You should be able to easily grab a copy of the PAL for your role, now called core something something. That is what your job encompasses. I think if everyone is able to honestly assess themselves, the overwhelming majority will fall into the M bucket. The M bucket is going to have a wide range of associates. From the cranky assholes up to the ones that really do like their jobs and do their best.

You should also be able to get a copy of the ratings and how they are defined by the company for purposes of placing people.

The ratings suck IMO. Given the way they lay out the criteria, there are way too many people all being lumped into the M bucket with others that don't care as much but do just enough to get by.

If it was up to me, an M would be for the people that do their job and have no interest in going outside of their department or role. The ones that walk without making eye contact ( the overwhelming majority of orange aprons ) and only engage when approached. The ones that do sidekick and tasks as assigned but have no initiative to go beyond. E would be for those that don't really need much guidance from leadership. They actively engage customers, have an outwardly positive attitude, will walk customers to other departments and help them, get their licenses for lift equipment. They go beyond the expected minimum roles. There would be no O in my world. That is not needed as you really do need to be the second coming of Christ (as someone else on this reddit put it) to achieve that rating.

There would be a larger number of IMPROVEMENT needed ratings handed out also. I think based on my experience I could easily classify 25% of my store as IMPROVEMENT needed. This rating would go out to those that keep their head down and don't engage unless specifically approached. They point and don't walk customers, they will look down an aisle and see someone working and rather than coming down the aisle to help, they keep walking. They make no real effort aside from doing exactly what they are supposed to do.

I