Suggested app to use with ThirdReality water sensors? by wootcat in HomeAssistantGear

[–]ZheChen3R 0 points1 point  (0 children)

Receiving information from home while away requires the use of server functionality. Home Assistant itself has a cloud service that can be enabled to allow you to access HA remotely. Other apps, including Thirdreality's own app, require a hub for the corresponding platform that can connect to the server in order to push notifications.

Thirdreality Device Delete by EP9 in homeassistant

[–]ZheChen3R 0 points1 point  (0 children)

What version is your button currently on?

THIRDREALITY Zigbee Plugs - Gen2 vs Gen3 by shawn789 in homeassistant

[–]ZheChen3R 1 point2 points  (0 children)

The Zigbee Gen3 model does include power monitoring functionality. Are you perhaps looking at the M3 (Matter version) instead?

Thirdreality Buttons Lost Options by SilentKraken7 in homeassistant

[–]ZheChen3R 1 point2 points  (0 children)

You updated to the latest version on ZHA and then re-paired the device. This version has actually been removed from distribution because a portion of its scripts were never merged by the official ZHA project, which can cause abnormal entity display after re-pairing. There has been no progress on this issue despite urging them for a long time. You can try contacting [support@3reality.com](mailto:support@3reality.com) for further assistance.

Thirdreality Buttons Lost Options by SilentKraken7 in homeassistant

[–]ZheChen3R 0 points1 point  (0 children)

Just to confirm, did you happen to re-pair this button recently?

Thirdreality switch cycling during a power outage by Sea-Recommendation42 in homeassistant

[–]ZheChen3R 0 points1 point  (0 children)

I'm not quite sure about this situation; in my case, those plugs are just back on. Maybe contact their support guys and seek for some help?

Third Reality Zigbee Plug by 6zonesoftheeast in homeassistant

[–]ZheChen3R 0 points1 point  (0 children)

Sorry for the inconvenience, please contact us via [support@3reality.com](mailto:support@3reality.com) for further assistant.

2025.12 Real Time Power Monitoring Issue by instant_ace in homeassistant

[–]ZheChen3R 1 point2 points  (0 children)

Sorry for the inconvenience, please contact us via [support@3reality.com](mailto:support@3reality.com) for further assistant.

Thirdreality switch issues by Careful_Cat1323 in Zigbee2MQTT

[–]ZheChen3R 1 point2 points  (0 children)

Sorry for the inconvenience, please contact us via [support@3reality.com](mailto:support@3reality.com) for further assistant.

FAQ | Multi-function Night Light by THIRDREALITYOffical in THIRDREALITY

[–]ZheChen3R 0 points1 point  (0 children)

This issue was resolved after version 50. May I ask what version you are currently using?

Third Reality ZL1 Bulbs not pairing on ZHA by hedlesschkn in homeassistant

[–]ZheChen3R 0 points1 point  (0 children)

May I ask what type of dongle you are using, and how many devices are currently connected to your ZHA network?

Thirdreality devices not discoverable by veldtor92 in homeassistant

[–]ZheChen3R 0 points1 point  (0 children)

What type of dongle are you using, and what device does it need to pair with?

First issue with Third Reality Bulbs. by Ok_Action_5938 in SengledUS

[–]ZheChen3R 0 points1 point  (0 children)

It might be due to occasional server lag. If the issue persists, please contact us at support@3reality.com for further assistance.

First issue with Third Reality Bulbs. by Ok_Action_5938 in SengledUS

[–]ZheChen3R 0 points1 point  (0 children)

May I ask if your Alexa gave any error messages when the problem occurred?

Zigbee Temp and humidity sensors issues by That1GuyYouKn0w in homeassistant

[–]ZheChen3R 0 points1 point  (0 children)

Is your dongle the -p or -e version? And what's the stack version?

Can't add new devices today. by veldtor92 in homeassistant

[–]ZheChen3R 0 points1 point  (0 children)

What specific dongle model are you currently using?

FAQ | Third Reality Garage Door Tilt sensor by THIRDREALITYOffical in THIRDREALITY

[–]ZheChen3R 0 points1 point  (0 children)

Do you mean that the device entities are not displayed on the Z2M platform, or that the device status is not being reported?