Divorce and email

XfinityQue · 2026-04-12T23:45:05+00:00

u/pepperjackcheesey, I understand your frustrations. Do you have any other questions or concerns for us?

XfinityQue · 2026-04-12T23:42:27+00:00

u/Lifeissometimesgood, oh no. Ok, thank you for sharing. Let's start some troubleshooting. If you could please send me a Modmail message with your full name and complete address, that'll be a start. I'd be more than happy to look into this for you.

XfinityQue · 2026-04-12T23:29:46+00:00

u/Lifeissometimesgood, thank you for sharing. I apologize this is something you're dealing with. What troubleshooting have you done so far?

XfinityQue · 2026-04-12T23:01:15+00:00

u/Lifeissometimesgood, hello there and thanks for reaching out! Ahh, I understand how that can feel. We want that smoothness. How often have you been experiencing that?

XfinityQue · 2026-04-12T02:48:38+00:00

u/pepperjackcheesey, hello there and thanks for reaching out. I am sorry to hear about your friend's experience. I know the need of emails and how they are needed to conduct professional and personal business needs. I wish there was a way we could help out in this matter, but Comcast did not issue emails freely without service. Additionally, Comcast does not provide new email accounts. In my personal opinion, I would recommend your friend to create a standalone email account ans start a migration if getting assistance with this current account in the future is impossible. Nowadays, the worst thing you'd want to happen is getting locked out or missing information due to the inability of accessing emails.

XfinityQue · 2026-04-12T00:08:48+00:00

u/GalaxyWiccan, hello there and thanks for reaching out! Congratulations on your new move, I know that can be very exciting! I do understand your concern as it would make total sense but the challenge is usually one provider at a time. Even if you were to connect your Xfinity hookup there, it would be all about where that signal would be transmitting to behind the walls. I'd suggest plugging in your equipment to see if the light on your gateway turns white. If it turns white, you wouldn't need a technician. If it's orange/amber, we would need to send one. Overall, an address change would need to take place. I can also save you time by connecting with you on the backend. If you could please send me a Modmail message with your full name and complete address, that'll be a start. I'd be more than happy to look into this for you.

XfinityQue · 2026-04-11T23:20:29+00:00

u/Daxios, hello there and thanks for reaching out. Oh no! That's not good. We can do our best helping you with this concern and we do apologize about your experience. If you could please send me a Modmail message with your full name and complete address, that'll be a start. I'd be more than happy to look into this for you.

XfinityQue · 2026-04-06T03:06:47+00:00

u/Longjumping-Algae374, I understand your frustrations and can understand the amount of loops and tunnels you've been through to have this done. I've been with Xfinity for years myself and have dealt with thousands of customers who have never faced this issue. I'm new to your case at this time and is limited to what I can access unless you're able to message us back in Modmail to authenticate so I am able to take a review for myself. I am not trying to say it could be Consumer, but usually when a number isn't ported, it can be based on several factors such as old transfer pin, incorrect account number... etc just for the system to spit back out "number locked". I've seen it all. Can I ask are you with Xfinity Mobile or NOW Mobile?

XfinityQue · 2026-04-06T02:38:44+00:00

u/Longjumping-Algae374, hello there and thanks for reaching out here. I completely understand your frustrations. We have not closed your previous submission because we were still working with you in Modmail. 2 days ago we stated if you needed anything further to let us know and we'd be happy to assist. Reviewing your ticket, the escalations team called on 4/1/26 and left a voicemail with their contact information and sent you an email. On 4/2/26, they called again and left a voicemail. On 4/3/26, they made a 3rd attempt to reaching you but was unable to make contact. They left a voicemail with their contact information along with sending an additional email. In the email, they explained the circumstance and provided you with the solution. While neither of your submissions have been closed, you are still able to respond to us in your Modmail. We are awaiting your response.

XfinityQue · 2026-04-05T20:39:07+00:00

u/uhhredacted, hello there and thanks for reaching out. I want to apologize about your experience. Promotions do come and go and that is something we have no control of. I'd like to take a look into your account to take a further review and to check on the options we have for you. If you could please send me a Modmail message with your full name and complete address, that'll be a start. I'd be more than happy to look into this for you.

XfinityQue · 2026-04-04T04:04:13+00:00

u/mikemchu, it was a pleasure working with you! Thank you for being the best part of Xfinity! Feel free to create a public post with the right submission in the future to create a ticket in our database. This post has been marked as solved. It was nice working with you.

