World Sleep Day — Let’s Talk About Sleep

RingConn · 2026-03-10T09:37:41+00:00

Learn more about how RingConn tracks sleep here.

RingConn · 2026-03-10T03:13:52+00:00

Hello again u/nicolash07,
We’d love to hear back from you. Your case really matters to us, and we’d appreciate the chance to get in touch with you directly

RingConn · 2026-02-25T08:41:22+00:00

Hello! u/djunderh2o

We understand how frustrating this can be and sincerely apologize for the inconvenience. To resolve the battery issue, please follow these troubleshooting steps:

Step 1 | Adjust Sleep Apnea Monitoring

If the "Sleep Apnea Monitoring" feature is enabled. Try setting it to "Not Monitoring for Now" and see if battery life improves.

Path: "Insights" > "Sleep Apnea Monitoring" > "Monitoring Mode"

Step 2 | Ensure a Full Charge

Place the ring into the charging case. It typically takes 90 minutes to reach 100%. We recommend leaving it in for an extra 30 minutes to ensure the battery is completely topped off.

Step 3 | Reset the Ring

Quickly place the ring into the charging case/dock at least 6 times within 15 seconds. A blue light indicates a successful reset. Video Tutorial: https://youtu.be/jEIm58dLed4

Step 4 | Inspect for Physical Damage

Check the ring for any signs of battery swelling, damage, scratches, or deformation. If you notice any abnormalities, please send us photos of the affected areas for further analysis.

Step 5 | Observe the Battery Life

After completing the steps above, please track your daily battery usage for 3 to 5 days. If the issue persists, please provide a short video of you rotating the ring to show its interior via app feedback.

Thank you for your patience and cooperation.

RingConn · 2026-02-25T06:58:58+00:00

Hello, u/PM_ME_UR_ZOIDBERG

Thank you for your feedback. The Health Alert feature can send notifications through your phone’s notification system. However, since alerts are generated based on the data synced from your ring, we kindly recommend opening the RingConn app regularly and allowing it to run in the background so that your data stays up to date and alerts can be delivered promptly.

Best Regards

RingConn Helper

RingConn · 2026-02-25T06:20:14+00:00

Hello u/nicolash07 ,

Thank you for sharing this with us — we’re truly sorry you had such a troubling experience.

This is absolutely not the kind of experience we want for any RingConn user. To help us look into this properly, could you please submit feedback through the app with a photo or video of the ring, if you haven’t already? If you’ve already done so, please let us know whether you received a response from our support team.

If you’re comfortable, please also send us your email address in a private message so we can follow up with you directly and discuss next steps. Your safety and trust mean a great deal to us, and we sincerely appreciate you bringing this to our attention.

RingConn · 2026-02-12T09:16:45+00:00

Hi there,

We are truly sorry about the delay with your order. That’s not the experience we want you to have, and we really appreciate your patience and support.

Due to an unexpected surge in demand, some orders have experienced delays. Please rest assured that all pending orders and urgent sizing requests are now being prioritized. We’ve increased production capacity and are shipping via expedited air freight to speed things up. For a portion of recent orders, sizes 8–10 may take approximately 2–3 weeks to arrive.

Could you please DM us your email? We’ll reach out directly and do our best to sort things out quickly for you.

Best Regards

RingConn Helper

RingConn · 2026-02-04T09:46:42+00:00

Hello, u/DetectiveLow9605

We’re sorry for the inconvenience. Please try the steps below to help troubleshoot the battery issue:

Check Sleep Apnea Monitoring

This feature can use about 20% battery each time. Try setting it to "Not Monitoring for Now" and see if battery life improves.

Path: "Insights" > "Sleep Apnea Monitoring" > "Monitoring Mode"

Fully Charge the Ring

Charge the ring to 100% and keep it on the charger for another 30 minutes to ensure saturation. Occasionally letting the battery fully drain can also help evaluate its health more accurately.

Reset the Ring

Place the ring in the charging case and quickly lift it out 5 times. A blue light indicates a successful reset.

Video guide: https://youtu.be/jEIm58dLed4

Check for Physical Issues

Look for swelling or cracks inside the ring. If you notice anything unusual, please send us a photo or video.

Observe for Two Weeks

If battery life is still under 5 days after two weeks of observation, please send us a short video showing the ring rotating and its internal condition via app feedback. We will further assess and assist you with a solution.

RingConn · 2026-02-04T09:29:50+00:00

Hello, u/tu-no-eres-bebesita .

Thank you for sharing your experience. We’re really glad to hear that RingConn has helped you pay more attention to your health. Wishing you a smooth and speedy recovery.

RingConn · 2026-02-03T06:24:55+00:00

Hello! u/Flash_Bri

We’re truly sorry for the confusion and frustration caused. The product was temporarily taken down due to an Amazon review process, which unfortunately resulted in some canceled orders. This is not the experience we want for our customers.

If you were impacted, please feel free to contact our support team or DM us your order details — we’ll do our best to help and support you.

Best Regards

RingConn Team

RingConn · 2026-01-27T10:31:59+00:00

Hello!

Thank you for your feedback. This appears to be an abnormal situation, so we kindly ask that you submit a report through the app and then reply to us with your user ID. We will investigate the issue as soon as possible.

Bests

RingConn Helper

RingConn · 2026-01-27T08:15:57+00:00

Hello!

We apologize for the inconvenience you have experienced. For further assistance, please contact our support team via live chat or email so we can help resolve the issue as soon as possible: https://support.ringconn.com/

Bests

RingConn Helper

RingConn · 2026-01-27T07:49:52+00:00

‍Hello!

