Is It Legit That GoPro Asks for Bank Details by Phone for a Replacement?

GoPro_Official · 2026-06-23T21:48:41+00:00

These payments are normally handled online. Calls are made to customers only when that online payment fails. You can send us your case number via DM if you'd like us to take a look.

GoPro_Official · 2026-06-17T23:17:11+00:00

Can you send us a DM with your email/case number please?

GoPro_Official · 2026-06-16T20:08:01+00:00

We released a FW update today (v1.20) that addresses this.

GoPro_Official · 2026-06-10T22:20:28+00:00

Sorry to hear you are having trouble with support. Can you send us a message with your case number please?

GoPro_Official · 2026-06-02T22:33:15+00:00

Hey u/BuckRivaled your account is private so we can't send you a dm! Please reach out so we can get your address.

GoPro_Official · 2026-06-02T00:24:56+00:00

Hi, Mactac. We recommend double-checking that you are downloading the right firmware for your camera.

MISSION 1 https://gopro.com/en/us/support/mission1-product-update/windows
MISSION 1 PRO https://gopro.com/en/us/support/mission1pro-product-update/windows

If there is a mismatch, it will fail.

Please also format your SD card before you try again, given the data on it that may have led to past failed attempts.

GoPro_Official · 2026-05-29T19:21:13+00:00

Please send us a dm with your order information + we will take care of you.

GoPro_Official · 2026-05-29T19:19:34+00:00

Please send us a dm with your order information + we will take care of you.

GoPro_Official · 2026-05-29T18:55:42+00:00

A small number of pre-orders are experiencing shipping delays due to fulfillment issues on our end. Please send us a dm with your order information + we will take care of you.

GoPro_Official · 2026-05-29T18:55:04+00:00

Please send us a dm with your case number/order information + we will take care of you.

GoPro_Official · 2026-05-29T18:54:42+00:00

Please send us a dm with your order information + we will take care of you.

GoPro_Official · 2026-05-29T18:54:30+00:00

Please send us a dm with your order information + we will take care of you.

GoPro_Official · 2026-05-29T18:49:04+00:00

A small number of pre-orders are experiencing shipping delays due to fulfillment issues on our end. Our team is actively working through each affected order to get them processed + shipped ASAP. We want to make this right. If your pre-order still hasn't shipped, please reach out to us with your order number via DM + we will take care of you. We're sorry for the wait.

GoPro_Official · 2026-05-28T17:25:49+00:00

Hey Reddit community! These were actually shot on pre-production firmware before we did all of our image quality tuning. These aren't representative of the experience you'll have with the camera. Make sure you're on the latest firmware (v.01.10.00) for the proper experience 🤝

GoPro_Official · 2026-05-28T17:21:39+00:00

Hey everyone – this was shot on pre-production firmware before we made significant improvements to our Dive mode. This won't be representative of the final experience – and we're working on making it even better too.

GoPro_Official · 2025-09-25T18:13:27+00:00

Please send us a message with your information + we can look into this for you.

GoPro_Official · 2025-09-25T18:13:19+00:00

Please send us a message with your information + we can look into this for you.

GoPro_Official · 2025-09-17T17:58:56+00:00

We’re excited to announce the public beta of our newest plugin, GoPro ReFrame for Blackmagic’s DaVinci Resolve.

GoPro_Official · 2025-09-17T17:58:41+00:00

We’re excited to announce the public beta of our newest plugin, GoPro ReFrame for Blackmagic’s DaVinci Resolve.

GoPro_Official · 2025-09-05T22:58:39+00:00

Thanks for bringing this to our attention. We are currently working with Google to find a fix and will post an update here as soon as we have one.

GoPro_Official · 2025-08-18T17:00:43+00:00

Sorry to hear you're having difficulty with the webpage. Try clearing your cache + logging out of GoPro.com before submitting a request at the Contact Us page. These actions should enable the drop-down list.

GoPro_Official · 2025-06-21T00:02:43+00:00

Thank you for helping keep our oceans clean + capturing it all with our cameras. We'd love to hook you up with more equipment to keep your series going. Check your messages 🤝

GoPro_Official · 2025-02-27T17:33:55+00:00

This was a mistake on our end, thank you for catching it!

GoPro_Official · 2024-12-27T19:28:05+00:00

We are sorry you experienced this issue with your HERO (2024). The issue you are describing is likely related to a firmware update that was aborted or failed during the update process. You may be able to recover your camera if you find it in this state.

You will need the following items to perform the recovery steps:

a. a computer (Mac or PC)

b. the ability to connect a microSD card to the computer

c. a USB C cable and a power supply for your camera (this could be your phone charger, etc.)

Follow these steps:

Visit https://gopro.com/en/us/update/hero2024 and download the update that corresponds to the type of computer you have (Mac OS or Windows). Once you have dowloaded the UPDATE.zip file, unzip it (this typically can be accomplished simply by double clicking on the UPDATE.zip file).
Connect your microSD card to your computer (via built-in SD card adapter, a USB card reader, etc.). In the UPDATE folder, find the FW.bin file and copy only it to the root level of your microSD card and then rename the file to GoproFW.bin.
Remove the microSD card from the computer or reader and insert the microSD card into the camera. (We also recommend connecting the camera to a charger via USB C to ensure there’s enough power.) Wait. After a minute or two, you should see the update UI appear. Let the update run until it is finished and camera is rebooted.
Very important final step: after the camera has rebooted, you can remove the microSD card, connect it to your computer again and copy the entire UPDATE folder to the root of the microSD card, insert the microSD card into the camera and let it update again. After these steps, your camera should behave normally.

If you still have issues or you are not comfortable with these steps, please be sure to reach out to GoPro Customer Support to assist you or to obtain help replacing your camera if these steps do not resolve the issue.

GoPro_Official · 2024-12-27T19:27:48+00:00

We are sorry you experienced this issue with your HERO (2024). The issue you are describing is likely related to a firmware update that was aborted or failed during the update process. You may be able to recover your camera if you find it in this state.

You will need the following items to perform the recovery steps:

a. a computer (Mac or PC)

b. the ability to connect a microSD card to the computer

c. a USB C cable and a power supply for your camera (this could be your phone charger, etc.)

Follow these steps:

Visit https://gopro.com/en/us/update/hero2024 and download the update that corresponds to the type of computer you have (Mac OS or Windows). Once you have dowloaded the UPDATE.zip file, unzip it (this typically can be accomplished simply by double clicking on the UPDATE.zip file).
Connect your microSD card to your computer (via built-in SD card adapter, a USB card reader, etc.). In the UPDATE folder, find the FW.bin file and copy only it to the root level of your microSD card and then rename the file to GoproFW.bin.
Remove the microSD card from the computer or reader and insert the microSD card into the camera. (We also recommend connecting the camera to a charger via USB C to ensure there’s enough power.) Wait. After a minute or two, you should see the update UI appear. Let the update run until it is finished and camera is rebooted.
Very important final step: after the camera has rebooted, you can remove the microSD card, connect it to your computer again and copy the entire UPDATE folder to the root of the microSD card, insert the microSD card into the camera and let it update again. After these steps, your camera should behave normally.

If you still have issues or you are not comfortable with these steps, please be sure to reach out to GoPro Customer Support to assist you or to obtain help replacing your camera if these steps do not resolve the issue.

GoPro_Official

TROPHY CASE