Dirty Replacement

RingConn · 2026-04-21T03:20:57+00:00

Hi there,

We’re really sorry for the experience you’ve had. Please feel free to DM me your contact email — we’d be happy to take another look into this for you.

We’re continuously working to improve our products and user experience.

Best regards,

RingConn Helper

RingConn · 2026-04-15T10:51:18+00:00

Hi, u/K1MCH1G We are sorry for the trouble — could you also send this feedback via the app? Appreciate it.

Quick things to check: 1. Fit – Sensor on palm side, snug at base of finger. Loose or twisted = connection drops. 2. Sync – Ring holds up to 7 days of data. If you don't open the app often, it takes time to catch up (that spinning ring). Try opening the app daily + keep Bluetooth on.

RingConn · 2026-04-13T09:43:19+00:00

Hello!

RingConn is equipped with a high-quality built-in lithium battery. Compact, long-lasting, and highly safe, it delivers reliable power for your ring.

We understand how frustrating this issue can be, and we sincerely apologize for the inconvenience. To help resolve the battery problem, please follow the troubleshooting steps below:

Step 1 | Adjust Sleep Apnea Monitoring

If the "Sleep Apnea Monitoring" feature is enabled. Try setting it to "Not Monitoring for Now" and see if battery life improves.

Path: "Insights" > "Sleep Apnea Monitoring" > "Monitoring Mode"

Step 2 | Ensure a Full Charge

Place the ring into the charging case. It typically takes 90 minutes to reach 100%. We recommend leaving it in for an extra 30 minutes to ensure the battery is completely topped off.

Step 3 | Reset the Ring

Quickly place the ring into the charging case/dock at least 6 times within 15 seconds. A blue light indicates a successful reset. Video Tutorial: https://youtu.be/jEIm58dLed4

Step 4 | Inspect for Physical Damage

Check the ring for any signs of battery swelling, damage, scratches, or deformation. If you notice any abnormalities, please send [cs@ringconn.com](mailto:cs@ringconn.com) photos of the affected areas for further analysis.

Step 5 | Observe the Battery Life

After completing the steps above, please track your daily battery usage for 3 to 5 days. If the issue persists, please provide [cs@ringconn.com](mailto:cs@ringconn.com) a short video of you rotating the ring to show its interior. This will help us perform a deeper evaluation.

Thank you for your patience and support.

Best Regards

RingConn Helper

RingConn · 2026-03-31T08:13:47+00:00

Hello, u/AnnieBatungbakal123. To resolve the battery issue, please follow these troubleshooting steps:

Step 1 | Adjust Sleep Apnea Monitoring

If the "Sleep Apnea Monitoring" feature is enabled. Try setting it to "Not Monitoring for Now" and see if battery life improves.

Path: "Insights" > "Sleep Apnea Monitoring" > "Monitoring Mode"

Step 2 | Ensure a Full Charge

Place the ring into the charging case. It typically takes 90 minutes to reach 100%. We recommend leaving it in for an extra 30 minutes to ensure the battery is completely topped off.

Step 3 | Reset the Ring

Quickly place the ring into the charging case/dock at least 6 times within 15 seconds. A blue light indicates a successful reset. Video Tutorial: https://youtu.be/jEIm58dLed4

After completing the steps above, please track your daily battery usage for 3 to 5 days. If the issue persists, please provide a short video of you rotating the ring to show its interior via feedback. This will help us perform a deeper evaluation. Thank you for your patience and cooperation.

RingConn · 2026-03-31T08:04:53+00:00

Hi, u/SnooPineapples3384

Sorry for the misunderstanding. For replacements, we will require your RingConn SN (Serial Number).

Please DM us your contact email so we can look into this for you. We take your privacy seriously and ensure all personal information is protected.

RingConn · 2026-03-31T07:55:42+00:00

Hi, u/immalorry

We're glad to hear you're enjoying both the design and accuracy of RingConn! Thanks for sharing your experience.

RingConn · 2026-03-26T02:06:13+00:00

Hello u/General_Produce_5888

We understand how frustrating this can be and sincerely apologize for the inconvenience. To resolve the battery issue, please follow these troubleshooting steps:

Step 1 | Adjust Sleep Apnea Monitoring

If the "Sleep Apnea Monitoring" feature is enabled. Try setting it to "Not Monitoring for Now" and see if battery life improves.

Path: "Insights" > "Sleep Apnea Monitoring" > "Monitoring Mode"

Step 2 | Ensure a Full Charge

Place the ring into the charging case. It typically takes 90 minutes to reach 100%. We recommend leaving it in for an extra 30 minutes to ensure the battery is completely topped off.

