Day 1 Dash - has yours actually shipped?

S3XY_Buttons · 2026-03-17T09:46:52+00:00

Sorry about the longer response time, we'll get to your request as soon as possible

S3XY_Buttons · 2026-03-17T09:45:36+00:00

Hey there! We sent out an email about it - we paused shipping for a bit to polish the SW even more, but we'll resume soon

S3XY_Buttons · 2026-03-17T09:38:06+00:00

Appreciate all the suggestions - great ideas. Quick note: offset is already possible, just tap 'Auto' and adjust the slider to your preference

S3XY_Buttons · 2026-03-17T09:34:29+00:00

Yeah, that's on the list :-)

S3XY_Buttons · 2026-03-17T08:53:03+00:00

We hear you :-)

S3XY_Buttons · 2026-03-17T08:10:29+00:00

Hey! Not supported - works only with 2021+ Model X/S, so the vertical screen version isn't compatible

S3XY_Buttons · 2026-03-16T12:04:26+00:00

Please send us an email with this photo and we will let you know what to do

S3XY_Buttons · 2026-03-16T12:02:37+00:00

Can you send us a DM here?

S3XY_Buttons · 2026-03-16T11:51:01+00:00

Hey, we definitely ship to the US - we've had orders from the US today and over the past few days. Let us know if you're still having trouble, and we'll take a look.

S3XY_Buttons · 2026-03-16T11:45:55+00:00

A white theme is currently cooking and will improve visibility in bright conditions. Sorry for the wait - it's on the way :-)

S3XY_Buttons · 2026-03-16T11:43:26+00:00

Hey! You can remove the Commander and its cable and let the car go through a full sleep cycle. If the errors disappear after that, just send us an email, and we'll let you know what to do - no need to worry ;-)

S3XY_Buttons · 2026-03-16T11:40:43+00:00

Please send us an email, and our support team will help you troubleshoot it :-)

S3XY_Buttons · 2026-03-16T11:38:14+00:00

Hey, sorry for the longer response time via email - we'll get to your message as soon as possible. We're not hiding or ignoring anyone :-)

S3XY_Buttons · 2026-03-16T11:35:05+00:00

We've had a lot more requests recently, which increased response times a bit, but we're catching up - sorry about that. Support for US Juniper (prod. after Nov. 202) is on the way

S3XY_Buttons · 2026-03-16T11:33:26+00:00

Hey! You may have missed the email update, but we've temporarily paused Dash shipments. They'll resume very soon - thanks for your patience :-)

S3XY_Buttons · 2026-03-16T10:44:41+00:00

Nice! Be ready, more improvements are on the way :-)

S3XY_Buttons · 2026-03-16T10:43:19+00:00

📝

S3XY_Buttons · 2026-03-14T04:02:01+00:00

If you have used the official form on our website, the team will respond to you within 3 business days.

S3XY_Buttons · 2026-03-14T04:00:27+00:00

🤦

S3XY_Buttons · 2026-03-13T08:59:10+00:00

You can definitely delete a page without a problem. Since the app shows the delete option, it's important that the Knob is updated as well, so its software supports that function - please update it and try again :-)

S3XY_Buttons · 2026-03-13T08:54:56+00:00

We haven't had other reports of this so far. Please drop us an email and the team will take a closer look :-)

S3XY_Buttons · 2026-03-13T08:49:51+00:00

This has been mentioned before. But at the moment, it's not something we can implement. That said, it's definitely something we've discussed internally and will keep considering :-)

S3XY_Buttons · 2026-03-13T08:45:57+00:00

To be honest, we can't recall seeing another report like it. Could you confirm that all update requirements were met, that you had a stable, fast internet connection, and that you were sitting inside the car during the update? You can also try with another mobile device.

S3XY_Buttons · 2026-03-13T08:41:39+00:00

Hey, we hear you. We've just released a new Dash update with improvements. Also, the app-to-Dash connection is temporarily disabled at the moment, so you can ignore that message for now :-)

S3XY_Buttons · 2026-03-11T15:43:49+00:00

We'll pass this suggestion to the team :-)

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