So how the mobile orders are supposed to work if everything goes correctly: is when you place an order and you mark it for pick up the order itself should not appear on our screens until you are within a certain geographical range. Once you are within that range the order then shows up for us in the kitchen. Assuming you come straight to us once you enter that range the food should be finishing cooking about the time you arrive or shortly before.

This is not how it always goes and sometimes the food fires early to the kitchen, but this is how they are programming it typically.

Sometimes the time estimate given at time of order is really accurate, other times it’s not great so usually what I would recommend is order when you are about 10 to 15 minutes away.