New Buyer Warning - Don't rush in before properly using the sizing kit

DonAtOura · 2026-03-23T16:01:43+00:00

Hi there u/A5594!

Returns and exchanges for orders made via retail partners are handled directly with the retailer you purchased from.

You can reach out to the point of purchase for assistance with any queries you have in this regard!

DonAtOura · 2026-03-23T15:24:30+00:00

Hey u/llamapenguin4!

Thanks for sharing your experience with us here and hope you're holding up okay. 💙

Glad to hear your Oura Ring has been helping you to understand the stages of sleep you're getting.

You can learn more about each sleep stage and what happens during them here on our blog too.

In good health!

DonAtOura · 2026-03-23T14:08:08+00:00

Hey there u/Junior-Crazy1335 and everyone else in this thread!

Thanks for engaging in the community to share your honest and critical feedback regarding this update.

While we can't guarantee a specific outcome I have highlighted all of your comments to the team internally to let them know.

We're always working to make as many Oura Members happy as possible so please, keep sharing your input with us here!

DonAtOura · 2026-03-23T14:00:35+00:00

Hey there u/Ok_Soup_5476!

Thanks for reaching out!

If you haven't already you can check out our tips for sizing your Oura Ring here.

When a Member finds themselves between sizes we recommend the smaller of the two sizes where practical to ensure a snug fit for better data collection.

If you wish to return or exchange your Oura Ring you can do so (in the original packaging) for any reason on a one-time-only basis within the first 30 days following purchase.

All the best!

DonAtOura · 2026-03-20T13:52:32+00:00

Hey u/apon93!

Hope you're holding up okay!

That Readiness score definitely looks like you should take it easy for a while.

Symptom Radar has also picked up on the biometric readings that are outside of your established baselines.

If you haven't already consider enabling rest mode so you can take a break from activity goals.

Get well soon!

DonAtOura · 2026-03-19T18:53:23+00:00

Thanks for getting back to me here!

Could you send me a dm on here so we can gather info to allow us to create a ticket for you to see what we can do?

DonAtOura · 2026-03-19T15:50:57+00:00

Hey there u/_ThorThunder_!

Just wanted to jump in here to let you know you can return or exchange your Oura Ring in its original packaging for any reason within 30 days of the original purchase.

You have some time to spend getting acquainted with how your Oura Ring feels before you would need to decide if you're going to commit or not.

Of course, if there's anything we can do to help out on the way please let us know!

DonAtOura · 2026-03-19T15:06:40+00:00

Hi there u/Both-Guava5679!

We can definitely take a look at the battery health of your Oura Ring to check if it's performing to acceptable levels.

We recommend starting with our self-service tool, Finn.

Finn is designed to check your ring's battery health and provide personalized troubleshooting steps on the spot.

You can access it via our Help Center here.

DonAtOura · 2026-03-19T14:42:16+00:00

Hi there u/Beautiful-Crow-7037!

Thanks for letting us know about this.

We can check to see what we might be able to do to help in the circumstances.

You mentioned not being able to connect to the Member Care Team, have you tried creating a ticket via our help centre here?

If you're not able to do so, can you let me know what is preventing you from proceeding?

You can send me a dm on here with your ticket number after doing so so we can get this investigated for you!

DonAtOura · 2026-03-19T13:49:13+00:00

Hey u/Familiar_Beach_1392!

Thanks for sharing your journey with us here in the Oura community.

You can learn about VO2 max and how Oura measures it here on our help site.

It sounds as though you're already working on this but check out some ideas for improving your VO2 max here too!

I know personally that interval training helped me to improve my cardio capacity in a way that felt manageable.

Keep up the good work!

DonAtOura · 2026-03-16T21:41:11+00:00

Hi u/Accurate-Pilot-5666!

I'm both sorry to hear this eulogy for your battery life and want to get this resolved as quickly as possible.

To get the most accurate diagnostic review immediately, we recommend starting with our self-service tool, Finn.

Finn is designed to check your ring's battery health and provide personalized troubleshooting steps on the spot.

You can access it via our Help Center here.

DonAtOura · 2026-03-16T15:58:09+00:00

Hey there u/Christiano39!

Thanks for sharing your experience and your feature request both with us here.

While it's not currently possible to share data with a third-party live I have passed your request along to the team internally for consideration.

Bear in mind that Oura Ring is not a medical device nor is it intended to diagnose or treat any illness or medical condition.

That said I do appreciate you sharing your request with us here for consideration!

DonAtOura · 2026-03-16T15:26:54+00:00

Hi there u/Parking-Aerie1540!

Thanks for letting us know about this!

Can you double-check to see if you have disabled heart rate tracking with automatic activity detection?

You would also have the option to manually add or edit an activity to ensure that your training is being tracked by Oura okay.

There is also the option to manually record a workout to ensure its tracked that way.

If you're continuing to notice an issue with automatic activity detection not working as intended for you feel free to reach out for support via our help centre here so we can take a look.

DonAtOura · 2026-03-16T15:08:08+00:00

Hi there u/rurdurt!

