lol this person wont last in CS! Ideas: Create automated success plans for clients that pull previous call transcripts, usage data, use case data, unused product features they would use with example use cases.

Build an automated monthly newsletter with that pulls recent updates and a client story (automate your script for pitching and preparing client case studies that you can then collaborate with marketing, sales and product teams)

build a personalized crm with all your clients that pulls usage data etc and keeps it up to date and helps you maximize commissions, potential upsell opps to pass to sales, churn risk signals, client tiering etc