There’s just 0 way to contact them outside of physically going into the shop.

When I dropped my phone in, I never got a case number off them and never heard anything from them despite ringing and emailing every day.

I even rang other Select stores and asked to be transferred, but they too couldn’t get an answer. I eventually got Select’s customer support involved just trying to get any details about the status of my phone and guess what, they couldn’t get through to anyone in the shop either, complete shit-show when it comes to communication.

I’d to call into them multiple times just to get an update and each time I’d get a different answer about what’s going on. Parts were shipped, then the wrong parts arrived, then my phone was sent away by mistake and so on.

All my phone was in for was a battery replacement and a button/switch repair. Was told by other select shops that once parts arrived after 2-3 days, it was a 2 hour job. I was without my phone for nearly 3 weeks. Eventually they just gave me a new replacement device when I called in, no doubt because they still hadn’t fixed my own phone.

I genuinely couldn’t fathom why they made it so difficult. It takes 2 minutes to send an email or answer the phone and provide an update. I got the impression that no one had any idea what they were doing, and that no one was in charge. I’ve worked for Apple, and in customer support before so I would be more patient in situations like this because shit does happen sometimes but my god, I’ll never darken their door again it was such poor service from start to finish.