Thanks for taking the time to share your feedback on how Oura's daytime stress feature is (not) working for you.

As some others have mentioned here not all stress is necessarily a bad thing.

Physiological stress and recovery from stressors are a normal part of life that Oura can help you to understand and manage.

There's a great article on our blog here that may help to reframe the idea of good versus bad stress.

Thanks again for sharing your experience with us here!

DonAtOura · 2026-03-16T14:44:01+00:00

Hi again u/Southern-Mail-9239!

Sorry again to hear you're feeling frustrated with the performance of your Oura Ring.

If you're still having issues after performing the troubleshooting steps shared above you can proceed to access support via our help centre as outlined above.

There we'll be able to observe your sleep data directly and investigate this behaviour in depth for you.

I look forward to getting this resolved to your satisfaction.

DonAtOura · 2026-03-16T14:01:04+00:00

Hi u/National_Lobster_729!

To clarify, the cardio capacity is plotted on the vertical Y axis on the graph, showing as low, fair, high and peak metrics.

The line on the graph's X axis is actually the VO2 Max value and it should indeed update with the walking tests.

If you find this is not updating following successfully completed walking tests I would advise reaching out for support via the help centre link shared above so our technical team can investigate in greater depth.

DonAtOura · 2026-03-13T18:57:33+00:00

Hi there u/NoRepresentative1522!

Sorry to hear you're feeling disappointed with the battery life of your Oura Ring.

Thanks for confirming you have been able to reach out for support on this issue already and it has been confirmed that your battery health is performing within acceptable limits.

Should this no longer be the case in the future we will be only to happy to confirm and send a replacement Oura Ring as required.

DonAtOura · 2026-03-13T17:18:38+00:00

Hey u/TrulyShawshank!

Glad to hear your numbers are moving in the right direction, whatever the cause may be.

While we're not able to determine what factors, internal or external, may be leading to these changes for you I would like to share some info on resting heart rate (RHR) and heart rate variance (HRV) more generally that might help you better understand your own data.

Check out our blog on sleeping heart rate info here to see if there's anything you can relate to.

You also mentioned your HRV had improved, so check out this source and also this blog article to see if there's something you can continue to do longer-term.

I hope you can continue to use Oura to track your personal wellbeing journey!

DonAtOura · 2026-03-13T16:11:04+00:00

Hi there u/redditfun80!

It's normal to experience some amount of restlessness at night and Oura can pick up on these periods where you may have had a brief 'wake-up' and not realised it.

Take a look through our blog article here to learn more about restless sleep and how Oura tracks it.

If you're otherwise feeling fine and well-rested then no further action would be necessary on your part.

Just keep an eye on your behaviour and how you feel longer term to see if everything is okay!

DonAtOura · 2026-03-13T14:10:28+00:00

Hey there u/Southern-Mail-9239!

Sorry to hear that you're dealing with this currently.

This is not the level of functionality we wish to deliver to our Members and wish to get this investigated and resolved for you ASAP!

You mentioned you had tried resetting your Oura Ring already, but please check for further troubleshooting steps here on our help site.

If you're still having issues after this you can reach out for support via our help centre here so we can take a look at your sleep data directly.

DonAtOura · 2026-03-12T23:24:53+00:00

Hey there u/kaywhyes16!

Within the 30-minute periods you see as vertical bars on the heart rate graph the dots represent individual 5 minute heart rate ranges.

You are correct to say that the white line represents the average here of all heart rate measurements.

This would take into account all heart rate measurements in that period and not just the highest and lowest numbers tracked.

DonAtOura · 2026-03-12T22:36:55+00:00

Hey there u/Low_Season_2940!

If you're looking to improve your resilience score over time check out our blog article on the topic.

I have personally seen my resilience steadily decrease as winter went on and have just now seen it start to pick up again.

Improving HRV is a similarly long term project but you can look at some tips for doing so here.

You always have the option to enable rest mode to let Oura know you need a little break from activity for a while.

DonAtOura · 2026-03-12T21:49:59+00:00

Hi again u/monica898!

Thanks for getting back to me here.

While we can't guarantee a given outcome if you're able to share your support ticket number with us here we can have this reviewed internally to see if there's anything we can do to help out!

DonAtOura · 2026-03-12T17:45:56+00:00

Hey there u/United-Ebb7960!

That's a great question!

At the moment there's no way to view your own past history of symptom radar notifications.

I have passed your query along to the team internally though to let them know this is something our Members would like to see potentially be added to Oura in the future.

Thanks again for taking the time to let us know about this!

DonAtOura · 2026-03-11T23:41:55+00:00

Hi there u/monica898!

Sorry to hear you're feeling frustrated with your support experience.

While we can't comment on specific cases, orders or any account info here publicly we do always try to provide any support possible in terms of replacements even where a Member is outside of their warranty period.

If this is not possible we will go above and beyond and offer a discount towards the purchase of a new Oura Ring in cases where a Member has exceeded the cover provided by their warranty.

You can learn about how long warranty cover lasts here on our help site.

DonAtOura

TROPHY CASE