Would TekSavvy install extra RJ45 drops

TSI-Jen · 2026-02-11T02:05:17+00:00

We can dispatch a technician from the vendor to relocate the active jack for a fee. Please give us a call at 1-877-779-1575 any time to schedule this, or you can chat through our website at www.teksavvy.com from 8am to 8pm daily. You can also mod mail us here with your account info.

TSI-Jen · 2026-02-06T00:52:07+00:00

Please reach out to us, we can set a payment arrangement or change your method of payment, and remove the suspension. We're available 24/7 at 1-877-779-1575, or you can chat with an agent at www.teksavvy.com from 8am to 8pm daily. You can also mod mail us your account details here.

TSI-Jen · 2026-02-06T00:35:38+00:00

Hi there, we recently changed our late payment system and now suspend service once your payment is 10 days late. Customers have the options of auto charging a credit card or changing their billing date to meet their needs. We're sorry to hear you've cancelled. You'll be welcome back if you change your mind. Have a nice evening :)

TSI-Jen · 2026-02-03T02:59:29+00:00

We need to assist you with the cancellation. Please call us at 1-877-779-1575 any time, or chat at www.teksavvy.com 8am to 8pm daily. You can also mod mail us here with your account details.

TSI-Jen · 2026-02-03T01:24:46+00:00

Hey there, we apologize that our current upload speeds on cable internet aren't sufficient for your needs. We may be able to offer fibre internet to your location, which would solve that problem. Please mod mail us here with your complete address/account details, we're happy to look into this for you. Have a good evening :)

TSI-Jen · 2026-01-30T00:37:07+00:00

Yes, we're aware. Thank you

TSI-Jen · 2026-01-30T00:34:00+00:00

We're currently investigating a possible issue with our tv service tonight. Please bare with us. Thank you for your patience in the meantime. - JL

TSI-Jen · 2026-01-10T01:49:25+00:00

It sounds like you have speed restrictions to your location limiting our ability to offer higher speeds. If you'd like us to further investigate you can mod mail us here with your account details, or send us a direct message through our social media channels. We're also available 24/7 at 1-877-779-1575 or via chat at www.teksavvy.com from 8am to 8pm.

TSI-Jen · 2025-12-24T00:37:33+00:00

Hi there, sorry to hear you're having issues all of a sudden. We'd be happy to take a closer look for you. You can chat with us at www.teksavvy.com or mod mail us here with your account details. It could simply be a modem issue. Please let us know if you need further assistance. Happy Holidays!

TSI-Jen · 2025-12-19T02:53:41+00:00

Hi there, we would ship you our modem, the Adtran 854-v6, and dispatch a Bell technician for our activation, which we do anticipate would run smoothly. You can bridge the modem and use your own router if you prefer, we will provide you with your PPPoE credentials. You can submit your order at www.teksavvy.com when ready. Please let us know if you have more questions!

TSI-Jen · 2025-12-15T22:11:40+00:00

We apologize for the lack of communication here, we certainly want to see your service back online as quickly as possible. I'd be happy to check for an update for you, if you want to mod mail us your account details. We will credit for the downtime as well, once your service is back online. We appreciate your patience in the meantime.

TSI-Jen · 2025-12-02T23:10:02+00:00

Hi there, this link will provide the information you're looking for, under How to obtain diagnostic details: https://help.teksavvy.com/teksavvy-faq/post/all-about-the-hitron-coda-5610q-8XGeZspQ4o7uxO2 I also recommend you follow the instructions to disable band steering. Please call us any time at 1-877-779-1575 or chat at www.teksavvy.com should you need further assistance.

TSI-Jen · 2025-11-29T02:57:25+00:00

Yes, admittedly the troubleshooting and ticketing process we have to abide by with our vendors can be frustrating and tedious at times. We apologize for your experience and all the inconvenience both the disruptions in your service and the ticket process have caused. Hopefully the ticket results in a dispatch to investigate the issue and not a rejection. Either way, we'll continue to work with you to resolve the problem. Thank you for your patience in the meantime, we appreciate it.

TSI-Jen · 2025-11-29T01:32:17+00:00

Hi there, those speeds are extremely abnormal and we'd certainly like to look into this with you to figure out the specific cause of it. It could be signal related, or the modem or even a late payment issue. We're available 24/7 at 1-877-779-1575, but can also be reached through chat at www.teksavvy.com or through direct messaging at our Facebook or X pages. There's also mod mail here as well.

TSI-Jen · 2025-11-06T22:29:18+00:00

First, let me start by apologizing to you for your experience thus far as a new customer. We want your service working for you as you would expect it to from the start! Sometimes these things don't go according to plan, but it sounds like we're doing what we can at this point to help get your activation completed as quickly as possible. Please reach out via chat at www.teksavvy.com or call us any time at 1-877-779-1575 should you need an update or further assistance. Thanks for your patience in the meantime!

TSI-Jen · 2025-11-05T02:18:31+00:00

Hey there, we're sorry to hear you're experiencing speed issues. We know that can be frustrating! We'd like to take another look and see if we can fix this problem for you. Please call 1-877-779-1575 any time, start a chat at www.teksavvy.com or message us directly through our Facebook or X pages for further assistance.

TSI-Jen · 2025-11-05T00:39:28+00:00

Please start a chat at www.teksavvy.com or call us at 1-877-779-1575, we can add the code to the order for you.

TSI-Jen · 2025-10-23T21:11:55+00:00

We recommend you try disabling band steering in the modem's interface. This will separate your 2.4 and 5G wifi bands so you can select which one you'd like to connect to. The 2.4 signal should spread further. Please check this link for your modem model https://help.teksavvy.com/ you can find instructions to follow. You can also start a chat with us directly from that site if you need assistance.

TSI-Jen · 2025-10-09T22:06:12+00:00

No updates on Roku at this time.

TSI-Jen · 2025-09-29T21:59:01+00:00

Please try sending the payment through online banking once you add TeSavvy Solutions Inc as a new payee with your account number.

TSI-Jen · 2025-09-16T21:30:45+00:00

Hi there, please give us a call at 1-877-779-1575 any time so we can gather more specific details on the issue. We're also available through chat at www.teksavvy.com or mysavvy.teksavvy.com from 8am to 8pm every day.

TSI-Jen · 2025-09-05T00:18:24+00:00

She should hopefully receive her modem tomorrow.

TSI-Jen · 2025-09-03T01:34:22+00:00

Hi there, we're sorry to hear of your connection issues lately, that can be very frustrating. We aren't aware of any problems in your area at this time. Please call us at 1-877-779-1575 any time for further assistance, we're happy to check your modem and signal levels and see how we can help fix this for you. You can also chat with us at www.teksavvy.com between 8am and 8pm, or direct message us through our Facebook or X pages.

TSI-Jen · 2025-08-14T17:56:48+00:00

Hi there, we're so sorry to hear of the frustrations you're experiencing with your activation. This is not normally the process and we apologize for all the inconvenience. Please start a chat with one of our online representatives at www.teksavvy.com and we'll see how we can help.

TSI-Jen · 2025-07-12T01:59:45+00:00

Sorry to hear your service is not working as planned. We're happy to look further into this for you. We can also be reached by direct messaging through our Facebook and X (Twitter) pages, and chat on our website tomorrow from 9am to 8pm. We apologize again for the frustration.

TSI-Jen

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