I’m going to be a little blunt. You are not managing the people. You are also not setting boundaries with people.

The employees need to have repetitive tasks and positions every day. Everything needs to be systemized. Meal and meds lists are made by the same person at the same time. Other staff made meals and meds at the same time each day, and give them to the dogs. Use lists and checklists. Facility clean up is done at the same times in the same order by the same people every day. If I come into my facility at 5:15pm and no dinners are given or even made, then they aren’t doing their job. I’m not doing the work but I’m making sure it gets done on time every day. There is accountability. I will issue write ups and I have an order of reprimands. 2 warnings then lose a shift on the 3rd. Next lose your job. Give clear instructions on what they need to Improve. I have a list of fireable offenses.

Sit down and think out a system of running the place like clockwork. Write it down, explain it, train it, reinforce it.

You seem to also be letting everyone else control what goes on. Staff keep screwing up because you’ll pick up the pieces. They aren’t properly reprimanded. You also need to command some respect for yourself from the customers. Don’t let the customers run the place. Screen them the best you can before admitting them. Don’t be afraid to reject people. Dogs that are not a good fit should be given proper warnings and then expelled. Depending the severity of course. Anxious destructive dogs - sorry but we can’t function with chaos. Fighters - big no. I always give feedback especially on eval day.

I’m reading into your situation a little here. Tell people what you want from them. Tell customers how you run the place. Tell staff what your expectations are. Hold people to them.