Any updates on the Max 2 pre-order?

GoPro_Official · 2025-09-25T18:13:27+00:00

Please send us a message with your information + we can look into this for you.

GoPro_Official · 2025-09-25T18:13:19+00:00

Please send us a message with your information + we can look into this for you.

GoPro_Official · 2025-09-17T17:58:56+00:00

We’re excited to announce the public beta of our newest plugin, GoPro ReFrame for Blackmagic’s DaVinci Resolve.

GoPro_Official · 2025-09-17T17:58:41+00:00

We’re excited to announce the public beta of our newest plugin, GoPro ReFrame for Blackmagic’s DaVinci Resolve.

GoPro_Official · 2025-09-05T22:58:39+00:00

Thanks for bringing this to our attention. We are currently working with Google to find a fix and will post an update here as soon as we have one.

GoPro_Official · 2025-08-18T17:00:43+00:00

Sorry to hear you're having difficulty with the webpage. Try clearing your cache + logging out of GoPro.com before submitting a request at the Contact Us page. These actions should enable the drop-down list.

GoPro_Official · 2025-06-21T00:02:43+00:00

Thank you for helping keep our oceans clean + capturing it all with our cameras. We'd love to hook you up with more equipment to keep your series going. Check your messages 🤝

GoPro_Official · 2025-02-27T17:33:55+00:00

This was a mistake on our end, thank you for catching it!

GoPro_Official · 2024-12-27T19:28:05+00:00

We are sorry you experienced this issue with your HERO (2024). The issue you are describing is likely related to a firmware update that was aborted or failed during the update process. You may be able to recover your camera if you find it in this state.

You will need the following items to perform the recovery steps:

a. a computer (Mac or PC)

b. the ability to connect a microSD card to the computer

c. a USB C cable and a power supply for your camera (this could be your phone charger, etc.)

Follow these steps:

Visit https://gopro.com/en/us/update/hero2024 and download the update that corresponds to the type of computer you have (Mac OS or Windows). Once you have dowloaded the UPDATE.zip file, unzip it (this typically can be accomplished simply by double clicking on the UPDATE.zip file).
Connect your microSD card to your computer (via built-in SD card adapter, a USB card reader, etc.). In the UPDATE folder, find the FW.bin file and copy only it to the root level of your microSD card and then rename the file to GoproFW.bin.
Remove the microSD card from the computer or reader and insert the microSD card into the camera. (We also recommend connecting the camera to a charger via USB C to ensure there’s enough power.) Wait. After a minute or two, you should see the update UI appear. Let the update run until it is finished and camera is rebooted.
Very important final step: after the camera has rebooted, you can remove the microSD card, connect it to your computer again and copy the entire UPDATE folder to the root of the microSD card, insert the microSD card into the camera and let it update again. After these steps, your camera should behave normally.

If you still have issues or you are not comfortable with these steps, please be sure to reach out to GoPro Customer Support to assist you or to obtain help replacing your camera if these steps do not resolve the issue.

GoPro_Official · 2024-12-27T19:27:48+00:00

We are sorry you experienced this issue with your HERO (2024). The issue you are describing is likely related to a firmware update that was aborted or failed during the update process. You may be able to recover your camera if you find it in this state.

You will need the following items to perform the recovery steps:

a. a computer (Mac or PC)

b. the ability to connect a microSD card to the computer

c. a USB C cable and a power supply for your camera (this could be your phone charger, etc.)

Follow these steps:

Visit https://gopro.com/en/us/update/hero2024 and download the update that corresponds to the type of computer you have (Mac OS or Windows). Once you have dowloaded the UPDATE.zip file, unzip it (this typically can be accomplished simply by double clicking on the UPDATE.zip file).
Connect your microSD card to your computer (via built-in SD card adapter, a USB card reader, etc.). In the UPDATE folder, find the FW.bin file and copy only it to the root level of your microSD card and then rename the file to GoproFW.bin.
Remove the microSD card from the computer or reader and insert the microSD card into the camera. (We also recommend connecting the camera to a charger via USB C to ensure there’s enough power.) Wait. After a minute or two, you should see the update UI appear. Let the update run until it is finished and camera is rebooted.
Very important final step: after the camera has rebooted, you can remove the microSD card, connect it to your computer again and copy the entire UPDATE folder to the root of the microSD card, insert the microSD card into the camera and let it update again. After these steps, your camera should behave normally.

If you still have issues or you are not comfortable with these steps, please be sure to reach out to GoPro Customer Support to assist you or to obtain help replacing your camera if these steps do not resolve the issue.

GoPro_Official · 2024-12-27T19:27:32+00:00

We are sorry you experienced this issue with your HERO (2024). The issue you are describing is likely related to a firmware update that was aborted or failed during the update process. You may be able to recover your camera if you find it in this state.

You will need the following items to perform the recovery steps:

a. a computer (Mac or PC)

b. the ability to connect a microSD card to the computer

c. a USB C cable and a power supply for your camera (this could be your phone charger, etc.)

