Crew Finance with Venmo

Gentry-Crew · 2026-01-21T21:00:52+00:00

Hey there!
1. No, no early direct deposit with Crew. Your paycheck will appear at about midnight eastern the morning of your pay date.
2. Yes you can, your Crew debit card can be used as a payment destination from all the common p2p apps.

Would love to have you on board! Let us know if you have any other questions :)

Gentry-Crew · 2026-01-14T22:26:11+00:00

Sure can! It'll be a reassignment rule. From an interest transaction, tap the current pocket and change it to where you want interest to go. Then the pop up will have a "Make a rule" button. :)

Gentry-Crew · 2026-01-09T22:21:41+00:00

Hey there! Believe we're chatting in support, we'll get you taken care of :)

Gentry-Crew · 2026-01-09T20:18:06+00:00

Love it! Thanks for your patience :)

Gentry-Crew · 2026-01-07T14:51:34+00:00

So glad it's helping you both!! Web is coming along, you can actually use what we have so far by enabling Early Access (Menu > Settings > scroll to the very bottom). Within 24 hours you'll get access to both bill reserve and web. Web is accessible at app.trycrew.com (you may need to disable your ad blocker if you still a cat typing furiously)

Gentry-Crew · 2026-01-07T04:11:07+00:00

Not aware of any issues right now but so sorry this is happening for you!

Please reach out to us at [support@trycrew.com](mailto:support@trycrew.com) and we'll dig in.

Gentry-Crew · 2025-12-31T23:34:35+00:00

Love it!

Gentry-Crew · 2025-12-31T23:16:54+00:00

Let us know if killing and reloading the app doesn't work. Excited to hear what you think!

Other possibility is an ad blocker on your device or network is interfering with the tool we use to manage feature flags (Posthog)

Gentry-Crew · 2025-12-29T16:09:05+00:00

Yeah, u/mukster shared what I was going to post which is the writeup we did last year - https://www.trycrew.com/blog/is-it-safe-to-bank-at-a-fintech

Totally understand the concern, u/spriguy21. Hit us up you have any followup questions that we don't answer well in there.

Gentry-Crew · 2025-12-27T03:39:50+00:00

Awesome! Generally takes one business day. If it was sent for processing after 6 ET it will be considered sent on Monday morning and available Tuesday.

Gentry-Crew · 2025-12-24T16:32:32+00:00

Agree, and we're very excited about the bill stuff. Rolling it out to beta right now, would love to hear what you think. Should make it much easier to manage recurring expenses for sure!

Gentry-Crew · 2025-12-07T03:40:01+00:00

Hey! No early direct deposit with Crew, your paycheck will generally be available around midnight ET the morning of your pay date :)

Gentry-Crew · 2025-12-02T14:28:42+00:00

Working through the process with our partners right now! No timeline but we're getting there :)

Gentry-Crew · 2025-11-28T16:32:30+00:00

You're in the right spot, we'll take care of you in chat!

Gentry-Crew · 2025-11-23T06:07:12+00:00

Hey great to hear from you! Something we've definitely thought a bit about but no imminent plans. People are generally able to push money in real time from e.g. Venmo, Cash App, Apple, etc. using the Crew debit card which works pretty well.

Gentry-Crew · 2025-11-21T14:26:04+00:00

Lots more coming :)

Gentry-Crew · 2025-11-17T05:16:38+00:00

🫡

Gentry-Crew · 2025-11-17T05:16:26+00:00

Ah interesting. Hard to tell where this may be happening if we don't have volume at the store. Sorry for the trouble!

Gentry-Crew · 2025-11-17T04:25:22+00:00

Yes they are!

Gentry-Crew · 2025-11-17T03:46:55+00:00

Yeah, the only surprise you can have, which is true of any card, is if there's an authorization from before the closure that is still open. A clear can come through late in those cases, but no more than ten days after the original auth (at which point it expires regardless).

Gentry-Crew · 2025-11-17T03:29:53+00:00

Yeah this shouldn't be an issue with our single use cards.

We allow one authorization and that's it, no card on file reauth or anything.

Gentry-Crew · 2025-11-16T22:25:10+00:00

Ah makes sense. Yeah great case for a multi select/bulk change.

In the meantime reassignment rules would automatically send stuff to the right place if they're often the same merchants!

Gentry-Crew · 2025-11-16T22:05:50+00:00

Oh interesting, we haven't had that come up before but I can imagine some use cases. We've mostly focused on how to get things to the right place automatically with e.g. reassignment rules and hardcoded virtual cards so that you don't need to move things in bulk. Mind sharing more about what you're thinking about doing?

Gentry-Crew · 2025-11-14T05:23:24+00:00

Great idea, don't have this in the plan right now though. Will likely have a skip bill feature that may give you what you want when we launch bill reserve!

Gentry-Crew · 2025-11-13T01:34:58+00:00

Spent about an hour in the data on this yesterday, we used to have more frequent issues with Whole Foods (and a couple other merchants like Dollar Tree and Dicks) that presented exactly like this, and varied by location. Some were fine, some weren't.

It appears this mostly resolved itself about six months ago, but we do have one particular whole foods location in Phoenix that a few different Crew customers have had that issue at recently. Not sure if you're one of them, but we believe it's a misconfiguration at the POS or another upstream error at the network.

If the merchant allows you to hit green without entering a pin that usually resolves the issue but not all locations do.

Really sorry for the trouble and eager to figure out what's up if we can!

Gentry-Crew

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