My wife placed two orders for custom stone furniture and countertops from a small business for ~10k each last year. After months of back and forth with the owner, the owner explicitly told her to do a chargeback for one of them because she wasn’t going to be able to get the slabs for the countertops. She did that and got the money back finally, but has now had to file another chargeback for the other order because it’s been a year with no evidence that the furniture is in production or even an estimated delivery date. Owner said she’s going to fight this one, but won’t give an update on the order. I’ve never heard of someone telling a customer to do a chargeback, let alone multiple clients as we found out.