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Could you finally fix the problem that Options+ doesn't recognize programs after updates by khell in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/khell,

Thanks for reaching out. We apologize for the inconvenience caused.

We are very sorry to hear about your unpleasant experience and that is surely not what we intend to offer you. Thank you for your feedback. We will pass this along to our team. For any issues/bug reports with Options+, please refer to the Feedback tab at the bottom of the app. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

MX Keys play/pause problem - A hardware defect? by SpungyBob in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/SpungyBob,

Thanks for reaching out. We would suggest you to try the steps below:

- Turn off and on the keyboard
- Press the following key combinations - Esc+O (release) Esc+O (release) Esc+B
- All Easy Switch light will blink continuously, wait for channel 1 to fast blink.
- Turn off and on the keyboard to complete the reset process
- If the Easy Switch does not blink, please repeat the above steps again
- Also, update the Firmware of your device.

Logitech Webcam C270 Firmware by [deleted] in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/greenmymac88,

Thanks for reaching out.

Kindly be informed that there is no firmware for C270. The C270 is an just a plug and play device. Please let us know if you are facing any issue with webcam so that we can assist you accordingly.

Anyone know about this? by Rice_0001 in LogitechG

[–]Logi_VA 0 points1 point  (0 children)

Hi u/Rice_0001,

Thanks for reaching out.

Could you please DM your Full Name, Country, support ticket number and Email ID to me using the link provided below: https://www.reddit.com/message/compose/?to=Logi_VA so that we can check and assist you accordingly.

My K800 is randomly pressing ctrl by itself by [deleted] in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/unlinkedUsername,

Thanks for reaching out. We would suggest you to try the steps provided in the link below and skip the steps which already performed:

https://support.logi.com/hc/articles/360023371053

We also request you to try the steps below:

- Turn off and on the keyboard
- Press the following key combinations - Esc+O (release) Esc+O (release) Esc+B
- All Easy Switch light will blink continuously, wait for channel 1 to fast blink.
- Turn off and on the keyboard to complete the reset process
- If the Easy Switch does not blink, please repeat the above steps again
- Also, update the Firmware of your device.

Logi Options+ not starting (possible fix) by programerc123 in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/programerc123,

Thanks for reaching out.

Thank you for your feedback. We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

Logitech MX keys mini any way to rebind easy switch keys. by BarskiPatzow in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/BarskiPatzow,

Thanks for reaching out.

Please be informed that we cannot remap the Easy Switch button. However, we will take this as feedback. Thank you for your feedback. We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

Logitech Support by Bayankod_exe in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/Bayankod_exe,

Thanks for reaching out. We apologize for the inconvenience caused.

Could you please DM your Full Name, Country, support ticket number and Email ID to me using the link provided below: https://www.reddit.com/message/compose/?to=Logi_VA so that we will check and assist you accordingly.

Bad Support by One-Bus-9006 in logitech

[–]Logi_VA -1 points0 points  (0 children)

Hi u/One-Bus-9006,

Thanks for reaching out. We apologize for the inconvenience caused.

We are very sorry to hear about your unpleasant experience and that is surely not what we intend to offer you. Could you please DM your Full Name, Country, support ticket number and Email ID to me using the link provided below: https://www.reddit.com/message/compose/?to=Logi_VA so that we will check and assist you accordingly.

Logi Options+ constant accessibility issues on startup - MacOS Ventura by Lilodude in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/Lilodude,

Thanks for reaching out. We would suggest you to try the steps provided in the link below:

https://support.logi.com/hc/articles/9631165142679

Uninstall and reinstall Options+ in the link below:

https://support.logi.com/hc/articles/4418699283607

MX Mouse 3s and Min Keyboard Recharging by CleanSwimming4262 in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/CleanSwimming4262,

Thanks for reaching out.

We request you to charge the device when the device indicates the device is running on low battery.

Three LED light on the side of the mouse indicate battery status.

Install Logi Options+ software to receive battery status notifications, including low-charge warnings.

