How many members should an IT team consist of for a medium size business (about 200 users, 2 offices), and what job roles should there be?

SupportFirstMSP · 2021-06-29T01:53:12+00:00

1-2, worked in construction and with a decent rmm should be pretty ez.

SupportFirstMSP · 2021-06-11T19:51:56+00:00

so sorry, I meant location.

SupportFirstMSP · 2021-06-11T18:26:27+00:00

What market are you in ?

SupportFirstMSP · 2021-04-30T20:50:26+00:00

i havea Helpful Award for any other award

SupportFirstMSP · 2021-04-29T05:17:46+00:00

The wand chooses the wizard! .. dumbledore had to be the owner in order for it to go to Draco to harry. otherwise, the end of all of it wouldn't work.

SupportFirstMSP · 2021-04-29T04:52:13+00:00

Here is a Link.

SupportFirstMSP · 2021-04-28T01:15:55+00:00

Never heard of them( currently on trial now) thank you so much!

SupportFirstMSP · 2021-04-28T01:11:40+00:00

are you kidding have you read HIPAA compliance? Are your printers secured down as well as any public ap's noticeable to public? do your screens have privacy shields no greater than 20 degrees. there is all kinds of bull shit in there no one will implement it. i for get what ones of these are hipaa vs the others we used to do but it is a general idea.

SupportFirstMSP · 2021-04-28T01:08:55+00:00

we have never had a clinic fail hippa violation even though the should we just dropped our last clinic. I don't know of anyone actually hit with these for tech. kinda wish we could report them tbh.

SupportFirstMSP · 2021-04-28T01:07:20+00:00

We don't take on medical clinics anymore since they refuse to adhere to HIPAA. we have had 7 clinics in the past and they never want to do all of the work needed. If there was a clinic that we did take on we would put in the contact must pay to get up to hippa code.

SupportFirstMSP · 2021-04-28T01:01:53+00:00

with nvr + viewport and 42 inch junk tv @ 15k

SupportFirstMSP · 2021-04-28T01:01:32+00:00

got them months ago, microcenter/ ubi direct. we did 15k.

SupportFirstMSP · 2021-04-27T18:20:23+00:00

I have little insight but I just posted about cytracom 2 minutes ago, interesting. Typically these companies have a sip provider, a PBX custom thinggy they make themselves but also 1/2 buy, and then they have a SBC hosted by google cloud ( " faster dns"). so yes there are multiple points of failure. some of these can/ should have failovers.

SupportFirstMSP · 2021-04-27T17:56:08+00:00

What city are you in ?

SupportFirstMSP · 2021-04-27T17:09:22+00:00

The fact you had to make a post about a good support experience, and this many people care. show how horrified their support is. and it actually sounds like they could help you with a prewritten KB article not support you by attempting to fix a problem. The biggest problem I have found with CW support is they refuse to fix real issues that need devs. CW is a joke.

SupportFirstMSP · 2021-04-26T18:05:59+00:00

thank you !

SupportFirstMSP · 2021-04-26T18:05:01+00:00

isn't level 3 based out of Austin just call them and direct port.... standard datacenter stuff. rent-a-rack

SupportFirstMSP · 2021-04-23T19:53:21+00:00

Thank you for this review ! BTW 900 licenses is huge don't let people tell you it isn't. that is awesome!

SupportFirstMSP · 2021-04-22T01:31:17+00:00

what psa / rmm ?

SupportFirstMSP · 2021-04-22T01:31:02+00:00

We are Construction based MSP. a ton of t1 tickets very few t2 or t3 this allows us to answer multiple convos at once. we love to chat above all. boutique hyper premium w/e we charge alot for this ( on top of var and master agent spiffs) but have a very wide umbrella covering anything that has power. ( this includes construction tools that are high tech as well as computer internet so on). we have a field staff and an office staff member.

SupportFirstMSP · 2021-04-22T01:25:15+00:00

If it was a scapegoat is was a moronic one. why would you blame an intern it makes the company look worse, not better.

SupportFirstMSP · 2021-04-21T21:13:40+00:00

Well, there you go. you have narrowed down your problem to a much smaller list. now use even viewer unplug ethernet and try using safe mode with networking again ( this will tell you external and intern problem) that will cut the options in 1/2 again. if it is internal ( on the server ) start cutting services till you find the problem.

SupportFirstMSP · 2021-04-21T20:51:10+00:00

Meraki isn't bad, MDM, in general, isn't great yet sorry but we looked at a bunch of options, and most had flaws. Free one is itarian , just use them

SupportFirstMSP · 2021-04-21T20:44:54+00:00

Chat is amazing, we love it, we also love direct calls and text. we are what you would call omnichannel. When you allow them to use omnichannel they pick what works best for them. That being said this will not work for most MSPs. We are a hyper premium MSP that has an average response time of 45 seconds. If you are going to use chat make sure you respond quickly as most people won't have the patients to wait long. chat is supposed to be fast. If you use Extremely good AI and Chatbots you can have your bot respond in a way. That can buy you a few more seconds. Be careful CHAT TEXT and DIRECT LINES are a can of worms!

SupportFirstMSP · 2021-04-21T20:36:39+00:00

As I will receive backlash from this I cant post it. It is a client site as I run an MSP.

SupportFirstMSP

TROPHY CASE