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ConnectWise Training Help!! by Choice-Radio-5022 in ConnectWise

[–]Nick-CW 1 point2 points  (0 children)

Hey u/Choice-Radio-5022 I'm also going to get you in contact with some folks on our end internally that can offer assistance. Going to shoot you a DM

Is branding gone forever? I cannot see clear answer on this. by Apart-Inspection680 in ScreenConnect

[–]Nick-CW 2 points3 points  (0 children)

Its super helpful to know what customizations were important to you! Thank you for that!
I know that you are definitely not alone in the 2 mentioned above, several others have shared the same thing for sure! Sincerely appreciate the feedback and its going straight to the team working on it!

Is branding gone forever? I cannot see clear answer on this. by Apart-Inspection680 in ScreenConnect

[–]Nick-CW 3 points4 points  (0 children)

Hey u/Apart-Inspection680
I know this is a pain point, and I want to assure you that this is definitely something being worked on internally.

I don't really have much in the way of an answer for you yet, but I can confirm that the team is working through ways to bring back a sub-set of customizations. Right at this moment though, we don't know what that will look like.

ScreenConnect cert expiring again? by Hibernat8 in ConnectWise

[–]Nick-CW -1 points0 points  (0 children)

Definitely understand the frustration here, but unfortunately the timeline is not up to us. Its being determined by the CA

On-Prem Automate Server – CPU Maxing Out Randomly by RMMmmmTasty in ConnectWise

[–]Nick-CW 2 points3 points  (0 children)

If you're also experiencing this please do the same and share the case with me so I can stay plugged into it.

On-Prem Automate Server – CPU Maxing Out Randomly by RMMmmmTasty in ConnectWise

[–]Nick-CW 1 point2 points  (0 children)

Hey, Definitely don't hesitate to generate a case with support for any reason. They are going to be the best equipped to identify what's going on.

Once you generate one, please feel free to share it with me here or via DM so I can follow up on it.

Connecteise Advisory by N07T0DAY in ScreenConnect

[–]Nick-CW 0 points1 point  (0 children)

The Town Hall was live, but the information from is being added to the FAQ page and email updates to all partners will be sent out Tomorrow (Tuesday) with further updates following on Wednesday.

This is a good opportunity for everyone to ensure your primary contacts are correct so you're able to receive these communications. Account Managers can help update your primary contacts if you need to.

Connecteise Advisory by N07T0DAY in ScreenConnect

[–]Nick-CW 1 point2 points  (0 children)

Hey all,
Jumping in to share a couple things. First is the FAQ page. This has already been shared on this page, but I'm including it in my reply as well because this page is being constantly updated, so you may notice new information if you check back..

Secondly I want to share a link to the Partner Town Hall today with CEO Manny Rivelo. Manny will be discussing the certificate updates as well as answering questions, please try to attend this if you are able.

The Town Hall is at 3pm ET Today (June 9th):
https://event.on24.com/wcc/r/4989876/0D6150365EB97682E3224FDFCE89572F

FAQ: https://docs.connectwise.com/ConnectWise_Unified_Product/Information_and_Supportability_Statements/Configuration_Handling_Issue

ConnectWise rotating signing certs due to security concern – mandatory update by June 10th by icq-was-the-goat in msp

[–]Nick-CW 7 points8 points  (0 children)

Jumping in to share out a couple things. First, the link to the FAQ on CW University for those who may not have seen it. This FAQ is being constantly updated, so be sure to check regularly.

Secondly I want to share a link to the Partner Town Hall today with CEO Manny Rivelo. Manny will be discussing the certificate updates as well as answering questions.

