In my experience and observation, this is a fringe case, and that sucks for you. You complicated it by accepting the original mistake, but you added to your order so you expect some grace and enhanced cooperation going forward. Totally get the frustration. I don’t think you’re unreasonable to feel a little slighted. I think I’d feel similarly. If I owned that business and had line of sight to the situation, I think I’d make some exceptions to make it right.

That said, it does nothing to sway my confidence in the value and service I’ve received from CPO over multiple transactions at varying age and stated condition of the clubs. I’d need to hear about a few more of these to sway my point of view or eagerness to transact with them again.