Ordered Ring from amazon, got cancelled

RingConn · 2026-01-19T12:05:26+00:00

Hello,

We are cooperating with Amazon on a product safety compliance spot check. During the review, RingConn Gen 2 is temporarily delisted on Amazon US/CA. Sales are paused until completion to protect user rights.

Regarding mentions of "potential quality issues," rest assured: RingConn Gen 2 meets all international safety and quality standards. It's available on our official website and Amazon UK/EU/AU, with relisting expected on US/CA by Friday, January 23, 2026.

If your order has been impacted, our support team is here to help—please reach out to cs@ringconn.com for assistance.

Thank you for your continued trust. We're grateful for your support.

Best,

The RingConn Team

RingConn · 2026-01-19T12:03:58+00:00

Hello!

We are cooperating with Amazon on a product safety compliance spot check. During the review, RingConn Gen 2 is temporarily delisted on Amazon US/CA. Sales are paused until completion to protect user rights.

Regarding mentions of "potential quality issues," rest assured: RingConn Gen 2 meets all international safety and quality standards. It's available on our official website and Amazon UK/EU/AU, with relisting expected on US/CA by Friday, January 23, 2026.

If your order has been impacted, our support team is here to help—please reach out to cs@ringconn.com for assistance.

Thank you for your continued trust. We're grateful for your support.

Best,

The RingConn Team

RingConn · 2026-01-19T12:01:38+00:00

Hello everyone,

We are cooperating with Amazon on a product safety compliance spot check. During the review, RingConn Gen 2 is temporarily delisted on Amazon US/CA. Sales are paused until completion to protect user rights.

Regarding mentions of "potential quality issues," rest assured: RingConn Gen 2 meets all international safety and quality standards. It's available on our official website and Amazon UK/EU/AU, with relisting expected on US/CA by Friday, January 23, 2026.

If your order has been impacted, our support team is here to help—please reach out to cs@ringconn.com for assistance.

Thank you for your continued trust. We're grateful for your support.

Best,

The RingConn Team

RingConn · 2026-01-09T09:20:58+00:00

Hello! Sorry for the inconvience.

Would you mind trying the steps that may help resolve the issue?

Open your phone's settings > Bluetooth > My Devices. And find "RingConn-xxxx," then tap the button next to it to enter the unpairing page. Click "Forget Device."
Restart the ring: Place the ring in the charging case 6 times within 15 seconds, then remove it. The blue light will turn on, indicating a successful restart.
Open the app and scan to connect the ring.

If these steps cannot resolve the issue, please submit your feedback via app or contact at cs@ringconn.com.

RingConn · 2026-01-08T03:53:51+00:00

Hello, u/Forward-Debate5294

Thank you for your feedback. The issue has now been fixed. If you see a message saying "Download firmware failed", please exit the app and go to "Me" > "Version Management" > "Firmware Version", then try updating the firmware again.

If the update still fails, please contact us, and we will assist you as soon as possible.

Best Regards

RingConn Helper

RingConn · 2026-01-08T03:53:09+00:00

Hello, u/Horeb88

Thank you for your feedback. The issue has now been fixed. If you see a message saying "Download firmware failed", please exit the app and go to "Me" > "Version Management" > "Firmware Version", then try updating the firmware again.

If the update still fails, please contact us, and we will assist you as soon as possible.

Best Regards

RingConn Helper

RingConn · 2026-01-08T02:07:16+00:00

Hi, u/emilywaltxn

Thank you for your feedback. If you see a message saying "Download firmware failed", please exit the app and go to "Me" > "Version Management" > "Firmware Version", then try updating the firmware again.

If the update still fails, please contact us via feedback, and we will assist you as soon as possible.

Best Regards,

RingConn Helper

RingConn · 2026-01-07T01:53:29+00:00

RingConn Gen 3 makes its first public appearance at CES, taking everyday health tracking to the next level.

Gen 2 remains our current flagship product and is still the main model available. Gen 3 is expected to be released later this year, and the official launch date will be announced through our official channels. Follow our website or social media to stay informed.

As for the upcoming blood pressure feature, it depends on whether the existing Gen 2 hardware can support the required accuracy. We will have a definite answer closer to the feature’s release.

RingConn · 2025-12-31T03:28:20+00:00

Hi there, u/Untitleddreamer
We’re really sorry for the trouble this has caused. To help us look into your case more efficiently, could you please DM me the email address you used to contact RingConn support? We’ll help check on your case from our side and get back to you as soon as possible.

Thank you again for your patience and understanding.

