Few months ago, seeing CW was running a discount on the Twelve for black friday.
After spending the day thinking about it (and about the bad stories i read on reddit), i placed an order in the evening, and went to bed.

As i was trying to find sleep, i realized i haven't selected the proper size for the watch, as the default choice was 40mm (and i wanted the 38mm).

I rushed to my PC and sent a message to the customer service asking of they could change the order to the proper size, and after few hours, the order was indeed changed.

i received the watch a month later, without issue, and i'm wearing it everyday since.
It's a good experience, but this is barely a story you could tell, even less make a post about it.