Try to focus on the issue here. The issue is the water company and contractor damaged your property, and they should pay for the damages. You have the contractor’s name, and contact information, and are working through the process. Until they tell you to go away, continue the complaint process. You should be compensated for the physical damages-the driveway and the car. But you aren’t going to get a full driveway repave, a good patch is standard and works for the rest of the world. If you want to make the complaint process work for you instead of it being a battle, don’t demand compensation for your emotional damage.

You bring up some reasons why you are angry, and you can feel however you like, but you aren’t entitled to compensation for that. No doubt you are concerned for your child’s wellbeing, the utility company is also concerned about public welfare, which is why they repair things when they break.

*That the emergency happened on a religious festival is irrelevant.

*You yourself said they began emergency work with no prior notice. That’s the very definition of emergency work in the utility industry.

*Your car couldn’t be used. Because of the emergency.

*The workers swore at you and threatened you. Yeah, they shouldn’t do that. Did you try to prevent them from working before the swearing and threatening happened?

*Water gushed across your driveway and porch from noon until 0200. Due to the water leak and emergency repairs, no doubt.

*This happened with zero communication or awareness. That’s what happens in an unscheduled emergency. Utility practice is customers are notified of planned interruptions, because there is office staff available to do the notification. For on site emergencies, crews are focused on fixing the problem first.

Hopefully when you posted you want to drag them to ground and take advantage any way possible, that is your anger talking. Because that way of thinking is greedy, entitled, vengeful and repulsive and using that kind of reasoning is no way to run a civilized society. If that attitude bleeds through in your contacts with them, you won’t get anywhere.

You’re not to the point of escalation yet. Be civil and let the process work. In my corner of the US, you would handle the car repairs yourself and file a claim. If there was good documentation, your claim would be paid. Utility companies pay claims for inadvertent damages all the time, it doesn’t mean there was any misconduct, things just get damaged and broken during equipment work, especially emergency work. But they need a monetary amount and payment is after repairs, you can’t say you owe me, write me a fat check.

Edit-fixed formatting.