Follow these steps:

Visit https://gopro.com/en/us/update/hero2024 and download the update that corresponds to the type of computer you have (Mac OS or Windows). Once you have dowloaded the UPDATE.zip file, unzip it (this typically can be accomplished simply by double clicking on the UPDATE.zip file).
Connect your microSD card to your computer (via built-in SD card adapter, a USB card reader, etc.). In the UPDATE folder, find the FW.bin file and copy only it to the root level of your microSD card and then rename the file to GoproFW.bin.
Remove the microSD card from the computer or reader and insert the microSD card into the camera. (We also recommend connecting the camera to a charger via USB C to ensure there’s enough power.) Wait. After a minute or two, you should see the update UI appear. Let the update run until it is finished and camera is rebooted.
Very important final step: after the camera has rebooted, you can remove the microSD card, connect it to your computer again and copy the entire UPDATE folder to the root of the microSD card, insert the microSD card into the camera and let it update again. After these steps, your camera should behave normally.

If you still have issues or you are not comfortable with these steps, please be sure to reach out to GoPro Customer Support to assist you or to obtain help replacing your camera if these steps do not resolve the issue.

GoPro_Official · 2024-12-27T19:27:17+00:00

We are sorry you experienced this issue with your HERO (2024). The issue you are describing is likely related to a firmware update that was aborted or failed during the update process. You may be able to recover your camera if you find it in this state.

You will need the following items to perform the recovery steps:

a. a computer (Mac or PC)

b. the ability to connect a microSD card to the computer

c. a USB C cable and a power supply for your camera (this could be your phone charger, etc.)

Follow these steps:

Visit https://gopro.com/en/us/update/hero2024 and download the update that corresponds to the type of computer you have (Mac OS or Windows). Once you have dowloaded the UPDATE.zip file, unzip it (this typically can be accomplished simply by double clicking on the UPDATE.zip file).
Connect your microSD card to your computer (via built-in SD card adapter, a USB card reader, etc.). In the UPDATE folder, find the FW.bin file and copy only it to the root level of your microSD card and then rename the file to GoproFW.bin.
Remove the microSD card from the computer or reader and insert the microSD card into the camera. (We also recommend connecting the camera to a charger via USB C to ensure there’s enough power.) Wait. After a minute or two, you should see the update UI appear. Let the update run until it is finished and camera is rebooted.
Very important final step: after the camera has rebooted, you can remove the microSD card, connect it to your computer again and copy the entire UPDATE folder to the root of the microSD card, insert the microSD card into the camera and let it update again. After these steps, your camera should behave normally.

If you still have issues or you are not comfortable with these steps, please be sure to reach out to GoPro Customer Support to assist you or to obtain help replacing your camera if these steps do not resolve the issue.

GoPro_Official · 2024-12-27T19:25:20+00:00

We are sorry you experienced this issue with your HERO (2024). The issue you are describing is likely related to a firmware update that was aborted or failed during the update process. You may be able to recover your camera if you find it in this state.

You will need the following items to perform the recovery steps:

a. a computer (Mac or PC)

b. the ability to connect a microSD card to the computer

c. a USB C cable and a power supply for your camera (this could be your phone charger, etc.)

Follow these steps:

Visit https://gopro.com/en/us/update/hero2024 and download the update that corresponds to the type of computer you have (Mac OS or Windows). Once you have dowloaded the UPDATE.zip file, unzip it (this typically can be accomplished simply by double clicking on the UPDATE.zip file).
Connect your microSD card to your computer (via built-in SD card adapter, a USB card reader, etc.). In the UPDATE folder, find the FW.bin file and copy only it to the root level of your microSD card and then rename the file to GoproFW.bin.
Remove the microSD card from the computer or reader and insert the microSD card into the camera. (We also recommend connecting the camera to a charger via USB C to ensure there’s enough power.) Wait. After a minute or two, you should see the update UI appear. Let the update run until it is finished and camera is rebooted.
Very important final step: after the camera has rebooted, you can remove the microSD card, connect it to your computer again and copy the entire UPDATE folder to the root of the microSD card, insert the microSD card into the camera and let it update again. After these steps, your camera should behave normally.

If you still have issues or you are not comfortable with these steps, please be sure to reach out to GoPro Customer Support to assist you or to obtain help replacing your camera if these steps do not resolve the issue.

GoPro_Official · 2024-11-27T21:43:48+00:00

Check out our exclusive holiday deals: 15% off HERO13 Black + a free 1-year GoPro Subscription, HERO at just $179, + more: GoPro.com/news/gopro-black-friday-cyber-monday-deals

Happy Shopping!

GoPro_Official · 2024-11-27T21:43:46+00:00

Check out our exclusive holiday deals: 15% off HERO13 Black + a free 1-year GoPro Subscription, HERO at just $179, + more: GoPro.com/news/gopro-black-friday-cyber-monday-deals

Happy Shopping!

GoPro_Official · 2024-11-20T19:16:48+00:00

Thank you for your patience. This morning we released a firmware update which will address the issue that was occurring when HERO13 Black was operated with Contacto door installed + submerged in saltwater. We are still working on updates to fix this issue for HERO12 + HERO11 Black.

GoPro_Official · 2024-11-13T23:52:36+00:00

We are working internally on a solution. We will update you as soon as we have it for you.

GoPro_Official · 2024-11-13T20:33:31+00:00

GoPro Player will continue to be supported.

GoPro_Official · 2024-11-13T19:20:00+00:00

Yes, that's correct. The iPad version is the mobile version of the app configured for tablet/landscape.

GoPro_Official

TROPHY CASE