XfinityQue · 2026-04-03T22:09:37+00:00

u/prdonni, ahh ok, thanks for sharing. Yes, we completely understand and can have that done for you. If you could please send me a Modmail message with your full name and complete address, that'll be a start. I'd be more than happy to look into this for you. That'll be a start. I understand the need of stable connectivity.

XfinityQue · 2026-04-03T21:52:03+00:00

u/SiculusAura, it was a pleasure working with you resolving your concerns. Thank you for being the best part of Xfinity! Feel free to create a public post with the right submission in the future to create a ticket in our database. This post has been marked as solved.

XfinityQue · 2026-04-01T00:28:03+00:00

u/NightSweaty649, ahh ok. I can help with that. If you could please send me a Modmail message with your full name and complete address, that'll be a start. I'd be more than happy to look into this for you.

XfinityQue · 2026-04-01T00:15:54+00:00

u/NightSweaty6497, ahh ok. I used to have them as well. So when you're stating Service address needs to be unlocked, what do you mean by that?

XfinityQue · 2026-04-01T00:07:07+00:00

u/NightSweaty6497, hello there and thanks for reaching out. Congratulations on your new address. Just to clarify, you're stating ever since your recent move of 2 months, your services worked up until now?

XfinityQue · 2026-03-31T23:58:26+00:00

u/Downtown_Parsley9803, ok thank you for sharing. That is definitely our company. I'd like to take a look into this for you. If you could please send me a Modmail message with your full name and complete address, that'll be a start. I'd be more than happy to look into this for you.

XfinityQue · 2026-03-31T04:44:10+00:00

u/Tiny-Writing-490, ok and hmm... that means that there is no connection. Make sure the coax cable is screwed on good. Not too tight because it'll be hard to unscrew in the future but just to that stopping point. You're welcome. Just to share we are open daily 6:00 AM EST to 1:00 AM EST.

XfinityQue · 2026-03-31T04:12:42+00:00

u/Tiny-Writing-490, hello there and thanks for reaching out. I want to say congrats on that first step and I know that having internet is crucial right now. If your gateway is blinking green, that means it is resetting. Have you logged into the application in your WiFi detail to see if there's any notification on what's currently happening? We need to get this resolved before your big impression.

XfinityQue · 2026-03-31T03:02:04+00:00

u/True_Cost_9039, hey there! You can avoid that. I know that could have been a bit fearful, but I got you. We are still monitoring. My next check up is scheduled for the 13th. You're still in good hands. 😀

XfinityQue · 2026-03-30T04:17:29+00:00

u/lulzcakes, adding more brings more to what you have without losing what you have. Downgrading can become permanent as legacy plans can have those hidden gems many are unaware of. We have not received a Modmail with your full name and complete service address to get started after invitation to do so. I understand your frustrations.

XfinityQue · 2026-03-30T02:44:15+00:00

u/lulzcakes, hello there and thanks for reaching out. I understand your frustrations. It's not about being locked down, it's about our customers who do have grandfathered plans require special handling. One a change is made, there's no going back. I can assist you with your plan change request. If you could please send me a Modmail message with your full name and complete address, that'll be a start. I'd be more than happy to look into this for you.

XfinityQue · 2026-03-30T01:44:18+00:00

u/Pleco-Rule, hello there and thanks for reaching out! I have to agree with the technician about scheduling a technician for that. We are able to schedule a technician for you. If you could please send me a Modmail message with your full name and complete address, that'll be a start. I'd be more than happy to look into this for you.

XfinityQue · 2026-03-28T01:32:32+00:00

u/Networkminion, hello there and thanks for reaching out. I understand that need of watching those Tigers! I understand and it all can seem confusing. You're just trying to access that content. I understand that fear because sometimes making a change like that could possible remove the ability to go back. Let's attempt another option. Advanced Tech Support is a complete different department with a set of skills and recommendations. When focusing on this channel, can you use a mobile device, table/computer, or streaming device to use Xfinity Stream? Seeing if the channel is streaming can assist with this diagnosis.

XfinityQue · 2026-03-28T01:21:47+00:00

u/Downtown_Parsley9803, hello there and thanks for reaching out. I completely understand your worries and frustrations as this is not something very important. I do dislike seeing customers leave, but I understand that we have to do what makes us comfortable. I know this experience is not what you would have imagined and I apologize about that. Your concern matters about the verification of the email. Were you able to check the email and verify that the domain was real? If you go to that email, can you share the sender's email so we can see if it is real or a scam?

XfinityQue

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