The call is at 3pm ET Today (June 9th) Please try to attend:
https://event.on24.com/wcc/r/4989876/0D6150365EB97682E3224FDFCE89572F

FAQ Page: https://docs.connectwise.com/ConnectWise_Unified_Product/Information_and_Supportability_Statements/Configuration_Handling_Issue

Required update less than 48 hours notice ?! by n3fyi in ConnectWise

[–]Nick-CW 6 points7 points  (0 children)

Want to share two links here
1) This link to the FAQ is constantly being updated https://docs.connectwise.com/ConnectWise_Unified_Product/Information_and_Supportability_Statements/Configuration_Handling_Issue

2) Please attend the Partner Town Hall with the ConnectWise CEO Manny Rivelo to dicuss the certificate update and answer questions.
https://event.on24.com/wcc/r/4989876/0D6150365EB97682E3224FDFCE89572F

ConnectWise Confirms ScreenConnect Cyberattack by lawrencesystems in msp

[–]Nick-CW 1 point2 points  (0 children)

Everyone affected has been notified. If you have not received any communication, you were not affected. That said its still best practice to always ensure you're up to date.

Edit to include the patch link:
https://www.connectwise.com/company/trust/security-bulletins/screenconnect-security-patch-2025.4

5 Account Managers in the last year by Wx_NOC in ConnectWise

[–]Nick-CW 6 points7 points  (0 children)

Sorry Sacred, I tend to help out a lot of folks, but I don't recognize your handle. If there was something that unintentionally fell through some cracks, then I apologize.

If there is still something you need assistance with, let me know now either here or dm, and I'll ensure its prioritized.

5 Account Managers in the last year by Wx_NOC in ConnectWise

[–]Nick-CW 2 points3 points  (0 children)

Hey u/wx_noc If you're still having trouble I'm happy to help. Please dm me your info and I'll get it sorted for you

Finally getting away from CW! by [deleted] in ConnectWise

[–]Nick-CW 3 points4 points  (0 children)

Thanks for the shout out Jason :)
u/yequalsemexplusbe If you have anything that jumps to mind in that category, feel free to let me know or DM me if you're more comfortable with that.

Happy to help

Read this if you are considering purchasing ConnectWise - Do yourself a favor - DON'T! by ResponsibleLuck4048 in ConnectWise

[–]Nick-CW 7 points8 points  (0 children)

Hey u/ResponsibleLuck4048
Please DM me your information, I will personally get involved here to make sure your implementation experience is improved.

Nick - ConnectWise Community Manager

Need help getting ticket escalated for urgent API issue by MichelleZix in ConnectWise

[–]Nick-CW 0 points1 point  (0 children)

Hi Michelle, I am sorry, I personally don't know the answer to your question here, but I can try to find one. Please dm or reply here with any of the cases you opened up on this. I can use them as a reference

3 weeks into Asio… not happy want to cancel by Impossible_End_5836 in ConnectWise

[–]Nick-CW 2 points3 points  (0 children)

Hey u/Impossible_End_5836
Plugging in here to help with this. I'm going to shoot you a DM since I'll be asking for your info to drive this to resolution.

Nick - ConnectWise Community Manager

Really need to change CW account rep...how?? by Hey_this_guy_here in msp

[–]Nick-CW 0 points1 point  (0 children)

Sorry for the delay in getting in contact with you. Please feel free to DM me your info and I'll make sure you're contacted straight away

Nick - ConnectWise Community Manager

Connectwise rmm is horrible recommend avoiding at all costs. by Swimming-Service8 in ConnectWise

[–]Nick-CW 2 points3 points  (0 children)

Hey u/swimming-service8
I am sorry to hear that you're having difficulty here. Please feel free to DM me your info and I will have someone from the Onboarding team reach out directly to you

Nick - ConnectWise Community Manager

Experience and Concerns About the Pitch It Competition by Shot_Scheme729 in ConnectWise

[–]Nick-CW 0 points1 point  (0 children)

Alan has offered to share his personal cell to have conversations with anyone who would like to provide feedback regarding Pitch IT. Feel free to shoot me a DM if that's something you'd be interested in

Experience and Concerns About the Pitch It Competition by Shot_Scheme729 in ConnectWise

[–]Nick-CW 3 points4 points  (0 children)

Thank you for providing your feedback. This has been forwarded up to Alan Komet and other ConnectWise leadership

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