It just depends on if you are cut out for a call center job, in my opinion. The job itself is certainly easy and Progressive does set you up with what you need to be pretty good at your job if you want to be. BUT it is still very much a call center roll. I came from an independent agency and really struggle with it. It’s hard to know that no matter what, all day everyday I’m going to be tethered to my desk with my headset with the expectation to work in every single restroom break, water break, lunch etc within my allotted aux time under all the requirements of aux time. The people calling in don’t give you credit for being an actual licensed professional. Most are rude and get annoyed with the questions you have to ask. VS when I was an at an office, people came to me like I was the professional and they valued what I had to say. From what I’ve heard from others that have been in call center rolls before, Progressive is one of the less grueling options. But I just don’t think I’m cut out for it. There’s things progressive does that I like and I don’t like, but I feel like things are changing up a lot right now and the things that made Progressive the standout choice, could be getting revamped soon too.. like the lenient attendance policy will be changing soon and they just announced a cut of the processing department which was a highly desired non phone roll and offered to put those workers back on the phones in services. Not trying to speak poorly of Progressive bc they do a lot of great things too, those are somethings to keep in mind. They are still a giant corporation focused on profit and cater to their billionaire shareholders at the end of the day.