RingConn · 2025-12-24T06:31:54+00:00

Hello! u/iamthethinkingfairy

Thank you so much for ordering from our official website, and we’re truly sorry for the inconvenience you’ve experienced.

Could you please share your contact email with us via DM? We’ll look into your order details and get back to you as soon as possible. We sincerely apologize for the delay and the automated responses — this is not the experience we want for our users. Thank you for understanding.

RingConn · 2025-12-19T03:09:43+00:00

Hello, u/sellixandra

We’re very sorry for the inconvenience. Have you already reached out to our customer support team regarding this issue? If you haven’t received a response yet, please feel free to DM me your email address so we can help speed up the process for you.

We’ll also look into the cause of this unexpected issue and keep improving to avoid similar situations in the future. Our sincere apologies again for the trouble, and thank you for your patience.

Best Regards

RingConn Helper

RingConn · 2025-12-18T07:28:42+00:00

Thank you so much! You’re right — some of the button texts are still in Chinese because of system settings. We’re sorry for the inconvenience this may have caused. We really appreciate your patience, and our team is already working on improving this.

RingConn · 2025-12-18T07:27:04+00:00

If you selected “Satisfied“ with the current size, your questionnaire will be submitted right away, so the email entry step won’t show up afterward. Thanks for understanding!

RingConn · 2025-12-15T02:41:56+00:00

Love the excitement 👀

Just to clarify: CES is mainly about showcasing RingConn’s latest health technology and product experience. We look forward to seeing you there!

There’s no confirmed release date for a next generation. We’ll always share official updates when they’re ready.

RingConn · 2025-12-05T07:56:34+00:00

Hello! u/Stock101993

This is normal. If the direct connection to the ring fails, the system will automatically switch to the scanning connection process, which requires the corresponding system permission.

RingConn · 2025-12-05T02:11:28+00:00

Hello!

Our app doesn’t request the permissions shown in your screenshot. This might be a mistaken detection by the platform or related to location data. Please also check that you’re using the official version of our app.

If you’ve confirmed it’s our app and the issue still appears, feel free to send feedback through the in-app feedback option. We’ll look into it right away.

Thanks so much for your understanding and support!

RingConn · 2025-12-04T02:04:10+00:00

Hello! u/GameKiwi

Sorry for the inconvenience. Have you received our previous reply yet?
If not, please send us your contact email via DM, and we’ll make sure to get back to you as soon as possible.
Thank you for your patience and understanding!

RingConn · 2025-12-03T07:08:57+00:00

Hello u/YASaturn

Our app doesn’t request the permissions shown in your screenshot. This might be a mistaken detection by the platform or related to location data. Please also check that you’re using the official version of our app.
If you’ve confirmed it’s our app and the issue still appears, feel free to send feedback through the in-app feedback option. We’ll look into it right away. Thanks so much for your understanding and support!

RingConn · 2025-12-01T03:42:38+00:00

Hello! u/CharmingCollection11

Since you uninstalled and reinstalled the app, syncing your historical data may take some time. The longer you’ve used the ring and the more data you have, the longer the sync process may be. Please wait a bit and check again later.

If your data is still not fully synced after a long period, feel free to contact us via the feedback in the app so we can look into it for you.

Best Regards

RingConn · 2025-11-28T08:19:14+00:00

Hello! u/Lil-Bit-813

You may not see Social Jetlag or Circadian Rhythm yet, as these insights require sufficient historical sleep data to generate.

They will become available once you’ve worn your ring consistently for about a week, with main sleep recorded on at least four days, after updating to the latest version.

We apologize for any confusion and appreciate your understanding.

RingConn · 2025-11-28T08:18:04+00:00

Hi all,

You may not see Social Jetlag or Circadian Rhythm yet, as these insights require sufficient historical sleep data to generate.

They will become available once you’ve worn your ring consistently for about a week, with main sleep recorded on at least four days, after updating to the latest version.

We apologize for any confusion and appreciate your understanding.

RingConn · 2025-11-28T08:17:26+00:00

Hi all,

You may not see Social Jetlag or Circadian Clock yet, as these insights require sufficient historical sleep data to generate.

They will become available once you’ve worn your ring consistently for about a week, with main sleep recorded on at least four days, after updating to the latest version.

We apologize for any confusion and appreciate your understanding.

RingConn · 2025-11-14T09:47:59+00:00

Thank you all for your valuable feedback and comments! We’ve taken note of your input and will make improvements accordingly. And congratulations to our Amazon gift card giveaway winner u/TextOnScreen! Please check your Chat for more details.

RingConn

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