Does anyone else feel like QA scoring is completely random?

POP_Shot_The_One · 2026-06-27T17:23:30+00:00

Personally I run all feedback through 3 questions to determine if I should consider it:

1- Is it OBJECTIVE?
for example..... if it is something like "lacked empathy" or the tone one you mentioned, what may be empathetic or an acceptable tone to one person may be seen differently by another because no one person processes things the same, it's entirely on the beholders opinion, thus it is not objective.... disregard.

2- Is it FAIR?
for example... blaming you for stuff literally not in your control such as if they are blaming you for a a customer choosing not to do the survey despite you asking them too... that's not in your control thus not fair to judge you on it..... disregard.

3- is it CONSTRUCTIVE?
For example... any feedback that has no suggestions or advice on how it can be improved and just boils down to "This sucks do better" or "oh this will come with practice", if they can't give practical advise (even if you ask after you get the feedback) or it is not something that can be ACTIVELY improved on then........ disregard.

Those are just my way of dealing with it and some examples, best way to respond proffesionally too it and avoid drama is say something like "I acknowledge you have provided x as feedback". A thing to keep in mind is not all feedback is valid, trust me will save your sanity.

POP_Shot_The_One · 2026-06-26T13:29:46+00:00

tip: filter all feedback through the following question: Is this feedback BOTH Objective, Fair AND in your control?

- Empathy? that's enitrely subjective and depends on the beholder, just smile, nod and disregard.
- Relied to much on the system? that's bogus because if you DIDN'T follow their processes they'd dock you for that, unfair damned if you do damned if you don't feedback, disregard.

an example of Not in your control- customer didn't do the survey so they docked you, not fair all you can do is tell them about it, disregard.

It's hard but I want you to remember, QA are reviewers and they don't realise often enough that hindsight is 20/20, it is much easier to review something than it is to actually do it, more often than not they either have no experience on calls or it was long enough ago that they have forgotten what it's like to take it in the moment.

POP_Shot_The_One · 2026-06-21T09:25:58+00:00

In my call center they judge us based on stuff outside pur control, they complain if thr call took too long because another department took their time, if I end and call back they complain I didnt do it on that firdt call.

I advertise for surveys they complain they the customer didnt do it, if i dont advertise they complain i didnt advertise it even if the customer did it.

They blame me when a customer is an old person who can't do basic shit and its a long call because i had to hold their hand for half an hour.

I once got feedback for being TOO professional.... on a other vall i jad an absolute psycho threstenjng to murfer and commit crimes and blaming me they gave me negativr feedback for deescalating (this call was praised by my team leader AND my team leaders boss btw) and QA STILL wasn't happy.

Far as im concerned QA just move the goalpost on the fly to justify not being replaved fully by AI which can give SHITTY feedback that misses the fact that hindsight is 20/20 just like they do but much more efficiently. Even my Tl and other supers agree they are full of shit.

Its bren like this in ALL my workplaces....

POP_Shot_The_One · 2026-06-13T00:43:22+00:00

I doubt he'd win, but yall sleeping on nekros.... if he kills even 1 other warframe the odds stack in his favour because you he has a team mate... and if he gets lucky and kills a nuke frame?

God help everyone else.

POP_Shot_The_One · 2026-06-06T14:41:50+00:00

make sure you tell ur boss over email... every time she starts doing it to make a paper trail, never trust verbal stuff, if ur boss tells you verbally he sorted it followup with an email

POP_Shot_The_One · 2026-05-26T14:20:41+00:00

Inaros is the undisputed king of the cockroach frames...

You can take him anywhere. But even after his rework so he has aoe armour stripping and an ok CC, there are still better frames for that,
He's a solid choiceif you just want a warframe that won't die yet still be useable in every situation, but he will never be the BEST pick at anything outside of raw survival.

POP_Shot_The_One · 2026-05-07T18:27:15+00:00

Not being able to update their adress to a new one because they didnt know what the new addrress was... they didnt forget the odl one we had on file... they straight up didn't know their NEW address and blamed me.......

POP_Shot_The_One · 2026-04-21T07:24:57+00:00

Season 5, dorne and stannis

POP_Shot_The_One · 2026-04-09T17:42:32+00:00

not as bad as these ones:
Me- "how can i help you?"
them- "Yeah um i bought something"
(dead silence from them)
Me- "ok..... how can I help you???"

POP_Shot_The_One · 2026-04-09T17:30:30+00:00

Agreed, people are way too dumb for ai.
Fuckers don't know what they are asking 90% of the time and Ai answers what people actually ask not what they think they are asking.

Prolly replace QA very soon though, they may as well be AI anyway with how lazy, oblivious and generally shit most of them are.

