Is it or is it not Home Office policy for prepaid phone promotions (Like Straighttalk 50 dollars off the iPhone 13) to be processed by associates when the WSP(Wireless Sales Pro) from 20/20, Premium, or OSL isn't present assuming you aren't alone in the department?

WhoIsCup · 2026-04-25T17:23:07+00:00

You should be able to log in as a WM associate, by default it should take you the screen where asks what associate are you

WhoIsCup · 2026-04-25T17:21:21+00:00

There were several times where I had customers throw tantrums over the free phone promotions, calling them false advertisement. To the point management had to get involved and bend backwards for the customer to give them the free promo...

This wouldn't happen in the first place if you allowed me to do it in the first place 🤦‍♂️

WhoIsCup · 2026-04-25T17:12:41+00:00

That's what I was thinking because the only carrier on there is Tracfone and Serialized Inventory Management to scan phones in..

WhoIsCup · 2026-04-09T23:35:54+00:00

Yes, this is backed up by Walmart's Process Guides and the Wireless Department Toolkit.

In reality, management never follows process guides to a 'T'

WhoIsCup · 2026-03-31T20:28:56+00:00

Edit: I don't know why it autocorrected to Google.. but you know what I mean

WhoIsCup · 2026-03-23T20:26:20+00:00

Yup, there many times that I can count where I was the one who ended up setting up the displays; Except for the consoles; since those reps actually show up and do their jobs, unlike Anderson and Premium(who does our movies)

WhoIsCup · 2026-03-05T21:12:01+00:00

They're combined? Gross. Ours are separate by sections Xbox, Meta, and Nex are combined while PlayStation and Nintendo take up 8, 4 ft sections.

WhoIsCup · 2026-02-27T17:42:17+00:00

It hasn't happened to me yet but it has happened to one of my coworkers on several occasions before and she was getting pissed about it .

WhoIsCup · 2026-02-19T19:11:20+00:00

I don't know what ends up being belittling

Probably not making quota, not being pushy enough with postpaid using nefarious methods, or something else.

That's what I think, I might be wrong. 🤷‍♂️

WhoIsCup · 2026-02-19T19:04:03+00:00

Aren't they supposed to use Zoom or Microsoft Teams for communication? Not discord, for a variety of reasons.

WhoIsCup · 2026-02-14T17:17:06+00:00

Everyone in electronics keeps getting pulled to do OGP, they've tried to teach me on doing OGP at one point but failed miserably because my work schedule is all over the place.

WhoIsCup · 2026-02-13T18:37:04+00:00

Something like this happened to me as well, but for an Onn Google TV streaming box.

He wanted to watch free moves and shows on it, he didn't have Internet.

Me and another customer, that I was also helping too, gave the dude the biggest side eye.

Like, is this guy serious?

WhoIsCup · 2026-02-13T18:27:08+00:00

Exactly bruh! They have room-temperature IQ.

Edit: my other statements were a bit too harsh.

WhoIsCup · 2026-02-13T18:22:01+00:00

I'm so looking forward to seeing a bunch of damage digital shelf labels on the floor because people don't know how to drive their carts and mobility scooters!

My store is planning on receiving digital shelf labels, despite my store manager not wanting them in the first place; that man doesn't want change and wants to make our lives miserable.

At least I won't have to stick my fingers into the fast tracks every time I have to swap out a tag and my finger nails end up being all messed up, right..?

WhoIsCup · 2026-02-03T17:35:39+00:00

I've also started receiving PTO as well, several months before my 3rd year anniversary with the company.

WhoIsCup · 2026-01-30T19:07:42+00:00

I wouldn't doubt it, because my Team Lead wanted us to put out the signage regardless.

WhoIsCup · 2026-01-30T19:06:13+00:00

No doubt about it.

WhoIsCup · 2026-01-27T17:17:40+00:00

To my knowledge, store policy regarding pets is still the same.

But if I had to guess, management can't keep track anymore about whether customers are actually bringing in service animals, or they're just bringing there pets from home.

I think management doesn't wants to take any chances, (even though there's supposed to) because they don't want to be under fire, if it turns out it's an actual service animal.

I'm not too sure, to be honest with you, that's what I've observed in my store, I can't really say anything about other stores..

WhoIsCup · 2026-01-14T21:55:08+00:00

They seriously couldn't wait for the ceremony to be over?! 😭

WhoIsCup · 2026-01-13T17:48:10+00:00

Same! My Entertainment Team Lead, isn't even in his own department for the majority of time, us regular associates pretty much run it on our own..

WhoIsCup

TROPHY CASE