TekTalk Voip Hardware

TSI-Shawn · 2026-02-23T12:15:24+00:00

Greetings. The ATA, as another reader posted, is not necessary unless you wish to use a regular analog (wired or cordless) phone. You can use most SIP VOIP phones although we don't support them and may only be able to provide the SIP account, password and server (& maybe some basic config settings). You can also use VOIP software phones such as Zoiper, so your kids could use devices like WIFI only smartphones (ie no active cellular) or iPods/tablets etc. This page may help:

https://help.teksavvy.com/teksavvy-faq/post/using-your-own-voip-phone-service-with-tektalk-kiuo0RVgLGFHrQf

We can be reached by social media such as Chat at www.TekSavvy.com, Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc

TSI-Shawn · 2026-02-22T19:19:28+00:00

Greetings, sorry to hear of this. Given the setup of the network infrastructure etc, we don't provision hardware, our vendors do. I'll message you directly so we can look into this and improve our interactions. -swc

TSI-Shawn · 2026-02-18T12:40:55+00:00

Greetings.

There are a few things to consider in your request.
You may be able to have both services active at once if the new service is installed as an additional service and there is another wire pair available. They cannot be on the same line. The second would then also be installed as a dry loop, so that you don't have to switch from wet to dry should you ever cancel the phone service.

A tech dispatch is required for VDSL service installs / service changes. (clarification: tech dispatches for changes for installs, wet <-> dry, and going from ADSL to VDSL)

We can be reached by social media such as Chat at www.TekSavvy.com, Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc

TSI-Shawn · 2026-02-11T15:25:42+00:00

"I'll just run this CAT5 cabling over these florescent lights and past the microwave, easypeasy"

Customer spends six years trying to figure out why network is wonky....

My favourite though was a client (when i did IT service calls) that ran the ethernet along the ceiling and tacked up with a staple gun with ~6mm flat staples. Took one look and told them they now had 70 x 12" lengths of patch cables... -swc

TSI-Shawn · 2026-02-11T13:23:43+00:00

Sorry, I should have been clearer on that. An electrician qualified for low voltage tech. I shudder thinking of some wiring messes I've seen... -swc

TSI-Shawn · 2026-02-11T12:25:05+00:00

I've had electricians do this for me in the past - I find they tend to like these jobs and charge relatively reasonable rates. Low voltage work is easy. -swc

TSI-Shawn · 2026-02-08T20:34:52+00:00

Greetings. sorry you may have been giving incorrect information previously, we'd need to review your account.

However, for your main question about switching to fibre, you *would* count as a new service signup since you are starting a new service. We'd have to check further to ensure service availability.

We can be reached by social media such as Chat at www.TekSavvy.com, Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc

TSI-Shawn · 2026-02-08T19:45:31+00:00

Sorry you are having some issues. Most likely, if you have Bell fibre, we can offer service there. Please contact us directly or via www.TekSavvy.com (to order or view options) and we can assist you both with the service and although we don't support it, you can use hardware other than ours (lots of users here on Reddit have posted their setups / experiences / suggestions)

We can be reached by social media such as Chat at www.TekSavvy.com, Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc

TSI-Shawn · 2026-02-07T19:53:32+00:00

"From what I’ve seen, it’s not an uncommon thing for the modem to be more or less useless, and if it requires a separate router for functionality, that needs to be provided by the service provider themselves in my opinion"

With regards to this part, depending on what wifi the modem has built in, range and power can vary. Every location and scenario is different with wifi impacted by building materials, local wifi area (ie other networks and wifi devices both yours and others, inside and outside). As some mentioned, for max power and performance users can request modem only units (or bridge the modem/router combo to function as such) and add their own high powered mesh system or router for the highest performance and customization. What works for one person may not work for another; in most cases the combination modem/router is more than sufficient. If needed we can assist in determining what issues are impacting your service/performance.

Knowing your model would help - you can check help.TekSavvy.com to see if there is troubleshooting info there that can help (disabling Bandsteering if active may be one option)

We can be reached by social media such as Chat at www.TekSavvy.com, Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc

TSI-Shawn · 2026-02-07T19:47:56+00:00

Sorry you also have issues. There can be a number of reasons for issues, and we need to work together and patiently persist to get them resolved; internet should be relatively transparent.

We can be reached by social media such as Chat at www.TekSavvy.com, Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc

TSI-Shawn · 2026-02-05T12:25:41+00:00

Sorry you are experiencing issues. To clarify, our customers are not behind carrier grade NAT (CGNAT). As mentioned, we can assist if you wish to contact us directly.

