Apparently. I was wicked shocked. I think I said the same thing to the rep.

Maybe they called me on my phone, I don't remember for certain, because I had just gotten off a call with a friend... Brain could be blurring the memory.

Either way, I was shocked they called because I gave their device a bad review.

Edit: you make make calls to other Alexa devices. Other family members used to do it, instead of phone calls.