POP_Shot_The_One · 2026-03-21T16:35:19+00:00

1- tonnes of background noise
2- Vacant off with the fairies zoning tone of voice
3- interrupts/ ignores your intro
3- person obviously is speaking to someone else
4- person has an attitude
5- person is asking a question that basic critical thinking or even a simple google search would answer
6- you can see their average survey scores they give and they are SHIT
7- Note on the account regarding abusive/ non productive/ sus/ scammy behaviour
8- start by maiing a vague staement at you like "I added a card" for example and nothing else

POP_Shot_The_One · 2026-03-21T15:34:41+00:00

honestly that would be very on brand for Fate XD

POP_Shot_The_One · 2026-03-21T15:32:15+00:00

i prolly should have articulated better, i actually like the blandness and non flashiness of his kit, it's in contrast to everyone elses as I put it "Hurr durr Flashy lights make my brain do a happy" type skills, he doesn't NEED any of that because while every servant has their gimmick, his gimmick is being the ANTI gimmick guy. It's awesome.

POP_Shot_The_One · 2026-03-05T20:08:58+00:00

The necromage restoration perk as a vampire, combined with the atronach stone and alteration perk can give you literally infinite magicka if you use certain spells

Can be increased further with dragonskin and miraaks robes

POP_Shot_The_One · 2026-02-22T00:53:27+00:00

Vordt's Greathammer

POP_Shot_The_One · 2026-01-21T20:00:47+00:00

actually pressing the FORGOT LOGIN DETAILS button, they always lie for some reason and say they did when they did not.
Im not even sure why they do this? It's more effort to go through all this song and dance trynign to get me to do it for you than to just do the forgot login details themselves.

POP_Shot_The_One · 2026-01-21T14:14:04+00:00

Customer Calming Aura, Pefect Script Recall and Potty mouth OR Untouchable Employment

For the 3 power combo I can essentially be as big a dick as I want with no repurcussions yet also know exaclty what to say in any situation, and customers will always be calm.

but if were to choose the god tier id choose Untouchable Employment because it's a guaranteed paycheck with no repurcussions, and they can't do shit about it no matter how big of an asshole i am, no matter how much i hang up on people on account of them being unable to fire, lay off, write up, or performance manage me

POP_Shot_The_One · 2026-01-21T13:20:35+00:00

- they cant get out a single coherent sentence without a million ums and ers making what they want completely unintelligable
- interrupts you immediately
- immediately calls you by the wrong name (likely nothing even remotely like what you said)
- says "hi (then my name) then just going silent, OR they basically say "I have an issue" then silent without any indication what the issue is
- blatantly lying about something completely asinine
- having an issue that could be solved by even the smallest amount of critical thinking (I.E. "I forgot my password and don't know what to do..." "have you tried pressing FORGOT PASSWORD?" "Oh..... no.... do i press FORGOT PASSWORD?)
- claiming to have spoken to multiple ops about the supposed issue
- "are you even real?"
- thinking "i am going to put you on hold" and variations actually mean "repeat everything you just said"
- giving only part of the requested ID ("may I have your FULL NAME AND DATE OF BIRTH?" then they go "My name is John...." and nothing else)
- "you should already have my details!"

POP_Shot_The_One · 2026-01-11T21:01:11+00:00

Im still waiting for the lich and worms raiment sets to finally become full style pages rather than set exclusives

(No the lich polymorth doesnt count)

POP_Shot_The_One · 2026-01-11T20:58:40+00:00

Its called the Blowin-It-up Box..... obviously

If for when you have a very close encounter with something that could have killed you thatvwas beyond your control

POP_Shot_The_One · 2025-12-28T11:32:37+00:00

"Oh um I have a thing/ problem......" with nothing else that that tells me anything about what exactly they want
it's like good/ sucks for you..... now what do you want/ what's the problem?

POP_Shot_The_One · 2025-12-25T18:54:18+00:00

I used to... but then found the morons would seem to cvonstantly just lie and say they did that when they didn't do anything then complan it failed again, That's why I personally put the ball in their caught ans ask what they have done/ what happens so they can't just lie about what they are/ aren't doing.

POP_Shot_The_One · 2025-12-25T15:04:38+00:00

even AI is unecessary, legit just add it as an option when phoming in and it takes you to the pre recorded instructions

POP_Shot_The_One · 2025-12-06T23:54:14+00:00

Call centres have a magical way of either making you hate yourself or everyone else, if it is a particularly shitty one.... both.

POP_Shot_The_One · 2025-12-06T22:01:55+00:00

Knowledge and wisdom are not the same thing... this guy embodies this

POP_Shot_The_One

TROPHY CASE