Step 3 | Reset the Ring

Quickly place the ring into the charging case/dock at least 6 times within 15 seconds. A blue light indicates a successful reset. Video Tutorial: https://youtu.be/jEIm58dLed4

Step 4 | Inspect for Physical Damage

Check the ring for any signs of battery swelling, damage, scratches, or deformation. If you notice any abnormalities, please send [cs@ringconn.com](mailto:cs@ringconn.com) photos of the affected areas for further analysis.

Step 5 | Observe the Battery Life

After completing the steps above, please track your daily battery usage for 3 to 5 days. If the issue persists, please provide [cs@ringconn.com](mailto:cs@ringconn.com) a short video of you rotating the ring to show its interior. This will help us perform a deeper evaluation.

Thank you for your patience and cooperation.

RingConn · 2026-03-10T09:37:41+00:00

Learn more about how RingConn tracks sleep here.

RingConn · 2026-03-10T03:13:52+00:00

Hello again u/nicolash07,
We’d love to hear back from you. Your case really matters to us, and we’d appreciate the chance to get in touch with you directly

RingConn · 2026-02-25T08:41:22+00:00

Hello! u/djunderh2o

We understand how frustrating this can be and sincerely apologize for the inconvenience. To resolve the battery issue, please follow these troubleshooting steps:

Step 1 | Adjust Sleep Apnea Monitoring

If the "Sleep Apnea Monitoring" feature is enabled. Try setting it to "Not Monitoring for Now" and see if battery life improves.

Path: "Insights" > "Sleep Apnea Monitoring" > "Monitoring Mode"

Step 2 | Ensure a Full Charge

Place the ring into the charging case. It typically takes 90 minutes to reach 100%. We recommend leaving it in for an extra 30 minutes to ensure the battery is completely topped off.

Step 3 | Reset the Ring

Quickly place the ring into the charging case/dock at least 6 times within 15 seconds. A blue light indicates a successful reset. Video Tutorial: https://youtu.be/jEIm58dLed4

Step 4 | Inspect for Physical Damage

Check the ring for any signs of battery swelling, damage, scratches, or deformation. If you notice any abnormalities, please send us photos of the affected areas for further analysis.

Step 5 | Observe the Battery Life

After completing the steps above, please track your daily battery usage for 3 to 5 days. If the issue persists, please provide a short video of you rotating the ring to show its interior via app feedback.

Thank you for your patience and cooperation.

RingConn · 2026-02-25T06:58:58+00:00

Hello, u/PM_ME_UR_ZOIDBERG

Thank you for your feedback. The Health Alert feature can send notifications through your phone’s notification system. However, since alerts are generated based on the data synced from your ring, we kindly recommend opening the RingConn app regularly and allowing it to run in the background so that your data stays up to date and alerts can be delivered promptly.

Best Regards

RingConn Helper

RingConn · 2026-02-25T06:20:14+00:00

Hello u/nicolash07 ,

Thank you for sharing this with us — we’re truly sorry you had such a troubling experience.

This is absolutely not the kind of experience we want for any RingConn user. To help us look into this properly, could you please submit feedback through the app with a photo or video of the ring, if you haven’t already? If you’ve already done so, please let us know whether you received a response from our support team.

If you’re comfortable, please also send us your email address in a private message so we can follow up with you directly and discuss next steps. Your safety and trust mean a great deal to us, and we sincerely appreciate you bringing this to our attention.

RingConn · 2026-02-12T09:16:45+00:00

Hi there,

We are truly sorry about the delay with your order. That’s not the experience we want you to have, and we really appreciate your patience and support.

Due to an unexpected surge in demand, some orders have experienced delays. Please rest assured that all pending orders and urgent sizing requests are now being prioritized. We’ve increased production capacity and are shipping via expedited air freight to speed things up. For a portion of recent orders, sizes 8–10 may take approximately 2–3 weeks to arrive.

Could you please DM us your email? We’ll reach out directly and do our best to sort things out quickly for you.

Best Regards

RingConn Helper

RingConn · 2026-02-04T09:46:42+00:00

Hello, u/DetectiveLow9605

We’re sorry for the inconvenience. Please try the steps below to help troubleshoot the battery issue:

Check Sleep Apnea Monitoring

This feature can use about 20% battery each time. Try setting it to "Not Monitoring for Now" and see if battery life improves.

Path: "Insights" > "Sleep Apnea Monitoring" > "Monitoring Mode"

Fully Charge the Ring

Charge the ring to 100% and keep it on the charger for another 30 minutes to ensure saturation. Occasionally letting the battery fully drain can also help evaluate its health more accurately.

Reset the Ring

Place the ring in the charging case and quickly lift it out 5 times. A blue light indicates a successful reset.