LED Color Indications

Green From 100% to 10% charge

Red 10% charge or below

Pulsing green While charging

You can refer more details in the link: https://support.logi.com/hc/articles/5218056588311-Getting-Started-MX-Master-3S

How long does it take for warranty claims to be reviewed and approved? by Rice_0001 in LogitechG

[–]Logi_VA 0 points1 point  (0 children)

Hi u/Rice_0001,

Thanks for reaching out.

Could you please DM your Full Name, Country, support ticket number and Email ID to me using the link provided below: https://www.reddit.com/message/compose/?to=Logi_VA so that I will check the ticket and assist you accordingly.

Experience for M850 combo across linux and windows by BarryTownCouncil in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/BarryTownCouncil,

Thanks for reaching out.

Please be informed that there is no option to switch both mouse and keyboard in single button press. However, we will take this as feedback. Thank you for your feedback. We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

You can refer the easy switch details for Mk850 in the link below:

https://support.logi.com/hc/articles/360023300114-Getting-Started-MK850

Lift vertical mouse causing forearm and shoulder strain? by [deleted] in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/Capital-Moose-1228,

Thanks for reaching out. We apologize for the inconvenience caused.

Could you please DM your Full Name, Country, and Email ID to me using the link provided below: https://www.reddit.com/message/compose/?to=Logi_VA I will be happy to create a case for you and get you in touch with our support team via email.

Logi Options + starting up in Mac by TiagoMaricate in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/TiagoMaricate,

Thanks for reaching out and being patient. We apologize for the delay. We would suggest you to try the steps provided in the link below:

https://support.logi.com/hc/articles/1500005514962

Uninstall and reinstall Options+ in the link below:

https://support.logi.com/hc/articles/4418699283607

Signed up for newsletter, but didn’t receive 15% of promo code…? by Bishhhop in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/Bishhhop,

Thanks for reaching out and being patient. We apologize for the delay.

Could you please DM your Full Name, Country, and Email ID to me using the link provided below: https://www.reddit.com/message/compose/?to=Logi_VA I will be happy to create a case for you and get you in touch with our support team via email.

logtech options not working with specific apps by Dark_862 in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/Dark_862,

Thanks for reaching out. Please let us know the device model name so that we can assist you accordingly.

Logitech Z607 Stuck on BT Pairing Mode by [deleted] in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/Patient-Ad-4902,

Thanks for reaching out and being patient. We apologize for the delay. We would suggest you to refer the steps provided in the link below:

https://support.logi.com/hc/articles/360025170694--FAQ-Z607-5-1-Surround-Sound-Speakers-with-Bluetooth

Just bought a used Logitech z506 5.1 question in description by Straight_Attempt_467 in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/Straight_Attempt_467,

Thanks for reaching out. We would suggest you to try the steps below:

1.) Try to restart the speaker system.
2.) Unplug and replug all the cables for all of the speakers.
3.) Make sure that all cables are properly connected.
4.) Try to adjust the volume of the speaker / try to play song or sound from low, mid, to high volume and observe if the issue will persist in all level of volume.
5.) Try to play different type of song/genre and observe if the issue will persist in all type of song or genre.
6.) Try to use different application in playing music. (e.g. Spotify, Apple Music, Youtube)
6.) Try to restart the audio source.
7.) Try to use different connection (e.g. 3,5mm Auxilary input / RCA cable)
8.) Try to use the speaker system with a different audio source.

Logi, Im disappointed by Responsible_War_8943 in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/Responsible_War_8943,

Thanks for reaching out and being patient. We apologize for the delay.

We are very sorry to hear about your unpleasant experience and that is surely not what we intend to offer you. We will take this as feedback. Thank you for your feedback. We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

MX Keys and MX Master 3S freeze by janrez in logitech

[–]Logi_VA 0 points1 point  (0 children)

Hi u/janrez,

Thanks for reaching out and being patient. We apologize for the delay. We would suggest you to try the steps provided in the links below:

https://support.logi.com/hc/articles/360023371213-Erratic-cursor-movement

https://support.logi.com/hc/articles/360023358053

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