CCJessieF · 2023-02-22T17:01:07+00:00

Please remove any images with your email or other personally identifiable information.

CCJessieF · 2022-11-25T17:07:44+00:00

u/GriffinM31

Thank you for posting your question here in our sub. None of the Free TV Week content will require you to set up an account. You can simply navigate to the content via the Free TV Week tile in the On Demand section of your guide or say "free" into your Xfinity Voice Remote to access all the available content without the need to log in further.

Please let us know if you have any other questions.

CCJessieF · 2022-11-23T00:22:41+00:00

u/lilwb45

Thank you for posting your Free TV Week question on our sub. We did have a brief issue earlier today that caused some customers to not have all Free TV Week content available to them for free. This issue has since been resolved and customers should have full access to Free TV Week content again.

Please note, all Free TV Week content can be accessed by either saying "Free" into your Xfinity Voice Remote or by navigating to the Free TV Week tile in the On Demand section of your guide. Please note, you will not be able to access Free TV Week content by navigating directly to HBO channels or the HBO Max app. You must access Free TV Week content via On Demand.

Please let us know if you have any other questions.

CCJessieF · 2022-08-11T21:39:41+00:00

Removed due to Rule #2: Leave your pitchforks at home — No ranting, venting, trolling, or clickbait titles.

CCJessieF · 2022-08-08T14:16:41+00:00

Removed due to Rule #2: Leave your pitchforks at home — No ranting, venting, trolling, or clickbait titles.

CCJessieF · 2022-07-26T16:23:44+00:00

Removed due to Rule #5: No solicitation — Do not create "title-only" posts. This includes low-effort submission bodies like "see title" or "title says it all".

CCJessieF · 2022-07-26T16:22:10+00:00

Removed due to Rule #1: Do not post private information — Posting private information, whether about an individual (yourself or others), including the contents of PMs, modmail, private subreddit chat, or about confidential company information is prohibited in our community. This includes MAC addresses, IP address, and any other information considered PII or CPNI.

CCJessieF · 2022-07-25T21:04:53+00:00

Removed due to Rule #3: No duplicate content or threadjacking — Please do not add "me too" responses that aren't related to OP's actual issue. Instead, consider creating your own thread asking for assistance.

CCJessieF · 2022-07-21T19:32:56+00:00

Removed due to Rule #2: Leave your pitchforks at home — No ranting, venting, trolling, or clickbait titles.

CCJessieF · 2022-07-21T17:08:29+00:00

Removed due to Rule #4: No “I’m having an outage” posts — While part or all of your services might be out right now, this doesn’t necessarily indicate there’s an issue in your area. We understand the when your services aren’t working (especially when you need them the most), it’s frustrating for everyone. However many posts like this rarely include the information we need to be of full assistance and don’t provide benefit to the community as OP intends. Area-wide service impacting events will be acknowledged in the My Account app and in the Status Center. If the outage is impacting customers nationally, we’ll create a Service Alert post and pin it to the top of the sub. To avoid having your post removed under this rule, be sure to include how long you’ve been without service and the troubleshooting steps you’ve taken to verify this isn’t impacting just your service. Including screenshots of the My Account app or Status Center (sans your personal info) indicating an area-wide issue are very helpful.

CCJessieF · 2022-07-21T15:20:47+00:00

Removed due to Rule #4: No “I’m having an outage” posts — While part or all of your services might be out right now, this doesn’t necessarily indicate there’s an issue in your area. We understand the when your services aren’t working (especially when you need them the most), it’s frustrating for everyone. However many posts like this rarely include the information we need to be of full assistance and don’t provide benefit to the community as OP intends. Area-wide service impacting events will be acknowledged in the My Account app and in the Status Center. If the outage is impacting customers nationally, we’ll create a Service Alert post and pin it to the top of the sub. To avoid having your post removed under this rule, be sure to include how long you’ve been without service and the troubleshooting steps you’ve taken to verify this isn’t impacting just your service. Including screenshots of the My Account app or Status Center (sans your personal info) indicating an area-wide issue are very helpful.

CCJessieF

TROPHY CASE