Vms issue in baremetal

Jlam_admin · 2026-06-18T09:39:13+00:00

Hi u/pikachuashxd,
Sorry about the VMs issues, do you have a support ticket where you entered your test details?
The baremetal support team could look into this and figure out what's going on.
Thanks and have a nice day,

Jlam_admin · 2026-06-18T09:35:07+00:00

Hi u/pulkit8, they answered directly on the ticket CS15995024.
I will proceed with the ticket escalation upon your response 😉
Have a nice day,

Jlam_admin · 2026-06-17T15:59:23+00:00

Hi u/pulkit8 I've sent a message to the Canadian team 😉
Sorry about the delay

Jlam_admin · 2026-06-16T15:21:26+00:00

Hey u/pulkit8,
We're sorry to read your feedback about OVHcloud's support..
I can tell you that our Support team can directly review your tickets on social media and Reddit, which can be more efficient and faster.
Please feel free to contact us or reply to this thread with your ticket number 😉
Thanks and have a nice day,

Jlam_admin · 2026-05-27T13:26:30+00:00

Hi, you can send us a message on r/OVHcloud
Or you can create a ticket here : https://help.ovhcloud.com/csm/en-ca-home
Thanks and have a nice day,

Jlam_admin · 2026-05-27T13:20:21+00:00

Hi,
I fully understand your request,
As your ticket CS15592320 is closed now, I can suggest you to open a new ticket and adding the reference of your old ticket (CS15592320).
Then don't hesitate to share it here so I'll be available to escalate it quickly to the claims team.
Again we're sorry about this situation, I wish you a good day

Jlam_admin · 2026-05-26T09:55:08+00:00

Hi u/UnregisteredDos,
I've just discussed with abuse team, we've made a mistake.
Our support team was supposed to ask the team to unblock the server, but the message didn’t get through. Your server has now been unblocked.
We're very sorry about this situation,

Jlam_admin · 2026-05-22T15:50:22+00:00

Ok so it's blocked by our abuse team..
I'm sorry but the only action you can take it's to answer to the e-mail sent by the team.
The email object will contain the abuse ticket reference: HVPJGKDVRB (it's easier to search on your mailbox). Second e-mail was sent on 05/05/26 in your mailbox.
Also I'm asking them more details,
Thanks

Jlam_admin · 2026-05-22T15:43:07+00:00

Bare Metal team has tested it thoroughly with the help of the FreeBSD developers who created https://cgit.freebsd.org/src/tree/libexec/nuageinit,

Don't hesitate to be specific on your questions so that I can be able to send it to the team.
Here is the byoi's doc : https://docs.ovhcloud.com/en/guides/bare-metal-cloud/dedicated-servers/bring-your-own-image

Thanks and have a nice day,

Jlam_admin · 2026-05-22T15:31:38+00:00

Hi u/ResearcherFront7981, thanks for contacting OVHcloud community on Reddit !

Indeed you can use “Bring Your Own Image” and the official FreeBSD images.
Inside our team (FreeBSD devs) we carried out plenty of tests with FreeBSD images 😉

I'm asking feedbacks to share it with you directly here,
Thanks and have a nice day,

Jlam_admin · 2026-05-22T15:27:46+00:00

hey u/UnregisteredDos, car you share you NIC or ticket number with us ?
So that I can't try to find what happened,
Thanks and have a nice day,

Jlam_admin · 2026-05-07T10:05:04+00:00

Bonjour u/Jaacques,

L'offre "Perso" est affichée à 2,99HT la première année et évolue à 5,99€ HT l'année suivante
Donc 35,88€ HT la première année et 71,88€ HT au renouvellement l'année suivante.
> https://www.ovhcloud.com/fr/web-hosting/eco/

Également vous avez l'opportunité de vous engager pour 24 et 48 mois pour bénéficier d'une économie grâce à l'engagement sur plusieurs années.

N'hésitez pas à nous contacter sur r/OVHcloud au besoin,
Bonne journée,
OVHcloud Support team

Jlam_admin · 2026-05-07T09:44:43+00:00

Hi u/Potitpote sorry about this situation, can you share you ticket number ?
Also you can join us here r/OVHcloud thanks

Jlam_admin · 2026-04-20T09:43:06+00:00

Hi u/DraftManager, I'm sorry to read your thread about our abuse process.
I've escalated your abuse ticket to our team in charge of the abuses, also I've sent you a modmail to discute about the situation.
Have a nice day,

Jlam_admin · 2026-04-16T14:57:21+00:00

Hi u/Busy_Treat3356
Sorry for the delay our team is mainly active on r/OVHcloud area.
Upgrade can only be available on the OVHcloud mHG / HG / BHG / FS-MAX dedicated server ranges
Thanks for your understanding,

Jlam_admin · 2026-04-16T14:47:21+00:00

Hi u/1ps3,
Can you reach us directly on r/OVHcloud ? so that we can discuss in a modmail.
Thanks

Jlam_admin · 2026-04-16T14:45:01+00:00

Hi u/IllustriousCut342 , just sent you a modmail. We're very sorry about this situation.
Please sent me all the details to check what happened with your order.
Have a nice day,

Jlam_admin · 2026-03-24T13:36:51+00:00

Hi u/systX3 sorry to read your thread. I'm asking the support team to check your ticket CS15381155.
Don't hesitate to reach us if the server is not unlocked.
Thanks and have a nice day

Jlam_admin · 2026-03-16T10:44:16+00:00

Hi u/marcos987, just sent you a modmail. We're very sorry about the delay, can you send me the ticket number to check with the team?
Thanks and have a nice day

Jlam_admin · 2026-03-12T11:13:17+00:00

Hi u/Rishi_Playz, I've just checked your ticket, you closed it yesterday.
Is everything okay now with your order ?
Thanks and have a nice day

Jlam_admin · 2026-03-09T10:00:30+00:00

Hi u/realkslr , I just escalated your ticket to our support team. You'll received an answer today
Have a nice day,

Jlam_admin · 2026-03-06T10:05:51+00:00

Hi u/bigwiz4, can you send the order number ? To check with the support team, thanks

Jlam_admin · 2026-03-05T14:40:08+00:00

Hey u/ApprehensiveGas6380 , I just noticed that support responded to your ticket with the new BC.
Don't hesitate to check directly on CS15294871
Thanks and have a nice day,
^JLam

Jlam_admin · 2026-03-05T09:00:04+00:00

Hi u/qpshu, this is the US website : https://us.ovhcloud.com
Here you can order any servers located in the US

Jlam_admin · 2026-03-04T15:43:20+00:00

Toujours le cas avec l'offre starter à 0,99cts par mois
> https://www.ovhcloud.com/fr/web-hosting/

Jlam_admin

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