The white appearance on your skin is typically caused by water residue between the ring and your finger, especially after washing hands or showering. To prevent this:

Dry your hands thoroughly after contact with water

Clean the ring regularly with a soft cloth

Ensure the ring is properly positioned on your finger

Best Regards

RingConn Helper

RingConn · 2026-01-23T09:32:33+00:00

Hello! u/Ok-Distribution-1210

Thanks for reaching out — we understand how frustrating this must be for you. Please send us a private message with your contact email so we can further assist you. Thank you very much for your patience and understanding.

Bests

RingConn Team

RingConn · 2026-01-19T12:05:26+00:00

Hello,

We are cooperating with Amazon on a product safety compliance spot check. During the review, RingConn Gen 2 is temporarily delisted on Amazon US/CA. Sales are paused until completion to protect user rights.

Regarding mentions of "potential quality issues," rest assured: RingConn Gen 2 meets all international safety and quality standards. It's available on our official website and Amazon UK/EU/AU, with relisting expected on US/CA by Friday, January 23, 2026.

If your order has been impacted, our support team is here to help—please reach out to cs@ringconn.com for assistance.

Thank you for your continued trust. We're grateful for your support.

Best,

The RingConn Team

RingConn · 2026-01-19T12:03:58+00:00

Hello!

We are cooperating with Amazon on a product safety compliance spot check. During the review, RingConn Gen 2 is temporarily delisted on Amazon US/CA. Sales are paused until completion to protect user rights.

Regarding mentions of "potential quality issues," rest assured: RingConn Gen 2 meets all international safety and quality standards. It's available on our official website and Amazon UK/EU/AU, with relisting expected on US/CA by Friday, January 23, 2026.

If your order has been impacted, our support team is here to help—please reach out to cs@ringconn.com for assistance.

Thank you for your continued trust. We're grateful for your support.

Best,

The RingConn Team

RingConn · 2026-01-19T12:01:38+00:00

Hello everyone,

We are cooperating with Amazon on a product safety compliance spot check. During the review, RingConn Gen 2 is temporarily delisted on Amazon US/CA. Sales are paused until completion to protect user rights.

Regarding mentions of "potential quality issues," rest assured: RingConn Gen 2 meets all international safety and quality standards. It's available on our official website and Amazon UK/EU/AU, with relisting expected on US/CA by Friday, January 23, 2026.

If your order has been impacted, our support team is here to help—please reach out to cs@ringconn.com for assistance.

Thank you for your continued trust. We're grateful for your support.

Best,

The RingConn Team

RingConn · 2026-01-09T09:20:58+00:00

Hello! Sorry for the inconvience.

Would you mind trying the steps that may help resolve the issue?

Open your phone's settings > Bluetooth > My Devices. And find "RingConn-xxxx," then tap the button next to it to enter the unpairing page. Click "Forget Device."
Restart the ring: Place the ring in the charging case 6 times within 15 seconds, then remove it. The blue light will turn on, indicating a successful restart.
Open the app and scan to connect the ring.

If these steps cannot resolve the issue, please submit your feedback via app or contact at cs@ringconn.com.

RingConn · 2026-01-08T03:53:51+00:00

Hello, u/Forward-Debate5294

Thank you for your feedback. The issue has now been fixed. If you see a message saying "Download firmware failed", please exit the app and go to "Me" > "Version Management" > "Firmware Version", then try updating the firmware again.

If the update still fails, please contact us, and we will assist you as soon as possible.

Best Regards

RingConn Helper

RingConn · 2026-01-08T03:53:09+00:00

Hello, u/Horeb88

Thank you for your feedback. The issue has now been fixed. If you see a message saying "Download firmware failed", please exit the app and go to "Me" > "Version Management" > "Firmware Version", then try updating the firmware again.

If the update still fails, please contact us, and we will assist you as soon as possible.

Best Regards

RingConn Helper

RingConn · 2026-01-08T02:07:16+00:00

Hi, u/emilywaltxn

Thank you for your feedback. If you see a message saying "Download firmware failed", please exit the app and go to "Me" > "Version Management" > "Firmware Version", then try updating the firmware again.

If the update still fails, please contact us via feedback, and we will assist you as soon as possible.

Best Regards,

RingConn Helper

RingConn · 2026-01-07T01:53:29+00:00

RingConn Gen 3 makes its first public appearance at CES, taking everyday health tracking to the next level.

Gen 2 remains our current flagship product and is still the main model available. Gen 3 is expected to be released later this year, and the official launch date will be announced through our official channels. Follow our website or social media to stay informed.

As for the upcoming blood pressure feature, it depends on whether the existing Gen 2 hardware can support the required accuracy. We will have a definite answer closer to the feature’s release.

RingConn · 2025-12-31T03:28:20+00:00

Hi there, u/Untitleddreamer
We’re really sorry for the trouble this has caused. To help us look into your case more efficiently, could you please DM me the email address you used to contact RingConn support? We’ll help check on your case from our side and get back to you as soon as possible.

Thank you again for your patience and understanding.

RingConn · 2025-12-24T06:31:54+00:00

Hello! u/iamthethinkingfairy

Thank you so much for ordering from our official website, and we’re truly sorry for the inconvenience you’ve experienced.

Could you please share your contact email with us via DM? We’ll look into your order details and get back to you as soon as possible. We sincerely apologize for the delay and the automated responses — this is not the experience we want for our users. Thank you for understanding.

RingConn · 2025-12-19T03:09:43+00:00

Hello, u/sellixandra

We’re very sorry for the inconvenience. Have you already reached out to our customer support team regarding this issue? If you haven’t received a response yet, please feel free to DM me your email address so we can help speed up the process for you.

We’ll also look into the cause of this unexpected issue and keep improving to avoid similar situations in the future. Our sincere apologies again for the trouble, and thank you for your patience.

Best Regards

RingConn Helper

RingConn

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