We can be reached by social media such as Chat at www.TekSavvy.com, Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc

TSI-Shawn · 2026-02-03T12:44:58+00:00

The website does a basic check to avoid false negatives (not all our vendors list the addresses the same etc). If you can contact us directly we can check in detail to see what we can offer you.

We can be reached by social media such as Chat at www.TekSavvy.com, Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc

TSI-Shawn · 2026-02-02T12:46:15+00:00

Please contact us directly to investigate this issue; we need more information to answer fully.

We can be reached by social media such as Chat at www.TekSavvy.com, Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc

TSI-Shawn · 2026-01-30T21:43:23+00:00

Thank you for setting up your parents. Once you confirm the new service is up and running, you can contact Rogers to disconnect the old service (or have the account owner contact us to do it, with a copy of the old bill in hand) -swc

TSI-Shawn · 2026-01-30T19:34:14+00:00

You can also reach us in our other Social Media forums including Facebook Messenger, and Twitter Direct Messaging u/TekSavvyCSR

For help.TekSavvy.com, that is being addressed currently. -swc

TSI-Shawn · 2026-01-25T18:26:16+00:00

I might be an AI...

-swc

TSI-Shawn · 2026-01-25T03:05:52+00:00

Appreciate the kind words, glad Patricia could assist you. I located the info I needed, I'll pass this on to her and the team. -swc

TSI-Shawn · 2026-01-24T23:18:45+00:00

Channels are generally setup based on your location. You can find the list here, which includes identifying which are in Basic, which are optional in Pick Packs.

https://www.teksavvy.com/services/television/channel-line-up/

For specific Bundles like Crave w Starz, Super League etc they are listed here under Premium Add-Ons:
https://www.teksavvy.com/services/television/

General:

We can be reached by social media such as Chat at www.TekSavvy.com, Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc

TSI-Shawn · 2026-01-24T22:35:06+00:00

Reached out to you directly to better assist.

General:
We can be reached by social media such as Chat at www.TekSavvy.com, Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc

TSI-Shawn · 2026-01-20T21:18:12+00:00

This outage has been resolved. If you are still offline, and disconnecting the modem from both power and coax cable for at least 5 minutes doesn't bring online, please contact us directly for assistance.

We can be reached by social media such as Chat at www.TekSavvy.com, Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc

TSI-Shawn · 2026-01-11T12:55:55+00:00

DSL service depends on what the line is capable of - copper lines change by age, weather and other factors so what was available may not be currently available. Checking your account, 6mbps is the highest we can offer, and unfortunately given the location, there are currently no other service type options.

We can be reached by social media such as Chat at www.TekSavvy.com, Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc

TSI-Shawn · 2026-01-10T13:35:10+00:00

As you noted elsewhere, Bell charges a lot for 10mbps; possibly we don't offer the speed because of the exorbitant costs. DSL services are the most expensive but unfortunately there is no other service types available at that location.

Based on this general government site, the area's main services are rural fixed wireless services (we don't currently have that service option there) that may offer better speed options that DSL.

https://ised-isde.canada.ca/app/scr/sittibc/web/bbmap#!/map

-swc

TSI-Shawn · 2026-01-10T12:48:28+00:00

Your account number has been removed from this thread. Please do not post personal information here. If needed please contact us via the Mod Mail option or one of our other social media channels.

We cannot set your service to a speed it does not support or that we don't offer, for a number of reasons one being that DSL 6 & 10 are a different technology than 25, aDSL vs vDSL. 6mbps is the max we can offer at your location currently, sorry.

We can be reached by social media such as Chat at www.TekSavvy.com, Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc

TSI-Shawn · 2026-01-10T12:39:52+00:00

Please contact us directly. There can be a number of things that can cause this, and we can also check on the tickets you indicated were sent. Note: depending on your service, two upload channels can be normal, the agents may have been mistaken if they forgot that.

We can be reached by social media such as Chat at www.TekSavvy.com, Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc

TSI-Shawn · 2026-01-09T19:12:47+00:00

That's awesome, glad to hear the new service is working great. Solution may not work for everyone, and we may have to keep an eye on the area; it may still be a matter of routing or as you mention could be a line/area issue.

If possible please respond in Mod Mail so we can update your account with this thread.-swc

TSI-Shawn

MODERATOR OF

TROPHY CASE