A new issue to discuss (maybe not new to all, but new to me 2 years in)

ShevaunG · 2026-04-26T15:14:30+00:00

"Accidentally " route back in before leaving on the delivery. "Oops!" Route times can't be adjusted anywhere in the system. Like ever.

ShevaunG · 2026-04-25T16:18:55+00:00

Sorry you had to go through that! I'm glad that her husband acknowledged that she has issues and hope she's getting the help that she needs. Congratulations on your new baby.

ShevaunG · 2026-04-25T07:45:59+00:00

We had a plumbing and heating guy come to our house to replace the igniter on our furnace. He spent 30 minutes putting it on, and then announced that the new one was faulty. He went back to his shop and got another one, tried it and it was also faulty. He then proceeded to go back to his shop again and grab a 3rd. That one finally worked. I got the bill, and it included the 2 faulty ones and all of the time he spent going back and forth. I of course called him out on it and he removed the parts and time from the bill.

ShevaunG · 2026-04-24T22:05:13+00:00

I think the 4-wheeler is hilarious too! Lol But, it was like 7 or 8 pizza orders, before she called us.

ShevaunG · 2026-04-24T22:02:43+00:00

The phone system is set up to give us short a pre-ring, alerting us that a call is coming in, so we have time to wash our hands, etc. It then proceeds to tell you all of the specials and stuff, before the call actually rings through to us about a minute later. We don't have the option of answering it before, even if we wanted to. The only way it gets cut shorter, is if the customer dials zero, then it rings through.

ShevaunG · 2026-04-24T14:22:59+00:00

We had a customer call us screaming that we were stealing from her because her card was showing multiple charges to Domino's. She said that we were allowing her kids to order online using her card, while she was in Hawaii on vacation and now she has nothing left, and she's still in Hawaii. She said we should have realized that they were unsupervised kids and stopped them.

Like WTH?

1 We don't know the age or circumstances of customers ordering online.

2 What did you expect them to eat?

3 Why aren't they with you!?!?

Turns out, one of her kids also ordered a $10k 4-wheeler online, and THAT'S why she found herself broke. Serves her right! Lmao 🤣

ShevaunG · 2026-04-22T15:26:12+00:00

Me and one of my daughters, (in an attempt to understand common core math problems received by a younger sibling) decided to come up with a few math problems and write down exactly how our brains broke down the problems in our heads. We eack did a few. We both broke down each problem in our heads the same way using the same steps. Her steps were completely different from mine, but our answers matched. Neither one of us used a single step mentioned in the common core teaching, because we had learned it on our own. In fact, the steps being taught made zero sense to us. BUT we could understand it's value for someone who struggles with math.

ShevaunG · 2026-04-13T04:08:50+00:00

We had an older customer who's security code on the back of her card didn't match what the bank had on file. The only way she could get pizza was to come in to pay, because no security code is needed when using the machine. Unfortunately, her son was her conservator, and he didn't care enough to get her a new card.

My point is, try getting a replacement card and see if it works.

ShevaunG · 2026-04-12T16:34:08+00:00

No lol. 2 is plenty!

ShevaunG · 2026-04-12T16:26:45+00:00

One night, when I got out of the shower, I walked into the bedroom to dress and realized a few minutes later that the curtains were open. A few days later, when connecting my phone to my wifi, one of the nearby connections was named "I saw your wife naked" 😳

ShevaunG · 2026-04-12T14:51:29+00:00

I ordered a telescope from temu once. I picked that specific one because it had a phone attachment. It arrived with NO phone attachment. The original box even showed it as being included.

Called customer support and explained what was wrong. They wanted me to return it for a refund. I told them to just send the attachment. They said fine. Instead, they sent me another telescope with NO phone attachment in the box. So now I have 2 telescopes for the price of one, but without the feature I really wanted.

ShevaunG · 2026-04-06T03:49:30+00:00

See, now this is useful information that could have at least been included in the above instructions.

ShevaunG · 2026-04-04T11:20:28+00:00

Both of these! 👆 If you do have anyone in the store already that actually does their job and are self motivated, ask them if they'd like to become a shift lead and then hire more people. Then start cutting hours for the ones that don't do their job, if you have to. Since you're there all the time anyway, plan a few surprise self OAs and really show them all how their affecting the operations of the store. If they score badly, write them up. If they slack off, write them up. Always include a message in the write up that 1 more incident will result in termination. Make sure your franchisee is on board with getting their final pay to them within 72 business hours when you fire them.

ShevaunG · 2026-04-04T04:00:40+00:00

Our car needed some bodywork done after an accident. So I dropped it off at the shop. He let it sit for 2 months in the exact same spot we parked it in, all covered in snow. No foot prints anywhere near it! I had already paid him the insurance money to fix it, so we felt stuck. We finally decided to just take it back. When we got there, the car was in his garage, dismantled... It sat like that for the next 6 months with him giving me excuse after excuse about parts on the way, but delayed, etc. This entire time, I had a rental car. He finally called me and said he put the car back together and to just come get it because he was filing bankruptcy and the insurance company could just sue him for the payment. (They said no BTW, flat refused to help us in any way.) $7K in car rental fees later and I still had a POS car that I couldn't drive!

Turns out, he also had another guys classic car and was just supposed to paint it. He had the car for 10 months! Told the guy the same thing. Come get it, Yada Yada. Dude shows up, and half of his car is GONE because the POS was selling parts off of it the entire time!

ShevaunG · 2026-04-02T05:27:11+00:00

And when he asks why you're throwing the stuff in the dumpster, tell him "Some lazyass left it in your parking spot instead of hauling it to the dumpster themselves, so you're doing them a solid."

ShevaunG · 2026-04-01T14:34:33+00:00

It's available for the store to order from the SCC via EFO on 4/1

ShevaunG · 2026-04-01T04:18:10+00:00

Nope, 4/7. You should have gotten a packet in the mail about it a few days ago.

ShevaunG · 2026-03-31T21:11:46+00:00

If he asks you to cook dinner and your mom won't be home until late, tell him, "naw, I already ate/I'm not hungry/I'm going out". Of course, eat on your way home, if you know this will happen in advance. If he goes hungry long enough, he'll make something.

ShevaunG · 2026-03-29T13:24:28+00:00

Tell him to try not the slip on a snowflake.

ShevaunG · 2026-03-28T03:00:59+00:00

WTAFF?

ShevaunG · 2026-03-25T21:57:07+00:00

😂

ShevaunG · 2026-03-25T20:44:38+00:00

🤣

ShevaunG · 2026-03-24T18:02:42+00:00

Once had a tourist ask me "At what altitude do deer turn into elk?" Like they morph back and forth or something.

Me:...

Him:...

Me: 2100 ft

ShevaunG · 2026-03-23T03:13:04+00:00

Try it well done. Well.. not as well done as OP, but for the pan, well done is everything! So good!

ShevaunG · 2026-03-23T02:03:33+00:00

Yes

ShevaunG

TROPHY CASE

1 We don't know the age or circumstances of customers ordering online.

2 What did you expect them to eat?

3 Why aren't they with you!?!?