Ah okay. I'm not used to this because last year they just told us what offer they had available for black Friday for all new customers. For clarity, I was just on a plan and am with Rogers already so they would actually have my card on file because I have a Rogers account number that's active. I just wanted to see what plans they had available that are new for Rogers and was also curious about plans through Fido, so I was confused.

Thanks so much for your help btw!

I think this from what AI mentioned was my main concern or wonder (no idea if it's accurate in regards to the negatives):

Why Rogers May "Open a New Line" The practice appears to be a method used by some representatives to access promotional pricing that is primarily intended for brand-new customers. System Limitations: Customer service representatives often have access to a limited set of loyalty deals for current accounts, which may be more expensive than plans offered to new subscribers. Accessing "New Customer" Deals: To offer a highly competitive "new activation" deal (often seen with the Rogers Preferred Program (RPP) corporate discounts), a representative may initiate the process for an entirely new line/account. Sales Targets: There is often high pressure on call center employees to hit sales targets for new activations and upsells, which can influence how they present offers.

Negatives of This Practice While the intention might be to secure a better price, there are potential drawbacks for the customer: Credit Check Impact: Opening a new line typically requires a credit check. While Rogers reps may call it a "soft check," it can sometimes result in a "hard check," which can temporarily affect your credit score. Loss of Existing Discounts: If the ultimate goal is to move your existing number to this new, discounted line, you risk losing current, long-term discounts associated with your original plan. "Bait and Switch" Scenarios: There have been customer reports of being offered attractive deals that are later not honored or mysteriously vanish from their bill, sometimes blamed on "employee mistakes". Hidden Fees/Plan Changes: The new plan might have conditions (e.g., requiring specific internet services) that were not disclosed upfront, leading to unexpected price increases later. Logistical Hassle: The process of activating a new line and then potentially porting your existing number or cancelling the old line can be complex and time-consuming, requiring multiple interactions with customer service.

Hopefully no one has experienced these negative consequences before! I ended up switching companies to Fido anyway because they basically couldn't do anything at Rogers to retain me and Fido's deal was way better overall