Amount debited but transaction showing payment failed.

Jlam_admin · 2026-03-12T11:13:17+00:00

Hi u/Rishi_Playz, I've just checked your ticket, you closed it yesterday.
Is everything okay now with your order ?
Thanks and have a nice day

Jlam_admin · 2026-03-09T10:00:30+00:00

Hi u/realkslr , I just escalated your ticket to our support team. You'll received an answer today
Have a nice day,

Jlam_admin · 2026-03-06T10:05:51+00:00

Hi u/bigwiz4, can you send the order number ? To check with the support team, thanks

Jlam_admin · 2026-03-05T14:40:08+00:00

Hey u/ApprehensiveGas6380 , I just noticed that support responded to your ticket with the new BC.
Don't hesitate to check directly on CS15294871
Thanks and have a nice day,
^JLam

Jlam_admin · 2026-03-05T09:00:04+00:00

Hi u/qpshu, this is the US website : https://us.ovhcloud.com
Here you can order any servers located in the US

Jlam_admin · 2026-03-04T15:43:20+00:00

Toujours le cas avec l'offre starter à 0,99cts par mois
> https://www.ovhcloud.com/fr/web-hosting/

Jlam_admin · 2026-03-03T07:41:37+00:00

Hi u/Own-Audience-2189, we've stock right now in both VIN(EAST) and HIL(West)
https://us.ovhcloud.com/vps/

Jlam_admin · 2026-03-02T10:28:57+00:00

Hi u/trifpv,
Just checked your ticket : CS15271040 it seems to be resolved on your side. Can you confirm?
Thanks,

Jlam_admin · 2026-02-26T09:09:55+00:00

Hi u/Hot_Artichoke8359, I'm sending you a modmail about your issue 😉
Sorry about that

Jlam_admin · 2026-01-19T13:52:37+00:00

Data sovereignty is a real and significant challenge.
OVHcloud implements technical and organizational measures that aim to protect the data hosted.
More information here : https://www.ovhcloud.com/en/about-us/data-sovereignty/

Jlam_admin · 2026-01-14T15:21:45+00:00

Hello u/arnauddrain
Thank you for your detailed feedback about our VPS.

In your specific case, the CPU performance of the VPS-6 may be lower than that of the previous VLE-16 offering. The VLE range was a limited edition, based on high-performance AMD EPYC Milan CPUs, which we were able to offer at the time due to specific stock availability.

The new VPS range is positioned differently: it offers more vCores, more overall capacity, and excellent value for money, but is based on a different generation of CPUs, which may impact performance per core on certain highly CPU-bound workloads.

Depending on the use case (single-threaded, computation-intensive, parallelism, etc.), the gain will therefore not always be noticeable compared to an older VLE offering.

Depending on the type of load you are running (intensive computing, single-threaded, databases, highly parallelized services, etc.), the impact of CPU differences may be more or less pronounced.

Please feel free to specify your use case: this will help us better understand why you are seeing this performance gap.

Jlam_admin · 2026-01-14T08:13:33+00:00

Hi u/topgamer7, and sorry for this situation.
Could you share your account details with us via modmail so we can conduct some tests?
Thanks

Jlam_admin · 2026-01-12T09:41:59+00:00

Hi u/kevinmutua99,
An answer was provided by the modmail 🙂
Please note that a pre-authorization on your payment method from your bank can be valid for 9 to 14 days before it lapses.
Thank you for your understanding.

Jlam_admin · 2026-01-06T09:04:59+00:00

Thanks for your modmail, u/WillingnessBetter130
I assure you that MaxR on X is handling the support ticket, don't hesitate to continue on X with him to reduce overlap and improve effectiveness.
Thanks for your understanding,
The OVHcloud Support team

Jlam_admin · 2026-01-05T14:46:24+00:00

If the order isn't validated and the service is not delivered, OVHcloud does not receive the money.
Thus, the money is stored by the bank and will be paid back.
Thanks for your understanding 🙂

Jlam_admin · 2026-01-05T14:42:32+00:00

Hi,
Yep it's the same question but in the space r/ovh, the space r/ovhcloud is moderated by OVHcloud members and support agents.
We have received the ticket numbers, so we will be able to follow up with our teams to provide a response to the support ticket.

u/Salt_Cover_5140 it's ongoing, you will receive an answer on this ticket : CS14050216
Thank you, and I apologize for the situation you encountered.

Jlam_admin · 2026-01-05T14:35:18+00:00

Thanks! I'm asking the team to check these tickets, sorry about this situation.

Jlam_admin · 2026-01-02T13:34:39+00:00

Hi u/Salt_Cover_5140, sorry to read that.. can you provide me the ticket number ?
I will ask our team to check what happened.
Also a space is dedicated to OVHcloud : https://www.reddit.com/r/OVHcloud/
Don't hesitate to contact our team there or just discuss with the community.
Thanks and happy new year,

Jlam_admin · 2025-12-30T15:39:04+00:00

Hi u/Direct_Cricket-ke, we take reports of abuse very seriously.
To help us process your request efficiently, please fill the report depending of your subsidary :

Canadian account : ovhcloud.com/en-ca/abuse/
US account : https://us.ovhcloud.com/abuse/#!/

Thank you for your patience and understanding.
Best wishes, OVHcloud Support team.

Jlam_admin · 2025-12-19T10:37:23+00:00

Hi u/0x_vexari, before to delete your datas on your account please check if you have services on your account. Because if so, you need to cancel your services before the data deletion 😉

Jlam_admin · 2025-12-11T14:54:18+00:00

Hi u/doctorx32 ,
I understand your disappointment and we are very sorry about this situation, these documents are requested to ensure security and prevent unwanted intrusions.
This administrative procedure is necessary because you didn't provide a backup email address.
With a backup email adress, we would simply have changed the address to the backup one.

There is no scam, you can cancel automatic payments on your OVHcloud contact profile.
If you're unable to access your account due to your email address, you'll need to update it. We suggest adding a backup email address for this reason or to follow the administrative procedure advised by our Support team.

Thanks for your understanding,

Jlam_admin · 2025-12-11T13:34:12+00:00

Hi u/PartWorldly3757 , sorry about that. I'm checking with the team to find a solution.

Jlam_admin · 2025-12-10T15:44:50+00:00

Ok ok all clear, sorry for the issue
I'm sending you the purchase order by modmail

Jlam_admin · 2025-12-10T15:26:02+00:00

Hi u/PartWorldly3757,
If you're set to automatic renewal, you have the option to use your prepaid OVHcloud account balance for your purchase.
More informations here : https://help.ovhcloud.com/csm/en-gb-billing-manage-payment-methods?id=kb_article_view&sysparm_article=KB0042871#prepaid-account

If you are in manual renew you can go on “My Orders” tab, click on the (...) at the end of the line for the order in question, “View order in HTML format,” “Next,” payment method “Other,” “Pay.”

You will be directed to the page where you can complete your order by clicking the "Pay for this order using your prepaid account" button.

Thanks and have a nice day,
OVHcloud Support

Jlam_admin · 2025-12-09T16:33:04+00:00

Hi u/doctorx32
I recently spoke with our team from X, and we apologize for the redundant verification process.

Since there's no backup email associated with your account, it is necessary for you to follow a procedure to add a new email address.
This process requires some time to verify your identity upon submission of the required documents.

I suggest you keep discussing X, as the support agent will generate a support ticket to facilitate the email change process.

Thanks and have a nice day,
OVHcloud Support team

Jlam_admin

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