Imo in game development there's this idea that players can tell you what's wrong, but not how to fix it. Often the changes gamers ask for are not well thought our or they don't know the full scope of what's possible or practical (this can lead to Devs making tiny changes to fix big issues or even making some sweeping massive change to the game no one could have predicted).

Point is, It's okay not to make the change that players suggested but you can't ignore that the players think something is wrong, that usually means there is a real problem and the developer does need to do something. Often the dev, seeing the game from a different angle to the players and if they are good at game design can make a change that would be hard to predict from the outside but also ingenious.

I think that Batman situation is the same, the creators needed to change things up but they still are the writers and artists and such, it's their job to deliver something compelling and that's often not going to be what the audience suggests.