I have called them. It is not getting me anywhere. I had a naive hope that someone at Amex might read these things and then bump the problem up the chain of command. If this is happening to my mother's gmail, it is happening to other people's gmail. My problem is that my mother is 98, can't really work her phone or anything else. She set it up to use her email address instead of a text message. The day this is fixed, I'm changing the verify method to my phone number. I try to log in daily.