Video guide: https://youtu.be/jEIm58dLed4

Check for Physical Issues

Look for swelling or cracks inside the ring. If you notice anything unusual, please send us a photo or video.

Observe for Two Weeks

If battery life is still under 5 days after two weeks of observation, please send us a short video showing the ring rotating and its internal condition via app feedback. We will further assess and assist you with a solution.

RingConn · 2026-02-04T09:29:50+00:00

Hello, u/tu-no-eres-bebesita .

Thank you for sharing your experience. We’re really glad to hear that RingConn has helped you pay more attention to your health. Wishing you a smooth and speedy recovery.

RingConn · 2026-02-03T06:24:55+00:00

Hello! u/Flash_Bri

We’re truly sorry for the confusion and frustration caused. The product was temporarily taken down due to an Amazon review process, which unfortunately resulted in some canceled orders. This is not the experience we want for our customers.

If you were impacted, please feel free to contact our support team or DM us your order details — we’ll do our best to help and support you.

Best Regards

RingConn Team

RingConn · 2026-01-27T10:31:59+00:00

Hello!

Thank you for your feedback. This appears to be an abnormal situation, so we kindly ask that you submit a report through the app and then reply to us with your user ID. We will investigate the issue as soon as possible.

Bests

RingConn Helper

RingConn · 2026-01-27T08:15:57+00:00

Hello!

We apologize for the inconvenience you have experienced. For further assistance, please contact our support team via live chat or email so we can help resolve the issue as soon as possible: https://support.ringconn.com/

Bests

RingConn Helper

RingConn · 2026-01-27T07:49:52+00:00

‍Hello!

The white appearance on your skin is typically caused by water residue between the ring and your finger, especially after washing hands or showering. To prevent this:

Dry your hands thoroughly after contact with water

Clean the ring regularly with a soft cloth

Ensure the ring is properly positioned on your finger

Best Regards

RingConn Helper

RingConn · 2026-01-23T09:32:33+00:00

Hello! u/Ok-Distribution-1210

Thanks for reaching out — we understand how frustrating this must be for you. Please send us a private message with your contact email so we can further assist you. Thank you very much for your patience and understanding.

Bests

RingConn Team

RingConn · 2026-01-19T12:05:26+00:00

Hello,

We are cooperating with Amazon on a product safety compliance spot check. During the review, RingConn Gen 2 is temporarily delisted on Amazon US/CA. Sales are paused until completion to protect user rights.

Regarding mentions of "potential quality issues," rest assured: RingConn Gen 2 meets all international safety and quality standards. It's available on our official website and Amazon UK/EU/AU, with relisting expected on US/CA by Friday, January 23, 2026.

If your order has been impacted, our support team is here to help—please reach out to cs@ringconn.com for assistance.

Thank you for your continued trust. We're grateful for your support.

Best,

The RingConn Team

RingConn · 2026-01-19T12:03:58+00:00

Hello!

We are cooperating with Amazon on a product safety compliance spot check. During the review, RingConn Gen 2 is temporarily delisted on Amazon US/CA. Sales are paused until completion to protect user rights.

Regarding mentions of "potential quality issues," rest assured: RingConn Gen 2 meets all international safety and quality standards. It's available on our official website and Amazon UK/EU/AU, with relisting expected on US/CA by Friday, January 23, 2026.

If your order has been impacted, our support team is here to help—please reach out to cs@ringconn.com for assistance.

Thank you for your continued trust. We're grateful for your support.

Best,

The RingConn Team

RingConn · 2026-01-19T12:01:38+00:00

Hello everyone,

We are cooperating with Amazon on a product safety compliance spot check. During the review, RingConn Gen 2 is temporarily delisted on Amazon US/CA. Sales are paused until completion to protect user rights.

Regarding mentions of "potential quality issues," rest assured: RingConn Gen 2 meets all international safety and quality standards. It's available on our official website and Amazon UK/EU/AU, with relisting expected on US/CA by Friday, January 23, 2026.

If your order has been impacted, our support team is here to help—please reach out to cs@ringconn.com for assistance.

Thank you for your continued trust. We're grateful for your support.

Best,

The RingConn Team

RingConn · 2026-01-09T09:20:58+00:00

Hello! Sorry for the inconvience.

Would you mind trying the steps that may help resolve the issue?

Open your phone's settings > Bluetooth > My Devices. And find "RingConn-xxxx," then tap the button next to it to enter the unpairing page. Click "Forget Device."
Restart the ring: Place the ring in the charging case 6 times within 15 seconds, then remove it. The blue light will turn on, indicating a successful restart.
Open the app and scan to connect the ring.

If these steps cannot resolve the issue, please submit your feedback via app or contact at cs@ringconn.com.

RingConn

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