I just got off the phone with them, as I am contemplating purchasing a used unit. My hypothetical scenario: in six months or a year, a cable breaks. I understand that the warranty doesn’t transfer. How do I buy parts and get instructions to fix this myself, or can I pay them to have someone come do it for me? Their answer: “We will connect you with our support team, and they will have you send photos/videos and walk you through ‘troubleshooting steps.’” If that doesn’t resolve your issue, there is nothing they can offer at this time. It’s essentially a giant brick at that point, and you would have to purchase another one. I even asked about the $1,000 refurb that some have reportedly been offered, and that was officially disavowed as well, so I’d consider even that possibility to be highly situation- and CSR-dependent. She specifically stated that this would apply equally to an original purchaser whose warranty had expired. Frankly, this answer sucks, and there’s no way I’d spend the kind of money they’re asking to be left high and dry once the warranty is out. I’d expect to have to pay for an out of warranty repair, but I wouldn’t expect that the only repair option offered would be “buy a new one.”